Windows
Abrie Davids
Bloemfontein
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure suitable position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Business Partner
Special Investigation Unit(Siu)
07.2008 - Current
- I am responsible for all desk side support, Server and Network Support
- Tending to all printer and PC problems onsite, building and installing new PC's for users, backup of all data
- Logging, monitoring and closing of calls on in-house call logging system
- Also tending to all escalated calls
- Setting up VPN connections
- Setting up and maintaining of Linux and Windows servers
- Installing Kaspersky anti-virus administration server and deploying client to all workstations
- Maintaining and repairing CCTV system, replacing connections and cabling
- Also managing, maintaining and issuing of new access cards of t access control system
- Administering Active Directory and Exchange 2019
- Setting up users on the domain and configuring MS Outlook 2016
- One of the project leads on the Microsoft Migration in 2022
- Setting up new GroupWise email clients for the users and tending to the problems within the application
- OS mainly Windows 10 and 11, support on all MS Office applications, setting up new users with Active Directory also maintaining accounts within the systems
- Running daily checks on servers
- Installing network cables and replacing faulty ones, also responsible for the replacement of all faulty equipment for printers and PC's
- Tending to the VoIP System, assigning extensions and pin numbers for each user
- Keeping Track of all the IT assets and updating where necessary
- I am responsible for 3 regional offices relating to all ICT matters, Bloemfontein, Cape Town and Kimberly
- I am responsible for managing and maintaining the Exchange 2019 and AD azure systems amd managing users on the platforms.
T3 Support Engineer
Ello Technologies
04.2008 - 06.2008
- I was responsible for all of the customer support service aspects for 8 big retail groups in South Africa
- I was part of a team of 6 engineers who within the field tended to all the problems of the clients on site and over the phone and at Helpdesk level
- My duties include overseeing new rollouts on several POS systems, maintaining of tills, scanners, cash drawers and printers
- Updating of POS systems and back office pc's for about 12 big retail groups
- Maintenance of the backup strategy using Backup Exec on all the file servers
- Windows 2003 Professional & Server rollouts and configuration, maintaining of in-house applications
- Overseeing projects engineers
- Assisting the General Manager with his duties
- Setting up email servers on exchange and setting up remote email on Blackberry products
- Support of IBM desktops and notebooks as well as Compaq desktops and notebooks
- Support remote access clients for the corporate
- Maintenance and expansion of the CAT5 cabling infrastructure
- Support of the Microsoft Office suite versions 2003, along with Internet Explorer and Outlook.
IT Support Supervisor
Mutual & Federal
07.2007 - 04.2008
- I am responsible for all desk side support
- Tending to all printer and PC problems onsite, building and installing new PC's for the users, backup data and changing backup tapes for the servers
- Logging, monitoring and closing of calls on Infra also tending to all escalated calls
- Setting up users to connect remotely to the office using 3g cards
- Setting up new GroupWise email clients for the users and tending to the problems within the application
- OS mainly Windows XP Pro and some Windows 2000 Pro, support on all MS Office applications, setting up new users with Active directory and Novell also maintaining accounts within the systems
- Converting pc's from Novell to Active Directory renewing passwords on the system and running daily checks on Novell servers
- Responsible for monitoring for monitoring regional networks and servers using Solar wins
- Installing network cables and replacing faulty ones, also responsible for the replacement of all faulty equipment for printers and PC's
- Supervising a team of 2 engineers, monitoring progress and setting up monthly meetings with them to address any current issues, constantly in communication with branch managers updating them on new developments
- Attending quarterly workshops to address any new developments and any and all issues
- Arranging monthly branch visits to ensure all runs smoothly at all the branches.
Support Engineer
London School of Economics & Politics (Lse)
01.2007 - 06.2007
- I am responsible for all desk side support for the university
- Tending to all printer and PC problems onsite, building and installing new PC's for the users, backup data and changing backup tapes for the servers
- Logging, monitoring and closing of calls on Touchpaper
- OS mainly Windows XP Pro and some Windows 2000 Pro, support on all MS Office applications, setting up new users with Active directory and maintaining accounts in exchange 2000
- Responsible for monitoring of all faults on a live in-house system that is web based
- Installing network cables and replacing faulty ones, also responsible for the replacement of all faulty equipment for printers and PC's.
