License management
Abigail Van Der Schyff
Service Co-Ordinator
Cape Town,WC
Summary
Enthusiastic Service Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Asset Lifecycle management and training in Microsoft applications. Motivated to learn, grow and excel within any team. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Asset Lifecycle Service Coordinator
Nexio
Century City, Cape Town
04.2014 - Current
- Upheld client satisfaction by designing accurate and detailed reports daily and monthly
- Maintained effective customer service by responding to service requests logged via Remedy.
- Developed productive working relationships with Vodacom and Vodafone employees
- Documented and distributed up-to-date IT asset reports.
- Assist and verify physical store inventory with technicians in each building across the country.
- Assist with implementation of asset management tools and processes.
- Providing peron record data from IDV to improve reporting audits.
- Performed inventory control of IT equipment, focused on hardware and software tracking and performed associated administrative support.
- Maintained and reconciled databases containing information on licenses, purchases and warranties for the organization's hardware and software.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Driving data quality in the Remedy CMDB
- Monitoring movement of IT equipment
Asset Lifecycle Administrative Assistant
Storage Technologies
Bellville, Cape Town
06.2012 - 03.2014
- Executed record filing system to improve document organization and management.
- Resolved concerns with Office IT equipment for Vodacom employees
- Managing the IT Config workgroup for calls logged through 082191
- Assisted in documenting and tracking routine aspects of hardware and software development and modification.
- Offered basic clerical support to configuration management operations.
- Investigated and corrected employees IT Asset registers.
Administrative Assistant
Elliot and Small
Parow, Cape Town
01.2011 - 04.2011
- Restocked supplies to maintain adequate stock levels.
- Data capturing of stock bought
- Filing records per Financial year
- Provide admin assistance to administrative clerks
Education
High School Diploma -
Elsies River High
Elsies RiverSkills
Proficiency in Office programs
Planning and Coordination
Organization and Time Management
Good Telephone Etiquette
Excellent Communication
Flexible and Adaptable
Critical Thinking
Multitasking Abilities
Written Communication
Power BI
Remedy CMDB
Spider Asset Database
Accomplishments
- Microsoft Excel: Pivot Tables, Charts, Sparklines, functions, formulas through Udemy
- RPA starter certificate
Software
Additional Information
Eugene van der Schyff (Manager)
Elliot and Small
078 190 0694
Cindy Fisher
Storage Technologies (Configuration Specialist)
076 853 5755
Sean Lewis (Asset Lifecycle Manager)
Vodacom
0659993210
Timeline
Asset Lifecycle Service Coordinator
Nexio
04.2014 - Current
Asset Lifecycle Administrative Assistant
Storage Technologies
06.2012 - 03.2014
Administrative Assistant
Elliot and Small
01.2011 - 04.2011
High School Diploma -
Elsies River High