Abraham Jacobus Jantjies

Monitoring of standards on customer site  General administrative duties  General Shipping Advice  Ensured compliance with customs regulations during shipment processing.  Paperwork requirements  Prepared detailed quotations for customers based on their specific needs.  Tracking and Tracing of shipments  Booking of Collections on My DHL + system  Dealing with customer queries  Organize and monitor customer pre-clearances  Managing the payment allocations of customer accounts  Daily shipment report writing  Managing the delivery function of shipments to customers  Managing compliance of expected high quality service compliance  Logging and attending to Queries on SPARK system

• Escalated customer issues to management for resolution.
• Reduced wait times by efficiently prioritizing tasks based on urgency and complexity of each customer case.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided feedback on product or service improvements to better meet customer needs and expectations.
• Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
• Escalated customer issues to management for appropriate action to be taken.

• Streamlined daily operations by coordinating shipment schedules and tracking deliveries through logistics software.
• Enhanced customer service by addressing inquiries and resolving issues related to shipments efficiently.
• Increased customer service success rates by quickly resolving issues.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Resolved customer issues promptly to enhance satisfaction. and effectively, ensuring customer satisfaction.
• Collaborated with cross-functional teams to optimize workflow and improve operational efficiency across departments.
• Managed day-to-day department operations with effective workflow coordination.
• Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Trained and supervised employees on office policies and procedures.

• Oversaw daily operations of courier routes of teams, ensuring timely and accurate deliveries.
• Implemented route optimization strategies to enhance delivery efficiency.
• Assisted management in implementing new courier software, leading to more accurate tracking and reporting of shipments.
• Reported issues to supervisor for prompt resolution.
• Trained and mentored new couriers on best practices and safety protocols.
• Coordinated logistics with warehouse staff to streamline package handling processes.
• Escalated issues to supervisor for immediate remediation.

Transported DHL packages, documents, and goods securely and efficiently from senders to designated recipients, planning routes and navigating traffic while obtaining proof of delivery and maintaining a safe, operable vehicle.

Delivered packages efficiently, ensuring compliance with safety and security protocols.

Navigated complex routes, optimizing delivery times and reducing delays.

Managed inventory for outgoing shipments, maintaining accurate records and documentation.