Streamlined supply chain processes to ensure timely delivery of products while reducing operational costs.
Enhanced customer satisfaction by addressing feedback and implementing necessary product improvements.
Implemented efficient project management systems to track the progress of multiple product lines concurrently.
Conducted regular team meetings to review performance metrics and set goals for continuous improvement of regional operations.
Organized training sessions for sales representatives to enhance their knowledge on product features and benefits, leading to higher conversion rates.
Collaborated with the global marketing team to develop region-specific promotional materials that resonated with local customers'' preferences.
Monitored sales data closely to identify potential opportunities or threats in the marketplace, adjusting strategies accordingly for optimal results.
Managed budgets effectively by allocating resources judiciously across various projects and initiatives within the region.
Provided detailed monthly reports on regional performance indicators for senior management''s review and decision-making purposes.
Mentored junior staff members in various aspects of product management, fostering talent growth within the organization''s ranks.
Adopted agile methodologies in managing projects to quickly adapt to changing market conditions and customer demands.
Spearheaded initiatives to streamline internal communication channels, resulting in improved collaboration between regional teams.
Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Managed product demonstrations and testimonials for performance evaluation.
Product Manager
Epiroc Zambia Limited
01.2020 - 04.2021
Increased product adoption by developing and implementing effective marketing strategies.
Streamlined the product development process for faster time-to-market and improved efficiency.
Launched successful products by conducting thorough market research and identifying customer needs.
Optimized product performance with data-driven analysis and continuous improvement initiatives.
Product Manager - Rock Drilling Tools
Atlas Copco Zambia
01.2016 - 12.2019
Evaluate market size and needs
Monitor and stay up to date with activities from competition
Plan and provide forecast to the Product Company on a regular basis of the anticipated requirements
Provide sales reports (all customers ZMB)
Ensure the ordering and stocking of the correct equipment on the basis of market intelligence.
Stay up to date with new product offers, ensuring Atlas Copco Zambia offers a competitive product portfolio.
Organize and coordinate product introductions
Make regular calls on end-users and procurement personnel in all related customer accounts to ensure sales of correct equipment to meet their needs in both day- to- day and long term operations.
Educate end users on correct choice of drill string and their applications in order to reduce their Cost per Meter Drilled and hence maximize their profitability.
Deal with any equipment failures, recommend options and liaise with customer on future developments.
Planning, prioritization and execution of related strategies
Grow Water Well business in Southern Zambia through coordination and monitoring of agent.
Expand the exploration and Water Well business into Eastern Zambia and Malawi
Ensure that sufficient resources are available
Coordinate and plan with existing resources
Plan for new recruitments
Coordinate support from division
Support Atlas Copco DRC in developing business in Exploration and Water well
Sales Engineer - Mining & Rock Excavation Service/Rock Drilling Tools
Atlas Copco Zambia
05.2013 - 12.2015
Key Customer Account management
Preparation of monthly and weekly Sales Reports.
Attending to day to day Customer enquiries and Statistical Review
Sales & Marketing Administration
Stock Movement Analysis.
Total Service costs and Sales Analysis
Report and advise Customer complaints in line with the groups policy.
Member of the Internal Audit team
Sales & Service Administrator - Geotechnical Drilling & Exploration
Atlas Copco Zambia
Kitwe
05.2011 - 04.2013
Preparation of Weekly Sales & Service Reports.
Attending to day to day Customer enquiries and Statistical Review
Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Evaluated customer needs and feedback to drive product and service improvements.
Stores & Logistics Administrator
Layne Drilling Zambia
Ndola
10.2007 - 04.2011
Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Streamlined inventory management by implementing effective tracking systems and procedures.
Coordinated transportation schedules, ensuring timely deliveries and customer satisfaction.
Spearheaded process improvements for increased productivity within the logistics department.
Resolved logistical issues promptly, minimizing disruptions to business operations and maintaining strong client relationships.
Monitored market trends to identify opportunities for cost reduction or service enhancements in the logistics space.
