ABONGIWE HLOPHE
Durban
Summary
Dedicated Conference and Banqueting Team Member delivering exceptional customer service during events. Resolves customer complaints effectively, ensuring satisfaction and loyalty. Maintains extensive knowledge of food and drink offerings to enhance guest experiences. Energetic worker focused on delivering excellent service to guests.
Overview
1
1
year of professional experience
Work History
Conference and Banqueting Team Member
THABANI DLAMINI
Durban
05.2023 - 09.2024
- Delivered exceptional customer service by responding promptly to guest inquiries and requests during events.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Monitored and adjusted event timelines to ensure client satisfaction and smooth event execution.
- Coordinated seating arrangements for events to optimise space and enhance guest comfort.
- Set tables with clean cutlery, crockery and glassware to enhance dining experience.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
Education
Higher National Diploma - TRAVEL AND TOURISM
COASTAL KZN TVET COLLEGE
Durban, KZN01-2022
diploma - GRADE 12
VELABAHLEKE HIGH SCHOOL
Durban, KZN01-2019
Skills
- Event coordination
- Quality assurance
- Customer service
- Client engagement
- Problem resolution
- Conflict resolution
- Teamwork and communication
Timeline
Conference and Banqueting Team Member
THABANI DLAMINI
05.2023 - 09.2024
Higher National Diploma - TRAVEL AND TOURISM
COASTAL KZN TVET COLLEGE
diploma - GRADE 12
VELABAHLEKE HIGH SCHOOL