ABONGILE FEMELE
Summary
Dedicated and results-driven customer service professional with 4 years of experience as a Cashier and Service Advisor. Proven track record of delivering exceptional customer experiences, resolving issues, and driving customer loyalty. Skilled in POS operations, cash handling, and conflict resolution. Strong communication and interpersonal skills, with a passion for building strong customer relationships.
Dedicated to delivering exceptional performance and making a difference through hard work, continuous learning, and teamwork.
Overview
5
5
years of professional experience
Work History
Service Advisor
Clicks Group Retail
11.2024 - Current
- - Promoted to Service Advisor position in November 2024
- - Managing point-of-sale operations, ensuring efficiency and timeliness
- - Supervising stock and cash handling, minimizing shrinkage and maintaining high standards of housekeeping and administration
- - Training and directing shop assistants/cashiers, promoting service excellence and competence
- - Ensuring adequate staffing, adhering to schedules, company policies, and labor legislation
- - Resolving customer queries efficiently, following company policies
- - Promoting Clicks Clubcard, driving participation and achieving targets
Shop Assistant Cashier
Clicks Group Retail
11.2020 - 11.2024
- - Delivered exceptional customer service, driving satisfaction and loyalty
- - Managed product merchandising, shelf filling, and inventory control
- - Conducted perpetual counts and stock takes, ensuring accuracy
- - Ensured accurate pricing and scanning of goods
- - Promoted cross-selling and introduced new products to customers
- - Processed credit and cash transactions efficiently using POS systems
Education
Certificate - Travel and Tourism
Denver Technical College
06.2020
National Senior Certificate - undefined
Jafta Mahlangu Secondary School
12.2017
Skills
- Customer Service: Exceptional skills in providing friendly and effective service, ensuring customer satisfaction at all times
- Point of Sale (POS) Systems: Experience in using POS systems for transactions, returns, and inventory management
- Computer Skills: Proficient in MS Word, PowerPoint, Outlook, and Excel
- Communication: Good management of correspondence and self-confident leadership skills
- Product Knowledge: Thorough understanding of the products offered, enabling informed recommendations to customers
- Conflict Resolution: Skilled in resolving conflicts with customers amicably, ensuring a positive shopping experience
- Negotiation: Ability to negotiate service agreements and prices to satisfy both the customer and dealership requirements
- Motivation and Responsibility: High level of motivation, commitment, and sense of responsibility
- Team Collaboration: Ability to work closely with other staff to ensure effective communication and service delivery
LANGUAGES
IsiXhosa
Bilingual or Proficient (C2)
IsiZulu
Advanced (C1)
English
Advanced (C1)
References
Karabo, Assistant manager, 071 934 3751, Clicks Group Retail
Siseko Botya,0727940959
Thuli Mnguni,0799749351
Timeline
Service Advisor
Clicks Group Retail
11.2024 - Current
Shop Assistant Cashier
Clicks Group Retail
11.2020 - 11.2024
Certificate - Travel and Tourism
Denver Technical College
National Senior Certificate - undefined
Jafta Mahlangu Secondary School
Similar Profiles
Onodwa Abigail MtwaziOnodwa Abigail Mtwazi
Pharmacist Assistant at Clicks Retail PharmacyPharmacist Assistant at Clicks Retail Pharmacy
Zanele Sarah MahlanguZanele Sarah Mahlangu
Cashier at Clicks RetailCashier at Clicks Retail
Sonwabise GxabuzaSonwabise Gxabuza
Shop Assistant Cashier/ Sales Consultant at Clicks Group LimitedShop Assistant Cashier/ Sales Consultant at Clicks Group Limited
Aidan RogersAidan Rogers
Service Advisor at Bmw Of SouthamptonService Advisor at Bmw Of Southampton
Felipe Luevano DiazFelipe Luevano Diaz
Service Advisor at Phil Long Hyundai Of Motor CityService Advisor at Phil Long Hyundai Of Motor City