Administrative Assistant
City of Cape Town (EPWP)
- Captured and updated EPWP records accurately in administrative systems.
- Sorted, filed, and retrieved documents to maintain organized office records.
- Responded to queries and directed stakeholders to appropriate municipal support channels.
- Prepared correspondence, reports, and routine office documentation with attention to detail.
- Scheduled meetings, appointments, and follow-ups to support daily workflow.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.