Overview
Work History
Education
Skills
Interests
Timeline
Generic
ABUYISELWE BANDILE MABINYA

ABUYISELWE BANDILE MABINYA

Customer Success Manager
Fort Beaufort,EC

Overview

13
13
years of professional experience
3
3
Languages

Work History

Customer Success Manager

Deviare (Pty) Ltd
East London, Eastern Cape
03.2024 - 02.2025
  • Assisted in ensuring the effective implementation of training programmes.
  • Managed schedules, learner records and escalations.
  • Reported and tracked learner progress against training schedule.
  • Followed up on learner progress to ensure learners completed the skills transformation programme.
  • Identified and escalate (report) all issues related to poor skills transformation progress and technical support related queries.
  • Booked and set up training venues.
  • Submitted reports regarding Skills Transformation activities and results.
  • Prepared and disseminated learning material.
  • Acted as a point-of-contact for participants.
  • Took ownership of customer issues reported and oversaw problems through to resolution.
  • Provided 1st and 2nd level support for clients and partners to ensure resolution of technical issues.
  • Researched, diagnosed, troubleshooted and identified solutions to resolve system issues.
  • Liaised with vendors and partners for problem resolution.
  • Followed standard procedures for proper escalation of unresolved issues to the appropriate internal and partner teams.
  • Documented technical knowledge in the form of notes and manuals.
  • Ensure uptime of technology infrastructure for employees and clients.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Defined clear targets and objectives and communicated to other team members.

Operations Manager

AWALI Landscaping (Pty) Ltd
Pretoria , Gauteng
08.2021 - 01.2022
  • Ensured all operations were carried on in a proper and resourceful manner.
  • Purchased materials, plan inventory and oversaw storeroom efficiency.
  • Set goals and deadlines for all departments.
  • Oversaw the maintenance and repair of machinery and equipment.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Analyzed and reported on key performance metrics to senior management.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Business Development Manager

Hydro-Force Security (Pty) Ltd
East London, Eastern Cape
11.2020 - 03.2021
  • Enhanced team productivity and efficiency through implementation of strategic project management tools and techniques.
  • Drove revenue growth by identifying and securing new business opportunities in untapped markets.
  • Conducted market analysis to identify trends and adjust business strategies accordingly.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Expanded customer base by networking at industry events and leveraging social media platforms.
  • Built relationships with customers and community to establish long-term business growth.
  • Participated in trade shows and conferences to network and generate leads.
  • Led cross-functional teams to launch marketing campaigns, resulting in increased brand awareness.

Forex Trader/Financial Markets Analyst

Mabinya Assets (Pty) Ltd
East London, Eastern Cape
03.2018 - 10.2020
  • Increased portfolio performance by consistently identifying high probability trade setups using technical and fundamental analysis.
  • Optimized trading systems by regularly conducting backtesting procedures for strategy validation purposes.
  • Managed risk exposure for optimal returns, implementing disciplined stop-loss orders and position sizing techniques.
  • Collaborated with other traders to share insights, discuss market events, and refine trading approaches.
  • Improved trading strategies by conducting thorough market analysis and monitoring trends.
  • Utilized advanced software tools to improve efficiency in trade execution, management, and recordkeeping.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Continuously refined and updated trading plans, incorporating changes in market sentiment and economic data releases.
  • Delivered consistent profits by adhering to strict money management rules and maintaining emotional discipline during volatile markets.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Participated in industry conferences to stay current on best practices in foreign exchange trading and risk management techniques.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Discussed financial options with clients and provided informed suggestions.
  • Prepared contracts and related documentation according to strict standards.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Forex Trader/Financial Markets Analyst

