Abraham Bongani Khathini
52 Stoneham Avenue Phoenix
Summary
Dynamic Team Leader with expertise in driving performance improvement and team engagement. Cultivates supportive environments that inspire teams to achieve and exceed goals through motivation and recognition initiatives. Delivers exceptional customer service by resolving complex inquiries and fostering strong employee relationships.
Strategic Team Leader skilled in monitoring team performance and implementing corrective actions to enhance productivity. Evaluates staff performance and develops targeted improvement plans, ensuring alignment with Key Performance Indicators. Coordinates workloads effectively to respond to seasonal demand fluctuations while maintaining high service standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Leader
TFS
Durban, South Africa
07.2018 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Initiated a recognition programme to reward outstanding team achievements and individual excellence.
Supervisor
Leadway container Depot
Durban, South Africa
10.2009 - 06.2018
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Coordinated with other departments to streamline processes and improve overall efficiency.
- Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
- Analysed performance reports to improve manufacturing department strategy.
- Incorporated information on long-term planning, economic indicators and supply constraints to build successful production strategies.
- Implemented operational standards for high-quality manufacturing output.
- Enforced good manufacturing practices governing waste control.
- Tracked supplies to proactively identify and resolve shortages impacting manufacturing plans.
Sales Executive - Key Accounts
Asmalls & Sons
Greytown, South Africa
10.2002 - 10.2008
- Analysed client needs through detailed consultations, recommending solutions that maximised value and efficiency.
- Maintained customer account files with contact reports, contracts and order information for reliable recordkeeping.
- Managed a portfolio of high-value clients, ensuring consistent delivery of sales targets and objectives.
- Monitored sales performance metrics, identifying trends and opportunities for improvement in account management.
- Participated in industry events and conferences, networking with potential clients and promoting the company's solutions.
- Identified and implemented ways to service customers leading to incremental profit.
- Worked collaboratively with sales team to achieve sales revenue targets.
- Streamlined sales processes through the integration of new technologies, enhancing efficiency and customer interaction.
- Optimised sales methods to best acquire, develop and retain customers.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Cultivated and maintained strong relationships with key accounts, driving customer satisfaction and loyalty.
- Established pricing and delivery terms based on current market trends and costs.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Created fresh, engaging and compelling copy for marketing and promotions.
Education
A-Levels - First Aid
St John
Durban, KZN2009
A-Levels - Food & Beverages
Loritz Training College
Johannesburg, GP2001
Skills
- Team leadership
- Performance monitoring
- Employee training
- Customer relationship management
Languages
English
Elementary
A2
Xhosa
Elementary
A2
Afrikaans
Intermediate
B1
Certification
- [Area of certification] certified
- [Type] Licence
- Level [Number] [Area of certification]
- Chartered [Area of certification]
- [Area of study] certified
Hobbies and interests
- Music
- Criket
- Soccer
References
- Santosh Kamrajh - 084-8334050
- Rache Vlok - 083-7783538
Accomplishments
- Created and developed critical [Type] policies to consistently exceed quality and production targets.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of [Action].
- Recognised by management for [Type] projects delivering outstanding [Result].
- Oversaw programme to reduce paper waste, resulting in £[number] savings per year.
- Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
- Recognised by management for [Type] behaviours, leading to increased [Result].
- Increased [Timeframe] company profits by [Number]% through [Action].
- Updated and implemented [Type] policies for continued company compliance with [Type] guidelines.
Additional Information
Keeping me as a Team Leader in a company will be fruitful.
Timeline
Team Leader
TFS
07.2018 - Current
Supervisor
Leadway container Depot
10.2009 - 06.2018
Sales Executive - Key Accounts
Asmalls & Sons
10.2002 - 10.2008
A-Levels - First Aid
St John
A-Levels - Food & Beverages
Loritz Training College