ABOOBAKER BENNETT
Field Service Foreman
Brakpan
Summary
Expert field service foreman bringing 11 years of expertise in engineering. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. Detail-orientated foreman adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Motivated field service foreman with 2 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Customer-focused service manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales. Adaptable field service foreman with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Confident field service foreman successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Dedicated field service foreman with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Project management -certified field service foreman with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Qualified foreman with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
Field service foreman
Hitachi construction machinery South Africa
12.2022 - Current
- Coordinated and supervised operatives' activities, allocating tasks and enforcing safety procedures to maintain safety
- Assembled skilled workforce by recommending employment of qualified workers and training of operatives and demonstrating work processes to personnel
- Offered advice in purchase of new tools and equipment by evaluating existing needs, preparing technical specifications and recommending items for procurement
- Followed scope of work documents to keep projects on schedule and costs within budget
- Trained and mentored junior team members, providing constructive feedback to improve teamwork skills
- Assigned work to personnel based on job requirements and individual skills to deliver quality products
- Redirected work efforts and resources and requested additional personnel to meet completion targets
- Instructed staff on project goals and tasks, offering guidance and assistance in completing complex activities
- Managed labor, purchases and costs to keep projects within budgets
- Accurately tracked and documented work productions, providing detailed breakdowns of daily tasks
- Provided detailed reports and timely updates, updating clients on project progress and compliance
Field Service Technician/man on site
Hitachi construction machinery South Africa
06.2020 - 11.2022
- Demonstrated excellent technical and communication skills to explain solutions to customers and confirm customer satisfaction with repair
- Conducted routine equipment servicing out in field, maintaining equipment to high standards
- Recorded and documented all completed work in job reports, submitting promptly to field service technician
- Installed and tested new equipment, establishing regular preventative maintenance schedules to retain full working order
- Inspected and troubleshot equipment failures, finding swift resolutions by repairing or replacing parts
- Collaborated with other technicians to solve technical problems and find solutions to customer issues
- Provided technical training to customers and junior technicians on new equipment installations
- Kept company vehicle well-stocked with equipment and spare parts, replacing stock used throughout shift
- Worked with engineering teams to design new products and assist with product development
- Delivered exceptional customer service to build positive relationships with customers and increase customer satisfaction
- Kept keen knowledge of industry innovations and trends, maintaining up-to-date knowledge of technical equipment
- Built and maintained strong working relationships with wider technical team to increase knowledge sharing and overall team performance
- Responded to customer callouts and field dispatches promptly and efficiently, meeting and exceeding team targets
- Managed own workload, using strong time management and organizational skills to prioritize tasks and complete multiple customer appointments every shift
- Using diagnostic tools to identify issues and assess resolutions with available information
- Completed safety inspections of equipment and machinery to identify possible hazards and defects
- Communicated with customers to determine needs and nature of service required
- Reviewed technician team processes and recommended ways to improve efficiency
- Performed regular routine maintenance on company vehicles, tools and equipment used in field
Diesel Mechanic
Hitachi construction machinery
06.2019 - 05.2020
- Company Overview: Marc site Glencore Mpumalanga South Africa
- Maintained various mining, industrial and power generation engines to upkeep safe, productive plant environments
- Identified faults using manual and automated diagnostic techniques, enabling quick return to roadworthy condition
- Sourced cost-effective parts for repair and replacement work, maximizing customer satisfaction
- Delivered minor and major repairs to heavy-duty engines, limiting vehicle off-road time to restore efficient service provisions
- Updated quality documents, verifying compliance with product safety and operation laws
- Kept business systems updated with completed service works, enabling progress, productivity and performance monitoring
- Communicated breakdown response times to customers, attending promptly to maintain excellent service standards
- Logged timesheets and met agreed working hours for safe, reliable round-the-clock support
- Collaborated with workshop teams to maintain excellent plant productivity, achieving KPIs
- Used excellent troubleshooting and fault-finding abilities to locate mechanical failures and identify good solutions
- Processed warranty claims to enable parts replacement and repair of faulty heavy diesel products
- Diagnosed and repaired industrial engines for productive, safe plant equipment and machinery
- Completed service worksheets, accurately detailing completed repairs to enable parts replenishment
- Analyzed diagnostics data to recognize recurring issues and devised tailored solutions to prevent repeat faults
- Marc site Glencore Mpumalanga South Africa
Field Service Technician
Liebherr Africa
04.2018 - 04.2019
- Demonstrated excellent technical and communication skills to explain solutions to customers and confirm customer satisfaction with repair
- Used active listening to comprehend customer requirements and find appropriate recommendations and resolutions
- Conducted routine equipment servicing out in field, maintaining equipment to high standards
- Recorded and documented all completed work in job reports, submitting promptly to field service foreman
- Installed and tested new equipment, establishing regular preventative maintenance schedules to retain full working order
- Inspected and troubleshot equipment failures, finding swift resolutions by repairing or replacing parts
- Collaborated with other technicians to solve technical problems and find solutions to customer issues
- Provided technical training to customers and junior technicians on new equipment installations
- Kept company vehicle well-stocked with equipment and spare parts, replacing stock used throughout shift
- Worked with engineering teams to design new products and assist with product development
- Delivered exceptional customer service to build positive relationships with customers and increase customer satisfaction
- Kept keen knowledge of industry innovations and trends, maintaining up-to-date knowledge of technical equipment
- Built and maintained strong working relationships with wider technical team to increase knowledge sharing and overall team performance
- Responded to customer callouts and field dispatches promptly and efficiently, meeting and exceeding team targets
- Managed own workload, using strong time management and organizational skills to prioritize tasks and complete multiple customer appointments every shift
- Using diagnostic tools to identify issues and assess resolutions with available information
- Completed safety inspections of equipment and machinery to identify possible hazards and defects
- Communicated with customers to determine needs and nature of service required
- Reviewed technician team processes and recommended ways to improve efficiency
- Performed regular routine maintenance on company vehicles, tools and equipment used in field
Earthmoving apprenticeship
Liebherr Africa
01.2015 - 11.2017
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues
- Input key metrics on spreadsheets to maintain updated information
- Supported meetings by preparing materials, setting up spaces and taking notes
- Shadowed daily activities of office staff to gain understanding of scope of work
- Tracked new information from newspapers, magazines and press releases to keep team informed
- Photocopied and printed documents for office team members
- Assisted individuals with locating correct personnel or resources for different concerns
Education
Bachelor Of Buisness Of Buisness Administration - Buisness Administration
NQF Level 5 In Business Management - Buisness Management
Mechanical Engineering N5 - Engineering, Mathematics, Strength of materials, Mecha no technics, Power machines, Supervisory management
12.2023 - Current
Certificate - Project management
06.2022 - 11 2022
Skills
Mechanical assembly
Certification
Basic hydraulics
Timeline
Ekurhuleni college - Mechanical Engineering N5, Engineering, Mathematics, Strength of materials, Mecha no technics, Power machines, Supervisory management
12.2023 - Current
Field service foreman - Hitachi construction machinery South Africa
12.2022 - Current
Regenesys business school - Certificate, Project management
06.2022 - 11 2022
Field Service Technician/man on site - Hitachi construction machinery South Africa
06.2020 - 11.2022
Diesel Mechanic - Hitachi construction machinery
06.2019 - 05.2020
Field Service Technician - Liebherr Africa
04.2018 - 04.2019
Earthmoving apprenticeship - Liebherr Africa
01.2015 - 11.2017
Regensys Buisness School - Bachelor Of Buisness Of Buisness Administration , Buisness Administration
Regensys Buisness School - NQF Level 5 In Business Management , Buisness Management
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