Creditors Accountant
Colgate Palmolive Co
Lusaka
05.2007 - 09.2007
Work based contract to bring up-to-date the creditors accounts
Corrected errors in creditors account handling and introduced work processes by which credit account tasks are more efficiently handled
Managed time efficiently in order to complete all tasks within deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Lodge Accountant
Zambia Institute of Mass Communication
Lusaka
11.2001 - 05.2004
Handled various client billing activities
Highlighted discrepancies to remove them
Established an accounting and control system being the first person to run the lodge accounts.
Handled all statutory payments and contributions
Prepared management accounts
Assisted the Lodge manager in the general management of the Lodge.
Attached to Livingstone Hotel to set up Pastel accounting software and bring the Hotel accounts to date.
Managed the Pastel payroll.
Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Increased efficiency by streamlining accounting processes and implementing new financial software.
Education
Professional Development Summary
Master of Arts - Business Management
Master Class Management USA
Burlington, MA 01803, USA - (866) 499-9133
05.2013
No Degree - Management Accounting
Chartered Institute of Management Accountants
United Kingdom
12.2003
No Degree - National Accounting Technician
Zambia Institute of Management
Chilanga, Zambia
06.2001
High School Diploma -
Kamwala Secondary School
Lusaka, Zambia
12.1998
Skills
Self-motivated and derives the same energy in a team
Quick Learner and always willing to learn
Apart from being proficient in English, I speak basic French with a better understanding of written French
Public & Motivational Speaker
Adept at various accounting procedure and practices
Knowledge of QuickBooks, Pastel, Sun systems, Lotus Notes, Pronto & BPCS
Highly conversant and competent with Excel, word, publisher and PowerPoint
Easily adjusts and able to operate in various positions
Accomplishments
Served as Vice President of Round Table Zambia - An Affilliate of Round Table International which is a Charitable Organisation for young Professional Men.
Current Golf Club Captain for Nkana Golf Club - a Zambian Championship Course and Home to the Zambia Open.
Published author of a book "Re-writing my Life" available on Amazon and Kindle.
Certification
Attended a Training in Territory Management, Cancun, Mexico. February 2023
Attended a Training in Customer Mapping and Sales Management in Zanzibar, Tanzania in May 2018
Attended a Water Well Drilling Training Seminar in Hyderabad, India in April, 2016
Attended the global Exploration marketing conference in Orebro, Sweden in April 2015.
Successfully Hosted an African RDT Regional training in Exploration, held at Chaminuka, Lusaka, Zambia in
February 2015.
Attended the GDE/RDT Integration Seminar held at Atlas Copco, Jet Park, South Africa in April 2014.
Obtained an Internal Atlas Copco Diploma in RDT Top Hammer/DTH Intermediate Training in Kumasi, Ghana,
March 2014.
Obtained an Internal Diploma in Core Drilling, with hands on training at a course held in Marsta, Sweden in September 2013.
Completed the Atlas Copco Group Internal Competence portal E-learning programs in; Marketing Communication Channels, Sales Process & Selling Solutions, Applications: Drilling methods & DTH Drilling, Marketing Total
Solutions Strategy, Basic Hydraulics
Holder of a Management Orientation Certificate in the general management of Hotels, Lodges and guest Houses.
Holder of a BSI Internal Audit Certificate
Participated in the seminar held in Beijing, China in April 2007 for core officials over viewing aid in Africa which focused on effective project management, where I also presented a paper on China’s aid to Zambia.
References
References available upon request.
Timeline
Regional Product Manager - Exploration
Epiroc East & Central Africa
05.2021 - Current
Product Manager
Epiroc Zambia Limited
01.2020 - 04.2021
Product Manager - Rock Drilling Tools
Atlas Copco Zambia
01.2016 - 12.2019
Sales Engineer - Mining & Rock Excavation Service/Rock Drilling Tools
Atlas Copco Zambia
05.2013 - 12.2015
Sales & Service Administrator - Geotechnical Drilling & Exploration