ABOU T M E
The sky is the limit
Summary
Engaging Customer Service Ambassador with 5 years of experience in fast-paced call
center environment. Skilled at transforming customer experience into unforgettable
moments, increase customer loyalty, and improve processes.
Overview
35
35
years of professional experience
Work History
Volunteer
Church / Cape Town
08.1988 - Current
Customer Service Ambassador
The Foschini Group / Cape Town
01.2016 - 05.2021
- As a customer service ambassador I am responsible for answering customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documents for self-service support.
Administrator
RM Doors / Cape Town
01.2008 - 12.2015
- As an administrator I was responsible to provide office support including answering telephone calls, word processing, sending & receiving goods, filing, creating spreadsheets
Sales Representative
Loads of Living / Cape Town
08.2004 - 09.2007
- As the sales representative I was responsible for greeting customers, helping them find items in the store, and ringing up purchases
- I had to managed my department by making sure that I had all products available and on display for our high-end customer.
Tutor
The University of the Western Cape / Cape Town
02.1996 - 11.1996
- As a Tutor, my responsibility included, providing students with individualized assistance in helping them to learn new concepts and completed assignments
- Other duties included studying lesson plans and reviewing textbooks to prepare for a lesson, assigning additional projects and answering a student’s questions about a topic.
Child Mentor
- Provided valuable support, ministry teams in performing church activities, administrative support and congregational outreach
- Responsible for all youth activities, counselling, guidance where and when needed
- Lead and provided guidance to Sunday school children and serve as link with parents
- Organized, lead Sunday school, youth camping trips reguarly
- Cathleen Marwood
Education
Industrial - Psychology
Advance Organization & Management
-Psychometrics
-Labor Relations
-Industrial Intergroup Relations
-Research Methodology & Research Project
-Practicals
Some College (no degree, Office Administration is a course aimed at the student who would like to obtain a
qualification in the administration of the office environment.
LANG UAG ES
English
Afrikaans
Xhosa
Baccalaureus Administrationis Honours - undefined
Skills
Communication, EmpathyPatience, Technical knowledgeAdaptability, AttentivenessConflict resolution, CreativityDecision-making, DependabilityImprovise, EffectiveCommunication, IntegrityEmpathy, Efficient, FriendlinessLeadership, Open-mindednessPatience, Quick thinkingReading physical and emotionalCues, Reliable, TenacityTimeliness, Unflappable, WorkEthicOFFICE ADMINISTRATORCommunication, TimeManagement, ResponsibilityMultitasking, Customer serviceTeamwork, TechnicalOrganization, Critical thinkingCreativity, Verbal communicationAttention to detail, Problem-Solving, IndependenceTranscribing, Touch-typingSALES REPRESENTATIVECustomer service, ProductKnowledge, Meeting Sales goalsClosing skills, TerritoryManagement, Prospecting skillsNegotiation, Self-confidencePresentation skills, ClientRelationships, Motivation forSales, Active listeningCollaborative skillsEDUC AT I
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Ambassador - The Foschini Group / Cape Town
01.2016 - 05.2021
Administrator - RM Doors / Cape Town
01.2008 - 12.2015
Sales Representative - Loads of Living / Cape Town
08.2004 - 09.2007
Tutor - The University of the Western Cape / Cape Town
02.1996 - 11.1996
Volunteer - Church / Cape Town
08.1988 - Current
Child Mentor -
Rosebank College - Industrial, Psychology
The University of the Western - Baccalaureus Administrationis Honours,