Server Administrator
VMC Microsoft Data Centre Services
06.2006 - 12.2006
- My responsibilities include doing visual walkthroughs in the morning to ensure that there are no problems or alerts on any of the servers or Network devises
- Deployment and de-commotion of servers
- Replacing and maintaining all server equipment and networking devises, Installing new servers and building and configuring the servers with the correct software, Installing new network cables and re-homing and renaming of servers on the network
- Building and rebuilding servers using Alteris (remote building program) and monitoring all systems
- Monitoring and maintaining HP, Compaq and Dell servers, running Windows Server 2003, adding servers and users into correct OU's using active directory, Logging issues with any server using SOC ticketing system, Ensuring all the server information is correctly updated on IADMIN
- Monitoring and maintaining advertisement servers and MSN servers using CYBEX
- Managing and maintaining 350 servers for clients in Seattle, Tokyo, Dublin and The UK, Preparing the servers for a major migration to the new Dublin Data Centre, rebuilding, un-racking and shipping of the servers and decommissioning of all the old servers.
Support Engineer
London School of Economics & Politics (Lse)
04.2006 - 06.2006
- I am responsible for all desk side support for the university
- Tending to all printer and PC problems onsite, building and installing new PC's for the users, backup data and changing backup tapes for the servers
- Logging, monitoring and closing of calls on Touch paper
- OS mainly Windows XP Pro and some Windows 2000 Pro, support on all MS Office applications, setting up new users with Active directory and maintaining accounts in exchange 2000
- Responsible for monitoring of all faults on a live in-house system that is web based
- Installing network cables and replacing faulty ones, also responsible for the replacement of all faulty equipment for printers and PC's.
Helpdesk Support Engineer
London Borough of Lambeth
09.2005 - 03.2006
- I am responsible Logging Tuchpaper and attending to calls assigned to me and assigning calls to the correct departments
- Supporting Windows 2000 and Windows XP, MS Office 2000 & 2003, managing users in Active directory & Citrix, creating new users in Citrix and Active directory, managing and creating new profiles for users
- Tending to problems on users pc's using Dame Ware, SMS and VNC remote control
- Installation and configuration of all in-house applications, Anite, Ohms, FIS, Uniform and CMS
- Provision of first level help desk support and liaising with Technical Departments
- Supporting SQL applications and AutoCAD
- Recreating home drives for users, Supporting rebuilds of PC's
- Supporting all web based applications like Links and Users that log on to Citric via the web and Supporting RAS and VPN Users
- Supporting and managing exchange server and creating archives and adding extra mailboxes and managing delegates for the users
- Setting up of Network drives, Printers and shared mailboxes
- Looking after different call logging ques and tending to the calls.
Helpdesk Support Engineer
London Borough of Bromley
08.2005 - 10.2005
- I am responsible for attending to calls assigned to me
- Supporting Windows 2000 and Windows NT, MS Office 2000 & 2003, managing users in Active directory & Citrix, creating new users in Citrix and Active directory, managing and creating new profiles for users
- Tending to problems on users pc's using Dame Ware remote control
- Installation and configuration of all in-house applications, Anite, Ohms, FIS, Uniform and CMS
- Supporting SQL applications and AutoCAD
- Recreating home drives for users, Supporting rebuilds of PC's
- Supporting all web based applications like Links and Users that log on to Citric via the web and Supporting RAS and VPN Users
- Supporting and managing exchange server and creating archives and adding extra mailboxes and managing delegates for the users.
Helpdesk Support Engineer
Old Mutual Financial Services
05.2005 - 08.2005
- I was responsible for Call logging, monitoring, updating and closing, assisting clients over the phone with problems relating to Windows XP, NT and Windows 2000, E-mail, resetting of passwords for windows, e-mail client
- Supporting all web based applications like Links and Users that log on to Citric via the web and Supporting RAS and VPN Users
- Doing maintenance on pc's and trade floor applications for the traders
- Supporting and managing exchange server and creating archives and adding extra mailboxes and managing delegates for the users
- Setting up of Network drives, Printers and shared mailboxes
- Looking after different call logging ques and tending to the calls.
