Abigail Sechiel
Snr Client Retention Administrator
Boksburg
Summary
Client Retention Administrator bringing demonstrated safety management and performance optimization skills gained during experience in Service Planner settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Service Planner
Rentokil Initial
02.2018
- Planning of work on PDA's, Leasing with clients by solving their problems, Working hand in hand with service teams, Loading of Treatment reports on tracker, Capturing of manual treatment reports, Ensuring at all the client's needs are adhered to at all times, Ensuring that monthly SOS is up to date, and that all clients get serviced on time, Leasing with teams regarding outstanding work and customer service, Assisting Installer with customer information, and booking for the installation to take place, Assisting Customers with Orders and arranging for delivery of goods, Grooming interns, teaching them how things are done etc.
Retention Administrator
Rentokil-Initial
01.2020 - Current
- Manage budgets, logistics and events or meetings, Provide excellent customer services and ensure customer satisfaction, Managing master losses and making sure that balances on a weekly basis, Processing of contracts that has been resigned by the retention team, Termination of contracts of clients once termination has been finalised, Flagging of clients that are at risk of terminating a contract, Paying commission to the retention team if they meet commission policy requirements, Loading of credits and re-invoicing of invoiceses, Checking of clients account balance before processing of new contracts, Providing clients contracts to the retention team upon request, provide installation instruction to the service department if there are any changes in contracts, Arranging removals of units from clients premises if contract is terminated, Updating retention team portfolio monthly, Processing of incentives for the retention team
Branch Administrator
Bidvest Steiner Hygiene
05.2015 - 12.2017
- Capturing of new contract and Installation handovers, Processing of invoices, Receiving of contracts from AC's and capturing them, Capturing of Store return vouchers, Store issuing vouchers, Capturing of Routine tickets, Pest pick list tickets etc., Stocktaking each month, Liaising with clients, Office filing, Solving of client queries, Ordering of office stationery, Capturing of Staff leave forms, Invoicing and processing of inter branches, Maintaining of contact register, Calculating of AC's commission, Loading new contracts, upgrades, resigns, withdrawals and suspended contracts
Managers Assistant
BruNational Manufacturing
02.2010 - 05.2016
- Creating work orders, Capturing work orders, Telecommunication / Inbound & Outbound, Office filing, Taking Messages, Customer Liaison by solving queries, Invoicing clients for services offered, Receiving of raw materials, Capturing of raw materials, Stocktaking, Bits and Bites
Administrator / Receptionist
Flexi Rent
06.2009 - 02.2010
- Operate switchboard, Working on Microsoft Office, Internet fundamentals, Sending, receiving and distribution of faxes, Liaising with clients by solving queries, Expenses claims-downloading invoices, Receipt and distribution of mail, Administrative assistance in respect of: Courier Services, Scanning of files, Monitoring the services provided by cleaning services, Binding of books / documents, Scheduling meetings, Booking of boardroom, Arranging flights and accommodation, car hire etc., Ordering of office beverages and stationary, Handling of petty cash
Creditor's Clerk / 6 Month Temp Assignment
South African Airways(SAA)
12.2008 - 05.2009
- Collection of invoices, Capturing of invoices, Process invoices, Filing invoices
Education
Matric / Grade 12 -
Oosrand Secondary School
Accounting
Rosebank College
Benoni, South Africa 04.2001 -
Certificate - Technical Support Fundamentals
Cousera
USA 04.2001 -
Skills
Staff Training and Development
Goal Setting and Achievement
Operational Efficiency
Incident Management
Service Delivery Optimization
Logistics Management
Scheduling and Coordination
Work Order Management
Team Collaboration
Schedule Preparation
Report Preparation
Assignment Delegation
I D No
9010 1401 2208 6
Computer Packages - Packages
- Microsoft Office
- Ms Word
- Ms Outlook
- Ms Excel
- Citrix
- Icabs
Personal Information
- Date of Birth: 10/14/90
- Gender: Female
- Driving License: Code 8
References
- Mr L Van Ross, Oosrand Secondary School, 011 910 2261
- Rosebank College Benoni, 011 845 4206
- Sebastian Smith, S.A.A, 072 132 3162
- Ms. V Beans, Flexi Rent, 060 373 4142
- Mrs Meryl Lewis, BruNational Manufacturing, 082 934 9884
- Louise Young, Bidvest Steiner, 011 923 9548
- Diane Luck, Rentokil Initial, 010 248 1300
Timeline
Retention Administrator
Rentokil-Initial
01.2020 - Current
Service Planner
Rentokil Initial
02.2018
Branch Administrator
Bidvest Steiner Hygiene
05.2015 - 12.2017
Managers Assistant
BruNational Manufacturing
02.2010 - 05.2016
Administrator / Receptionist
Flexi Rent
06.2009 - 02.2010
Creditor's Clerk / 6 Month Temp Assignment
South African Airways(SAA)
12.2008 - 05.2009
Accounting
Rosebank College
04.2001 -
Certificate - Technical Support Fundamentals
Cousera
04.2001 -
Matric / Grade 12 -
Oosrand Secondary School