Hi, I’m
ABONGILE THALETHU MPUMLO
Desktop Support Technician
Delft South
Summary
Desktop Support Technician and software analyst with over 10 years of experience in software asset management and service desk operations. Expertise in monitoring software licensing, managing IT projects, and delivering technical support to diverse stakeholders. Proficient in data analysis, system issue resolution, and enterprise application support. Holds a National Diploma in Information Technology and skilled in Windows, Linux, and Mac OS environments.
Overview
16
years of professional experience
5
Certifications
Work History
City of Cape Town
Desktop Support Technician
07.2025 - Current
Job overview
- Participate in device readiness assessments and environment testing
- Assist with user scheduling and deployment logistics
- Ensure all tools, software, and storage media are ready and functional
- Perform secure backup of user data using encrypted portable drives
- Install and configure Windows 11 on allocated user devices
- Restore user files and settings post-installation
- Conduct post-upgrade checks for functionality (e.g., applications, printers, network access)
- Address and resolve common technical issues; escalate complex issues to senior support
- Obtain user confirmation and sign-off post-installation
- Log deployment activities and user confirmations accurately
- Contribute to quality assurance checks and incident reports
- Support users during the initial transition to Windows 11
- Upgrading users to Windows 11 remotely, using SCCM remote desktop tool
- Assisting users on their follow up queries via SCCM, Teams, e-mails and walk in’s
- Capture lessons learned and assist with project closure documentation
- Contract
Parliament RSA
Desktop Support Technician
07.2024 - 12.2024
Job overview
- Provided first- and second-line support for mobile communication systems.
- Created and deployed images for mobile devices to enhance functionality.
- Maintained hardware and software for Members of Parliament, ensuring high-quality service.
- Handled email inquiries, providing timely resolutions for stakeholders.
- Resolved end user issues promptly while escalating unresolved problems appropriately.
- Configured and maintained all software applications to optimize performance.
- Monitored device allocations, reassigning misallocated equipment as necessary.
- Coordinated with third-party vendors to ensure efficient order fulfillment and issue resolution.
- Installing Office 365 on all new members tools of trade
- Install Windows 11 on new members’ devices and upgrade existing users from Windows 10 to Windows 11
- Ensure secure data backup and proper Windows configuration using a bootable USB
- Reinstall all necessary applications for a smooth user experience
- Train users to ensure they understand and efficiently use the new operating system
- Contract
Sonokela Construction
Administrative Clerk
11.2022 - 11.2023
Job overview
- Handled calls, scheduled meetings, and maintained records
- Managed office supplies and liaised with vendors
- Maintained accurate documentation and supported office admin tasks
Blue Turtle
Software Analyst
10.2019 - 07.2022
Job overview
- Monitored software maintenance schedules and license renewals, ensuring compliance and identifying cost-saving opportunities through periodic audits.
- Managed and evaluated software asset management tools (e.g., Flexera) to track and optimize software usage, avoid over- or under-licensing, and ensure compliance with entitlements.
- Generated and analyzed software compliance and usage reports, communicating insights on liabilities, costs, and optimization.
- Collaborated with internal teams and external vendors to align licensing strategies and software deployments with business needs.
- Processed license purchases, reclaimed unused licenses, and proactively notified procurement about upcoming renewals.
- Implemented strategies to reduce penalties and avoid unnecessary license purchases, supporting budget efficiency and compliance.
- Used Flexera to manage the company's hardware and software inventory, track idle/retired devices, and oversee assets for resigned or retired staff.
WITS RHI
Linkage Officer
05.2019 - 10.2019
Job overview
- Linked HIV-positive patients to care programs
- Captured and followed up on patient data
- Referred patients for counselling and arranged awareness events
Walter Sisulu University
Desktop Support Technician
08.2009 - 06.2016
Job overview
- Provided first-line technical support to staff and students, including logging and escalating support tickets.
- Worked as a service desk representative to log and assign tickets through Footprints ticketing system
- Handled LAN/WAN, internet technologies, and intranet systems
- Performed software installations, updates, and configurations across staff PCs and student labs.
- Maintained and upgraded hardware and peripherals (PCs, laptops, printers, IP phones, etc.).
- Installed and troubleshot network cables and faulty connections.
- Supported data security with antivirus tools (Trend, Avira, AVG, Norton).
- Offered orientation and training on hardware/software use.
- Assisted in managing student card systems and lab resources.
- Configured Novell (Client and GroupWise) systems.
- Collaborated with external vendors for support and telephone system issues.
- Provided technical support for lab technicians and helped offboard departing staff
- Logged and assigned support requests using a ticketing system (FootPrints), ensuring efficient resolution by routing issues to appropriate technicians.
Education
Walter Sisulu UniversityEast London
National Diploma from Information Technology
01.2007
Nyanga High SchoolEastern Cape
Matric
11-2002
Skills
Software analysis and asset management
undefinedCertification
A+ Certification (in progress, Oct 2025)
References
Emmanuel, Kekana, Accounts Manager, Ekekana@blueturtle.co.za, 0812689244
Adri Labuschagne, ICT Customer Services Manager; alabuschagne@parliament.gov.za, 0790647331
Justin Dearham,Senior Technician & Project Manager; Justin.Dearham@capetown.gov.za, 083 843 1838
Langa Manitshana, ICT Supervisor, Lmanitshana@wsu.ac.za, 083 667 5932
Timeline
Desktop Support Technician
City of Cape Town
07.2025 - Current
Desktop Support Technician
Parliament RSA
07.2024 - 12.2024
Administrative Clerk
Sonokela Construction
11.2022 - 11.2023
Software Analyst
Blue Turtle
10.2019 - 07.2022
Linkage Officer
WITS RHI
05.2019 - 10.2019
Desktop Support Technician
Walter Sisulu University
08.2009 - 06.2016
Walter Sisulu University
National Diploma from Information Technology
Nyanga High School
Matric
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