Abigail Ntshetsana Khumalo
Rustenburg
Summary
Applies banking procedures to process client requests accurately, support compliance requirements, and maintain controlled front office records. Handles customer complaints, enquiry resolution, and regulatory checks with a clear focus on quality and accountability. Brings analytical thinking, office administration, and customer service excellence to every interaction.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Sales Support Front Office Consultant.
Absa Bank
Rustenburg
11.2019 - Current
- Determined customer needs through client interactions and ensured precise processing of requests.
- Resolved customer enquiries at first point of contact using Client Information File (CIF) system information.
- Assisted walk-in clients with all non-advice and sales-related enquiries and requests from start to finish.
- Identified potential clients for bankers through targeted outreach and networking.
- Direct client complaints by escalating them to the appropriate responsible parties.
- Assisted in various roles including Branch Administrator, Switchboard operator, and Sales Support Consultant based on operational needs.
- Evaluated and organised maintenance schedules for all front office equipment to ensure optimal functionality. Coordinate calling file according to the laid down policy and procedure.
- Ordered stationery through the SAP system and ensured controlled distribution.
Customer Service Clerk/ Assistant Host and Specialist Manager.
Absa Bank
Rustenburg
06.2011 - 11.2019
- Resolved customer enquiries at first point of contact to enhance customer satisfaction.
- Utilize the pin pad system at the counter to assist customers.
- Adhere to bank policies and procedures when processing client request. Amt and credit card custodian.
- Adhered to legislation and regulatory requirements, including FICA, NCA, and money laundering, to ensure compliance.
- Drawing daily listings and actioning them. Conducted FICA verification for individuals and club accounts to ensure compliance with regulations. for individuals and club accounts. Forwarding leads to the generic consultants.
- Managed cheque book library by organising and tracking inventory for efficient access and logging CCP cases on the system.
Bank Teller
Absa Bank
Rustenburg
01.2006 - 01.2011
- Balancing and controlling cash float.
- Adhering to audit requirements.
- Rending fast and accurate service to clients. Enchasing of traveller's cheques and forex notes. Managing career and professional development
Treasury Clerk
Absa Bank
Rustenburg
03.2005 - 01.2006
- Ensured reconciliation of treasury, foreign notes, and all cash instruments.
- Processed GL accounts and compiled daily listings.
- Balanced daily tasks to optimise workflow efficiency.
Education
NQF 6 National certificate - Financial Markets & Instruments
NOVIA ONE
01-2025
NQF5 – National higher certificate - Banking Services
MILPARK EDUCATION
01-2023
National Senior Certificate -
Manape High School
Tsitsing, Rustenburg01-1995
Skills
- Sales support
- Front office coordination
- Customer service excellence
- Client relationship management
- Regulatory compliance
- Basic accounting
- Microsoft Office proficiency
- Office administration
- Analytical and problem-solving
- Time management
- Collaboration and teamwork
Languages
English
Proficient
C2
Afrikaans
Advanced
C1
Tshwana
Proficient
C2
Referees:
- Lizelle, Janse Van Rensburg, Private Wealth Banker (Absa Bank), 071 493 3603
- Cynthia, Vilakazi, Area Segment Manager Private Wealth Banking, 072 764 0175
- Magda, Jackson, Private Wealth Banker (Absa Bank), +27(0)14 590 1000
Timeline
Sales Support Front Office Consultant.
Absa Bank
11.2019 - Current
Customer Service Clerk/ Assistant Host and Specialist Manager.
Absa Bank
06.2011 - 11.2019
Bank Teller
Absa Bank
01.2006 - 01.2011
Treasury Clerk
Absa Bank
03.2005 - 01.2006
NQF 6 National certificate - Financial Markets & Instruments
NOVIA ONE
NQF5 – National higher certificate - Banking Services
MILPARK EDUCATION
National Senior Certificate -
Manape High School