Abigale Harold
Sales Supervisor
Johannesburg
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
21
21
years of professional experience
2
2
Languages
5
5
Certificates
Work History
Eduloan Supervisor / Switchboard supervisor inbound
Innovation Group In-Touch
07.2015
Roadside Supervisor
Innovation Group In-Touch
07.2014
Sales Supervisor
Innovation Group In-Touch Outbound Sales
03.2014
Outbound Sales Supervisor
Innovation Group In-Touch
09.2018 - Current
Claims and Complaints Supervisor
ETC Electronic Tolling Collection
01.2011 - Current
Administration Clerk
First National Bank
12.2000 - 7 2001
Telephone banking and Magtapes Team Leader
Nedbank
11.2009 - 10.2010
Vehicle and Asset Finance Team Leader
Nedbank
09.2008 - 04.2009
FICA Team Leader
Nedbank
07.2007 - 09.2008
Internet Sales Team Leader
Nedbank
10.2006 - 07.2007
Call Center Team Leader/ Supervisor
Nedbank
02.2006 - 10.2006
Call Centre agent / Home loans specialist / Internet banking consultant/Sales Agent / data capturer / Outbound call agent
Nedbank
06.2005 - 02.2006
- Got Promoted to Team Leader
Personal Assistant / Call center agent / admin Clerk
Pace Property group
01.2005 - 05.2005
Estate late Clerk
First National Bank
07.2004 - 12.2004
Call Centre Agent
Standard Bank
03.2003 - 06.2004
Education
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Staff Discipline
Employee Motivation
Training and mentoring
Staff Development
Priority management
Processes and procedures
Teamwork and Collaboration
Time Management
Problem-Solving
Self Motivation
Analytical Skills
Interpersonal Communication
Professionalism
Placeofbirth
Johannesburg
Health
Excellent
Maritalstatus
Married
Race
Colored
Socialcoordinator
2018, 2019, Communications Co-ordinator, Co-ordinating social functions for our department, Co-ordinating recognition ceremonies for our department, Co-ordinating onboarding of new staff, Sending out communications for the department
Personal Information
- Date of Birth: 09/19/81
- Nationality: South African
References
- Johan Pedro, Nedbank, 011-667-0202
- Desere Chetty, ETC, 011-083-2000, 084-699-1536
- Thato Mokoena, Innovation-group, 071-859-9830
- Thandi Mudau, Innovation group, 073 898 2055
Volunteer Experience
- Woman Empowerment program
- Self-Awareness course
- Small Business Management short course
- Youth Service course
- Women Development program
- Facilitator at a Christian camp
Certification
Class of business commercial lines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved amazing results by completing high performance coaching with accuracy and efficiency.
- Supervised team of between 17 to 13 staff members.
- Collaborated with team of 14 in the development of call center sales numbers increasing month on month
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programsWork from home option401k matchQuote
Treat people how you would like to be treated.
Timeline
Leadership skills
07-2023
Assertiveness
07-2023
NQF4 short term insurance
04-2023
Class of business commercial lines
11-2022
Class of business personal lines
11-2022
Outbound Sales Supervisor
Innovation Group In-Touch
09.2018 - Current
Eduloan Supervisor / Switchboard supervisor inbound
Innovation Group In-Touch
07.2015
Roadside Supervisor
Innovation Group In-Touch
07.2014
Sales Supervisor
Innovation Group In-Touch Outbound Sales
03.2014
Claims and Complaints Supervisor
ETC Electronic Tolling Collection
01.2011 - Current
Telephone banking and Magtapes Team Leader
Nedbank
11.2009 - 10.2010
Vehicle and Asset Finance Team Leader
Nedbank
09.2008 - 04.2009
FICA Team Leader
Nedbank
07.2007 - 09.2008
Internet Sales Team Leader
Nedbank
10.2006 - 07.2007
Call Center Team Leader/ Supervisor
Nedbank
02.2006 - 10.2006
Call Centre agent / Home loans specialist / Internet banking consultant/Sales Agent / data capturer / Outbound call agent
Nedbank
06.2005 - 02.2006
Personal Assistant / Call center agent / admin Clerk
Pace Property group
01.2005 - 05.2005
Estate late Clerk
First National Bank
07.2004 - 12.2004
Call Centre Agent
Standard Bank
03.2003 - 06.2004
Administration Clerk
First National Bank
12.2000 - 7 2001