- Finance Fees Department: Non-Medical Aid:
DUTIES:
- Correspondence: Dealing with Patient queries (Telephonically and Personally)
- Reassessing Patient Accounts according to income (UPFS)
- Adjustments and Tariff adjustments
- Suspensions (Suspending accounts)
- Printing and Posting of invoices to debtors
- Completing of Attendance forms and attaching them to applicable accounts
- Listing certain accounts for write-off / notifying various debt collectors
- Requesting of folders via Clinicom system for accounts queries
- Assist with finance allocation of hospital monies
- Create payment arrangements on Accounts Receivables system
- Raising invoices as per hospital fees policies
- S-HOLD on AR
- Checking and correcting of invoices as per UPFS and Billing requirement
- Drawing up Spreadsheets for submission to SANDF / Defense Force for payments
- Working directly with Admissions when needing information on Patients
- understanding of RAF (Road Accident Fund), MVA (Motor Vehicle Accidents), IOD (Injury on Duty), Estate late accounts
- Capturing BAS (Basic Accounting System) receipts, reconciling money banked daily
- Pairing off deposit slips with BAS receipt batches and filling of it
- Checking payments that were done via electronic transfers by debtors after which their invoices need to be credited on Billing system
- Reconciling payments with outstanding invoices which must be credited by creating payment batches on billing system
Credit balances: Medical Aid Accounts Processing
- Investigate and clearing of credit balances on ACCOUNT RECIEVABLE SYSTEMS (AR) as per finance instruction G24/2007
- Communicate with different medical aid scheme vai email and telephonically for payment reversal.
- Create rate changes and adjustments batches on billing system when required so
- Clear all RAF credit balances and submit to head office
- Medical Aid Section: Resolve all disputes on outstanding accounts with patients/debtors timely.
- Draw monthly schedule for account raised and prepare refund requisition.
- Check and correct invoices for submission to medical aids, capturing remittance and reconcile all claims.
- Check EDI rejected claims report and do corrections for submission to medical aids, go through age analysis daily.
- Follow-up all outstanding accounts on medical aid schemes and patients after rate changes done.
- Monitor and reconcile monthly medical aid statements for prompt payments
- Liaise with medical aid regarding short-payments and unsettled accounts
- Resubmit or paper claims to medical aids to prevent stale claims.
- Contact Case Management regarding updates and authorization of length of stay on accounts and submit with motivation letter.
- Obtaining Authorization numbers from Medical Aids
- Knowledge of Hospital Tariff Codes
- Loading and Look-up of ICD 10 Diagnosis Codes
C15 MEDICAL EMERGENCY AND C14 TRUAMA UNIT RECEPTION:
- Draw monthly schedule for account raised
- Knowledge of Hospital Tariff Codes
- Loading and Look-up of ICD 10 Diagnosis Codes
- Create new folders for walk in emergency patients
- Working with EMS ambulance transport movements of patients
- Admit and discharge patients vai clinicom, patient disposals.
- Appropriate knowledge of HECTIS
- Report MVA TO AFACT hotline
- Clear JAC system files pharmacy system by attending to all non-attended visits on clinicom
- Check in patient folder if medication was dispensed
- Engaging with doctors and nursing staff
- Request folder on clinicom
- Casenote tracking
- Attend meetings and in-service training as scheduled
- Ensuring a safe environment in all areas of unit through staying up to date with safety standards and protocols
- Knowledge of emergency plans and actions
- Elimination of medico legal risks through correct identification and filing of patient’s documentation
- Maintenance of positive appearance and behavior, within and outside hospital relation
- Friendly and helpful client service
- Live up to Quality principles
- Professional secrecy and discretion during contact with customers and colleagues
- Ensuring of effective communication between customers and colleagues
- Cashier functions, create payment transaction, responsible for safe, handover cash.