Abraham Johannes Van Den Berg
HCV Field Assessing Manager
Vrbyrg
Summary
Dynamic HCV Assessing Manager at Santam with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Skilled in performance management, I successfully mentored teams, driving engagement and productivity while optimizing claim processes for improved service delivery.
Overview
32
32
years of professional experience
Work History
HCV Assessing Manager
Santam
Hill On Empire, Johannesburg
03.2023 - Current
- Provide guidance to internal and external assessors regarding claim settlement, policy wording and technical understanding of claim damages
- Provide system guidance on Claim Centre
- Provide input on claims committee meetings.
- Liaison with brokers and insured regarding claim escalations.
- Engage with the transport branch regarding claim trends and underwriting concerns.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Regional CRM Manager
Santam
Auckland Park, Johannesburg
07.2019 - 02.2023
- Provide guidance to CRMs on daily activities
- Measure and guide CRMs to achieve personal KPIs
- Engage with MBRs regarding targets
- Provide feedback and reports to management
- Liaisons with Brokers and insured
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
- Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management.
CRM
Santam
Vryburg
07.2017 - 06.2019
- Provide guidance to MBR's on system applications and achieving targets.
- Broker and insured liaison.
- Providing support to digital assessors
- Provide feedback and reports to managers
- MBR Targets, included Parts %, ARC, ACPC An AudaWatch Utilization
Mobile Motor Assessor
Santam
Vryburg
01.2015 - 06.2017
- Liaison with brokers and insured regarding claims
- Assess and quantify motor accidental damage, targeted at 6 claims per day
- Complete Merrit investigations
- Follow the repair to the whole process until hand-over to the insured
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Achieved high levels of compliance through regular audits of exemption applications and adherence to established guidelines for qualification determination.
- Produced reports with detailed valuations.
Sales Executive
Stellaland Nissan
Vryburg
01.2014 - 12.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Manager
Vryburg Motormark
Vryburg
01.2011 - 12.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Owner
Xtreme CarWash
Vryburg
06.2010 - 08.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Workshop Manager
Supreme Auto
Vryburg
05.2005 - 06.2010
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Implemented quality control measures that resulted in fewer product defects returned from customers.
- Mentored junior staff members, fostering professional growth and skill development.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
Workshop Manager
Sovereign Motors
Kimberley
06.2002 - 04.2005
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
- Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.
- Identified areas in need of improvement and developed plans to correct problems.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee performance.
- Ensured timely completion of projects with effective resource allocation and scheduling.
- Developed hands-on training programs for new employees, increasing their onboarding effectiveness.
- Promoted a culture of accountability within the team, leading to improved overall performance levels.
- Established performance metrics to monitor progress and identify areas for improvement.
Parts & Workshop Manager
Panorama Motors
Ladybrand
01.1999 - 04.2002
- Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Fostered an environment where open communication was encouraged among team members.
- Collaborated with cross-functional teams to drive continuous improvement in workshop operations.
- Implemented cost-saving initiatives, reducing overall expenses without compromising product quality.
- Provided leadership, guidance and support to staff members.
- Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.
Workshop Manager
Panorama Motors
Ladybrand
01.1997 - 12.1998
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
- Utilized grant writing skills to secure additional program funding.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Established and maintained relationships with key stakeholders.
- Conducted outreach activities to engage local stakeholders in programs.
- Analyzed trends and data to inform decision-making and program development.
Motor Vehicle Technician
Panorama Motors
Ladybrand
07.1993 - 12.1996
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Conducted comprehensive inspections, resulting in improved vehicle safety and reduced risk of breakdowns.
- Continually updated technical knowledge through regular training sessions, enhancing overall skillset and expertise.
- Interpreted manufacturer specifications accurately and executed repairs accordingly, ensuring customer satisfaction and adherence to warranty guidelines.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake pad replacements to maintain vehicle longevity.
- Maintained a clean and organized workspace to increase productivity and ensure a safe working environment.
- Utilized advanced diagnostic tools effectively to identify underlying mechanical issues quickly.
- Completed extensive engine overhauls resulting in restored power output without any further complications during warranty periods.
Education
Advance Certificate in Short Term Insurance - Insurance
Milpark Business School
Johannesburg 04.2001 -
Matric Certificate -
Ladybrand Secondary School
Ladybrand, South Africa 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Customer service
Relationship building
Cross-functional teamwork
Documentation and reporting
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsAffiliations
- VDQSA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Interests
Outdoors
Sports
Hunting
Fishing
Travel
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
HCV Assessing Manager
Santam
03.2023 - Current
Regional CRM Manager
Santam
07.2019 - 02.2023
CRM
Santam
07.2017 - 06.2019
Mobile Motor Assessor
Santam
01.2015 - 06.2017
Sales Executive
Stellaland Nissan
01.2014 - 12.2014
Sales Manager
Vryburg Motormark
01.2011 - 12.2013
Owner
Xtreme CarWash
06.2010 - 08.2013
Workshop Manager
Supreme Auto
05.2005 - 06.2010
Workshop Manager
Sovereign Motors
06.2002 - 04.2005
Advance Certificate in Short Term Insurance - Insurance
Milpark Business School
04.2001 -
Matric Certificate -
Ladybrand Secondary School
04.2001 -
Parts & Workshop Manager
Panorama Motors
01.1999 - 04.2002
Workshop Manager
Panorama Motors
01.1997 - 12.1998
Motor Vehicle Technician
Panorama Motors
07.1993 - 12.1996
Hunting, Fishing
Seasonal hunter of medium to large plains game
Freshwater fishing