Helpdesk Support Engineer
London Borough of Newham
04.2005 - 05.2005
- I was responsible for Call logging, monitoring, updating and closing, assisting clients over the phone with problems relating to Windows XP, NT and Windows 2000, E-mail, resetting of passwords for windows, e-mail and Citrix client
- Creating of user accounts on the network and e-mail and managing their profiles on the system creating and fixing
- Assisting users remotely with Dame Ware and SMS.
Systems Support Engineer
CEB Maintenance
03.2003 - 02.2005
- I was responsible for all of the customer support service aspects for 8 big retail groups in South Africa
- I was part of a team of 4 engineers who within the field tended to all the problems of the clients on site and over the phone and at Helpdesk level
- My duties include overseeing new rollouts on several POS systems, maintaining of tills, scanners, cash drawers and printers
- Updating of POS systems and back office pc's for about 12 big retail groups
- All NT & 2000 Server user and Group administration
- Maintenance of the backup strategy using Backup Exec on all the file servers
- Windows 2000 Professional & Server rollouts and configuration
- Support of IBM desktops and notebooks as well as Compaq desktops and notebooks
- Support remote access clients for the corporate dial-in facility (RAS)
- Maintenance and expansion of the CAT5 cabling infrastructure
- Telephone and face-to-face support for some 120 clients using a variety of Windows 2000 Professional and NT 4.0 based workstations
- Support of the Microsoft Office suite versions '97 and 2000, along with Internet Explorer and Outlook
- Installation and support of Lotus Notes version 4.x and 5.x for users who dial in remotely and users connected directly to the WAN
- Resolving DNS and WINS related issues on the WAN and for remote access users
- Support of a mixture of some 30 Hewlett Packard and Xerox network printers.
Senior Systems Support Engineer Workshop Manager
CS Holdings (Now Bytes Technologies)
02.1999 - 01.2003
- I was responsible for all of the customer support service aspects for 12 big retail and 6 Corporate Mining groups in South Africa
- I lead a team of 7 engineers who within the field tended to all the problems of the clients on site and over the phone and at Helpdesk level
- I oversaw the call logging, updating, closing and prioritizing of workloads amongst the engineers reporting to me
- My duties include 4 years spent as a Technical Manager a Call Escalation Manager
- Upkeep of subscription databases and action of renewals
- Production of fleet supplies both monthly and on demand
- Accurate maintenance of customer and vessel records
- Acquisition of a thorough knowledge of all in-house services
- Provision of cover for peers during absence
- Assigning calls and tending to all escalated and out of SLA calls
- Attending to client's problems and queries within SLA witch differ from client to client, never be late and solve their queries on site if not possible to install a loan unit an take the original unit in for repairs and get it back to the client ASAP
- Involved in new rollout for new front line POS Systems and tills also installing and maintaining of new servers for front and back office for all 8 retail groups
- Actively involved in the Windows XP rollout to all desktop and laptop pc's in the business
- Supporting and installing Linux, UNIX, Novell, windows 2000 server on all servers for Shoprite and Woolworth's stores
- Maintaining 3Com and Cisco Routers and networking systems
- Installation, configuration and maintenance of Exchange server
- Installation, configuration and up to date keeping of Norton Antivirus and Firewalls
- Installation, configuration and support for Point of Sale (POS) software and secure remote client software
- First, second and third line support for users at the site up to management level
- Support remote access clients for the corporate dial-in facility (RAS)
- Maintenance and expansion of the CAT5 cabling infrastructure for network and telephone systems
- Telephone and face-to-face support for some 450 client pc's and laptops using Windows XP Professional
- Support of the Microsoft Office '97 and '2000 suites, along with Internet Explorer
- Resolving password and connectivity related issues on the WAN as well as for the remote access users
- Support of a mixture of Hewlett Packard and Canon network printers/scanners also maintenance on all including Brother Products
- Installation and configuration of various software packages as requested by users, as well as support on the numerous in-house applications that the company uses
- Installation and configuration and support of Windows NT4 Server and Workstation, Windows 2000 Server and Professional and XP Professional operating systems
- Administration of Cisco Secure and ACE servers used for secure id authentication
- Windows 2000/2003 user and group administration
- Exchange Server 5.5 user and group administration.
