Summary
Work History
Education
Skills
Leadership Experience
Languages
Work Availability
Software
Timeline
Generic
ABULELE AYABONGA GWEBANI

ABULELE AYABONGA GWEBANI

Legal Secretary
Khayamandi

Summary

Seeking to leverage skills and gain valuable experience in a challenging role at a reputable company. Eager to develop new abilities, increase knowledge, and apply learned skills effectively. Looking to contribute to organizational growth and maximize potential. Ready to launch career and build valuable skill set in dynamic company environment.

Customer service professional focused on exceeding customer expectations and improving service delivery. Proven ability to resolve issues quickly and maintain positive customer relationships. Reliable team player capable of adapting to changing situations and prioritizing tasks efficiently. Strong communication and interpersonal skills, coupled with proactive approach to problem-solving.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Customer Service Team Member

KFC
Stellenbosch, South Africa
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
  • Assisted management with performance evaluations, enabling better employee development plans for continuous improvement.
  • Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.

Food Service Team Member

KFC
Stellenbosch, South Africa
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food orders to support waitstaff and other team members.

Retail Assistant/ Sales

Factory 209 Pty Ltd Matie Shop
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

POS Cashier

Factory 209 Pty Ltd- Matie Shop
Stellenbosch, South Africa
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Supported management in achieving monthly sales targets through proactive engagement with customers and upselling strategies.
  • Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
  • Assisted in maintaining well-stocked, clean sales floor by unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
  • Completed daily opening/closing procedures to maintain operational efficiency and security standards within the workplace.

Merchandiser

Matie Shop
Stellenbosch, South Africa
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

Stork Clerk

Factory 209 Pty Ltd
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
  • Assisted in managing store budget, carefully tracking expenses and supplies to stay within financial guidelines.

Receptionist/ Administrator

Soul Dynamic Healing Therapy
Mqanduli, South Africa
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.

Education

High School Diploma -

Shawbury Senior Secondary School
Qumbu, South Africa
04.2001 -

Bachelor of Arts - Philosophy

Stellenbosch University
Stellenbosch, South Africa
04.2001 -

Skills

Client support

Detail-oriented approach

Attentive listening skills

Experienced in software tools

Proficient in managing multiple tasks

Accountability in tasks

Collaborative teamwork

Strong verbal and written communication

POS system operation

CRM software

Call center experience

Data entry

File and records maintenance

Leadership Experience

  • I have held leadership positions in my previous secondary school, held SRC positions in my tertiary institution.
  • KFC team leader
  • Retail store Team Leader, leading floor team.

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Ms Package Skills

Timeline

High School Diploma -

Shawbury Senior Secondary School
04.2001 -

Bachelor of Arts - Philosophy

Stellenbosch University
04.2001 -

Customer Service Team Member

KFC

Food Service Team Member

KFC

Retail Assistant/ Sales

Factory 209 Pty Ltd Matie Shop

POS Cashier

Factory 209 Pty Ltd- Matie Shop

Merchandiser

Matie Shop

Stork Clerk

Factory 209 Pty Ltd

Receptionist/ Administrator

Soul Dynamic Healing Therapy

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ABULELE AYABONGA GWEBANILegal Secretary