Absalom Abie Mlangeni
Gauteng
Summary
With over two decades of escalating responsibility in the retail sector, notably at Pick n Pay, I've honed my expertise in operations management and customer relations. My career is marked by a successful track record in driving revenue growth and implementing effective merchandising strategies. Known for exceptional leadership and vendor management skills, I'm poised for a store manager position, demonstrating a profound impact on sales and team development. Adept at training and motivating employees to achieve service and productivity objectives. Knowledgeable about inventory management, recordkeeping and safety requirements. Well-versed in market conditions, seasonal changes, and customer desires. Skilled Fresh Food Manager with comprehensive background in retail food management. Strengths include inventory control, quality assurance, and team leadership. Proven ability to implement effective merchandising strategies and improve overall customer satisfaction. Successful track record of driving sales through exceptional fresh food offerings and innovative promotions. Hardworking professional with collaborative team-oriented approach to workload distribution. Detailed inventory specialist with adaptability to changing customer demand. Helpful customer-service employee dedicated to enhancing customer experience.
Overview
3
3
years of professional experience
Work History
Trainee Admin Manager
Dischem
Gauteng
06.2024 - 11.2024
- Conducted research on best practices in employee training procedures.
- Developed materials, such as handouts, job aids, presentations, and other resources for use in trainings.
- Coordinated with subject matter experts to ensure accuracy of content delivered during trainings.
- Monitored progress of trainees throughout their program duration to ensure they meet requirements.
- Resolved any issues that arose during the course of a training session.
- Collaborated with managers to identify areas where additional skills are needed by staff members.
- Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
- Assessed company operations for compliance with safety standards.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Fresh Food Manager (assistance Store Manager)
Pick n Pay
01.2022 - 04.2024
- Career in the Retail industry: 20 years experience
- Started casual: 2003 - 2005, Promoted to Receiving manager: 2005 to 2007
- Senior receiving manager: 2007 to 2019
- Trainee Manager: 2019 to 2020
- Produce (fruit and veg Manager: 2020 to 2021
- Floor Manager: 2021 to 2022
- Assistance Store manager (fresh foods manager) 2022 to date
- Career path awaiting promotion to be a store manager as all of the necessary modules are done on my program
- Developed and implemented food safety protocols to ensure compliance with health regulations.
- Maintained accurate records of inventory, ordering, and sales activity.
- Managed daily operations of the fresh food department, including staffing and scheduling.
- Coordinated product deliveries from vendors to ensure quality standards were met.
- Ensured products were rotated properly to maintain optimal freshness and quality.
- Trained new employees on proper sanitation, safety, and customer service procedures.
- Conducted regular inspections of equipment and facilities to ensure they meet health code requirements.
- Assisted in developing promotional strategies for increasing sales of fresh foods items.
- Monitored product prices to stay competitive while maximizing profits margins.
- Created weekly reports outlining sales performance, trends, and opportunities for improvement.
- Established relationships with vendors to secure best possible pricing for fresh food items.
- Evaluated employee performance regularly and provided feedback as necessary.
- Implemented effective merchandising techniques designed to increase visibility of products.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Provided guidance and direction to staff members regarding operational procedures.
- Inspected all incoming shipments for quality assurance purposes before stocking shelves.
- Utilized point-of-sale systems accurately when processing transactions at checkout counters.
- Organized special events such as tastings or promotions designed to boost store traffic.
- Analyzed market data regularly to identify areas where the department could improve profitability.
- Identified potential risks associated with various tasks within the department and developed plans accordingly.
- Kept inventory purchases in line with demand to minimize loss.
- Performed cycle counts and monthly inventory audits.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
Barman
Elephant and Castle
- Prepared cocktails and other drinks according to customers' requests.
- Maintained a clean and organized bar area, including the washing of glassware.
- Invented new recipes for signature drinks in accordance with customer feedback.
- Kept track of stock levels and ordered supplies as needed.
- Checked identification to ensure that patrons were of legal drinking age.
- Assisted in setting up buffets for special events.
- Worked closely with kitchen staff to ensure food orders were delivered on time and accurately.
- Greeted customers, answered questions about menu items, took orders, and processed payments promptly and efficiently.
- Provided excellent customer service by taking care of customers' needs in an efficient manner.
- Stocked shelves with beer, wine, spirits, juices, sodas, garnishes, straws.
- Ensured that all beverages served were of the highest quality standards.
- Educated customers on different types of beer or wine available at the bar.
- Organized promotional activities such as happy hours and karaoke nights to attract more customers to the bar.
- Adhered to health safety regulations while handling food products as well as cleaning chemicals.
- Resolved any customer complaints or disputes quickly and professionally.
- Created attractive drink displays for special occasions.
- Monitored guests' consumption of alcohol to prevent over-intoxication.
- Attended training sessions related to alcoholic beverage laws and responsible service practices.
- Stocked bar with beer, wine, liquor and related supplies.
- Collected and organized daily till totals and tips.
- Advertised, marketed and recommended drink options to guests.
Supervisor
Avondale ice cream factory
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Participated in conferences related to industry trends or organizational developments.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Education
Marketing Management -
Unisa
11.2024
NV Techno -
Tshwane College of technology
01.2000
Grade 12 - English, N Sotho, Motor mechanic, Technical drawing, Physical science, Mathematics
Phateng comprehensive school
12.1998
Human resource -
I.Q academy
Skills
- Seasonal displays
- Sales and profits
- Effective merchandising
- Monthly inventory
- Setting production goals
- Assignment delegating
- Product purchasing
- Merchandising skills
- Shrinkage prevention
- Department operations
- Coordinating schedules
- Promotional planning
- Financial reports
- Cost Reduction
- Business Analysis
- Performance reviewing
- Revenue Growth
- Business Intelligence
- Marketing strategy
- Sales strategy
- Employee Training
- Time management abilities
- Quality Control
- Customer Relations
- Product Development
- Communication Skills
- Profit and Loss Management
- Team building
- Marketing Management
- Policy administration
- Corporate Governance
- Vendor Management
- Risk Management
- Schedule oversight
- Operations Management
- Multitasking
- Supply Chain Management
References
Jeremia Hadebe, Regional Manager (Receiving), Pick n Pay, 01247008200
Hobbies and Interests
- POETRY
- TECHNOLOGY
- ECONOMY
- MARKETING
- ART
- FOOTBALL
Languages
- ENGLISH
- AFRIKAANS
- ISIZULU
- TSWANA
Firstnames
Absalom Abie
Personal Information
- ID Number: 7905295513082
- Ethnicity: BLACK
- Date of Birth: 05/29/79
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Driving License: CODE 10(C1)
- Marital Status: SINGLE
References
References available upon request.
Timeline
Trainee Admin Manager
Dischem
06.2024 - 11.2024
Fresh Food Manager (assistance Store Manager)
Pick n Pay
01.2022 - 04.2024
Barman
Elephant and Castle
Supervisor
Avondale ice cream factory
Marketing Management -
Unisa
NV Techno -
Tshwane College of technology
Grade 12 - English, N Sotho, Motor mechanic, Technical drawing, Physical science, Mathematics
Phateng comprehensive school
Human resource -
I.Q academy
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