Education
Diploma - Cyber Security
University of Johannesburg
Johannesburg, South Africa 06.2022 - 11.2022
Skills
Customer Relations
Organization and Time Management
Excellent Communication
Public Speaking
Written Communication
Decision-Making
Task Prioritization
Calm Under Pressure
Verbal Communication
Computer Skills
Customer Relations
Organizational Skills
Multitasking Abilities
Team Management
Organization
Supervision and leadership
Availability
Next
Career Status
True, IT Business Partner, more than 10 years, Grade 12 / Matric, Not Supplied
Locations
- Free State, Bloemfontein, Bloemfontein
- Western Cape, Cape Town Region, Western Cape
- Western Cape, Garden Route, Western Cape
- Free State, Free State, Free State
- Australia, Australia, Australia
- New Zealand, New Zealand, New Zealand
- United Kingdom, United Kingdom, United Kingdom
Personal Information
Notice Period: 30 days' notice
References
- Jerry Bower, jbower@lambeth.gov.uk, +44 (0)20 7926 1000, Lambeth
- Stephan Marcott, +44 (0)20 8464 3333, Bromly
- Johnn Friend, +44(0)20 8430 2000, Newham
- Vanessa Spooner, it.support@lse.ac.uk, +44 (0)20 7107 5080, LSE
- Duncan McLachlan, it.support@lse.ac.uk, +44 (0)20 7107 5083, LSE
- Brendan McGeough, v-brenm@microsoft.com, +44 (0) 20 7536 1371, Microsoft data centre (VMC)
- Richard Edmondson, Richard.Edmondson@VoltEurope.com, 07771 976356, Microsoft data centre (VMC)
- Rafiq Rehman, v-rafiqr@microsoft.com, +44 (0) 20 7473 9140, Microsoft data centre (VMC)
- Moegamad Jacobs, moegamad@cebmain.co.za, 0215519650, CEB-Maintenance CTW
- Spence Von Berg, svonberg@mf.co.za, 051 4109 222, Mutual And Federal
- Thinus Bosser, tbosser@mf.co.za, 011 374 9111, Mutual And Federal
- MC Brink, mbrink@siu.org.za, SIU Bloemfontein
- Thuso Moraka, tmoraka@siu.org.za, 012 843 0000, SIU Head Office
Accomplishments
- Collaborated with team of 16 in the development of Microsoft Migration.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Successful migration through effectively helping with creating servers and transferring data.
- Achieved end user support through effectively helping with all support issues and collaboration with the team.
Software
Windows Servers
Exchange
Active Directory
Azure AD
Webex
Y-Soft
Office 365
Certification
Cyber Security snd Ethical Hacking
Timeline
Cyber Security snd Ethical Hacking
11-2022
Diploma - Cyber Security
University of Johannesburg
06.2022 - 11.2022
IT Business Partner
Special Investigation Unit(Siu)
07.2008 - Current
T3 Support Engineer
Ello Technologies
04.2008 - 06.2008
IT Support Supervisor
Mutual & Federal
07.2007 - 04.2008
Support Engineer
London School of Economics & Politics (Lse)
01.2007 - 06.2007
Server Administrator
VMC Microsoft Data Centre Services
06.2006 - 12.2006
Support Engineer
London School of Economics & Politics (Lse)
04.2006 - 06.2006
Helpdesk Support Engineer
London Borough of Lambeth
09.2005 - 03.2006
Helpdesk Support Engineer
London Borough of Bromley
08.2005 - 10.2005
Helpdesk Support Engineer
Old Mutual Financial Services
05.2005 - 08.2005
Helpdesk Support Engineer
London Borough of Newham
04.2005 - 05.2005
Systems Support Engineer
CEB Maintenance
03.2003 - 02.2005
Senior Systems Support Engineer Workshop Manager
CS Holdings (Now Bytes Technologies)
02.1999 - 01.2003