ABRAM MTIMKULU

Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.

• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Increased store revenue by cross-selling products and upselling services to customers.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
• Served customers in-store and by telephone to answer questions and place orders.
• Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
• Managed +30 calls and emails and also used WhatsApp for easy reference with customer's( especially with display of items, pictures)