Hi, I’m
Abongile Akhona Dlambewu
Hospitality
Margate ,KZN
Summary
Patient Waitress Trainer with 5 years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menu and explaining preparation methods of menu items. Independent individual comfortable working under pressure in fast-paced environment. Friendly Waitress Trainer offering 12 years of hands-on experience in restaurant industry. Communicative and punctual individual polished in training new servers and providing ongoing instruction. Commended for first-rate workmanship abilities and phenomenal customer service skills. Competent Server Trainer offering 5 years of food service experience in Italian and middle east restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions, and finishing dishes for new employee development. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level head waitress position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Shakespeare Alanya
Waitress Trainer
03.2015 - 10.2023
Job overview
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Streamlined the ordering process using digital tools to enhance accuracy and minimize miscommunications with the kitchen staff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Contributed to a decrease in employee turnover by creating an engaging workplace culture that emphasized growth opportunities and professional development.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Utilized effective communication techniques to support server learning and comprehension.
- Conducted monthly meetings with servers to review procedures and improve service.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Analyzed and evaluated training effectiveness and program outcomes.
Workforce Durban
Waitress
06.2010 - 03.2011
Job overview
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for 100 restaurant with social relevancy and intentionality.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
SA Marine College Durban Ushaka
Diploma from International Trade And Transportation
02.2008 - 03.2009
Bahcesehir University Istanbul/besiktas
Bridging In Art
09.2015 - 03.2016
Skills
H
Personal grooming
Team motivation
Order Accuracy
Body Language Awareness
Energy and enthusiasm
Efficient Movement
Food safety awareness
Guest Relations Management
Food spoilage prevention
Policy Enforcement
Menu Memorization
Food Quality Standards
New employee mentoring
Food station setup
Sanitation Standards
Service prioritization
Restaurant procedures knowledge
Staff Scheduling
Menu presentation
Staff Monitoring
Allergy awareness
Kitchen staff coordination
Exceptional communication
Kitchen Communication
Job Skill Building
Company policies
Training Method Development
Attention to Detail
Time Management
Adaptability
Team Collaboration
Professional Demeanor
Reliability
High-volume dining
Tableside Servg k
Safe Food Handling
Timeline
Bahcesehir University
Bridging In Art
09.2015 - 03.2016
Waitress Trainer
Shakespeare
03.2015 - 10.2023
Waitress
Workforce
06.2010 - 03.2011
SA Marine College
Diploma from International Trade And Transportation
02.2008 - 03.2009