Kwinana Capital (Pty) Ltd
Pretoria , Gauteng
12.2016 - 02.2018
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Improved trading strategies by conducting thorough market analysis and monitoring trends.
  • Strengthened relationships with broker partners, negotiating better commission rates and improving trade terms for the firm''s benefit.
  • Utilized advanced software tools to improve efficiency in trade execution, management, and recordkeeping.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed strong communication skills through frequent interactions with brokers, sales teams, research analysts and colleagues.
  • Created and implemented strategic trading approaches.
  • Collaborated with other traders to share insights, discuss market events, and refine trading approaches.
  • Mentored junior traders on effective risk management principles, fostering a culture of accountability and success within the team.
  • Expanded knowledge of various financial instruments, including currency pairs, commodities, equities, and derivatives markets.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Optimized trading systems by regularly conducting backtesting procedures for strategy validation purposes.
  • Delivered consistent profits by adhering to strict money management rules and maintaining emotional discipline during volatile markets.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Developed custom trading algorithms to enhance execution speed and reduce slippage costs.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Prepared contracts and related documentation according to strict standards.
  • Streamlined processes for entry order placement by utilizing pre-determined risk/reward ratios based on specific market conditions.

Credit Controller

Tiger brands (Pty) Ltd
07.2015 - 09.2015
  • Releasing of Customer Orders.
  • Processing of customer invoices.
  • Management of payments.
  • Resolve Escalated Finance queries.
  • Preparing reports monthly.
  • Processing of Settlement discounts.
  • Pursue and execute reconciliations on key accounts.
  • Prevention of errors and frauds.
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Reached out to customers to check on payments and convey options.
  • Obtained payments and entered details into system.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Performed checks of customer creditworthiness and current situations.
  • Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
  • Supported sales teams by providing accurate credit information for new and existing customers.
  • Increased collection rates through proactive account management and regular follow-ups with clients.
  • Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
  • Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
  • Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
  • Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Streamlined the credit control process by developing a comprehensive debtor management system.

Credit Controller

Medscheme Holdings (Pty) Ltd
01.2012 - 04.2015
  • Reached out to customers to check on payments and convey options.
  • Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
  • Kept all operations compliant with applicable regulations and established company policies.
  • Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
  • Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
  • Increased collection rates through proactive account management and regular follow-ups with clients.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Maximized year-end tax benefits by efficiently managing cash flows.
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses.
  • Enhanced quality and currency of financial information by overseeing revenue collection systems.
  • Worked with both internal and external users to create detailed financial reports.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
  • Created and distributed reports on internal and external finances, audits, and budgets.
  • Mitigated potential losses from high-risk customers by liaising with external collections agencies when necessary.

Education

No Degree - Banking And Finance

Milpark Education
04.2001 -

No Degree - Data Science

Deviare/Simplilearn
Johannesburg, South Africa
04.2001 -

No Degree - Financial Management

UNISA
Johannesburg, South Africa
04.2001 -

Bachelor of Economics - Economics

University of Fort Hare
East London, South Africa
04.2001 -

Skills

Customer relationship building

Interests

Outdoor Activities

Sports

Networking

Critical Analysis

Debating

Reading and Research

Winning

Timeline

Customer Success Manager

Deviare (Pty) Ltd
03.2024 - 02.2025

Operations Manager

AWALI Landscaping (Pty) Ltd
08.2021 - 01.2022

Business Development Manager

Hydro-Force Security (Pty) Ltd
11.2020 - 03.2021

Forex Trader/Financial Markets Analyst

Mabinya Assets (Pty) Ltd
03.2018 - 10.2020

Forex Trader/Financial Markets Analyst

Kwinana Capital (Pty) Ltd
12.2016 - 02.2018

Credit Controller

Tiger brands (Pty) Ltd
07.2015 - 09.2015

Credit Controller

Medscheme Holdings (Pty) Ltd
01.2012 - 04.2015

No Degree - Banking And Finance

Milpark Education
04.2001 -

No Degree - Data Science

Deviare/Simplilearn
04.2001 -

No Degree - Financial Management

UNISA
04.2001 -

Bachelor of Economics - Economics

University of Fort Hare
04.2001 -

Similar Profiles

CREATE PROFILE
ABUYISELWE BANDILE MABINYACustomer Success Manager