Abigail Samaai - Hendricks
Emergency Communicator
Bishop Lavis
Summary
Vast experience in data administration, record keeping, Monitoring, receiving. Weekly/monthly reports, email management, data capturing of relevant email information, filing, archive storage, assist team members and maintain database. Management Project/Event management, customer services/ call centre experience, Provide administrative/financial support, Track project progress, Check progress files for relevant compliance. Assist/provide training of junior team members. Experience in SAP/ CRM, vehicle movement, creating units, e-HR systems, E-recruitment, IPM.Known for fostering collaboration and effectively adapting to changing needs, ensuring seamless execution of communication plans. Reliable team player with strategic mindset and focus on achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Language
Work History
Emergency communicator, Dispatcher
COCT Safety and Security: Fire and Rescue Service
07.2020 - Current
- Creating and updating incident report information on specialised emergency response applications. Contributing to the standardization and updating of reports and procedures. In order to ensure that the community, service providers and stakeholders have sustained world class access to effective, accurate and efficient emergency communication services.
- Applies specialized knowledge when receiving evaluating, capturing and disseminating non-routine emergency and general service.
- Initiate and participate in internal and external communication processes in order to ensure information, advice or opinion on relevant matter
- Ensuring that members of public are assisted with all queries emergencies as well as non-emergencies.
- Gathering relevant information to establish the nature of the communication or incident. Evaluating incident information through questioning, to determine priority or response
- Logging service requests
- Working as part of a team
- Assisting operation staff at station level with creating and updating units for dispatch
- Continuously updating and effective correspondence with media liaison officer
- Corresponding with other services pertaining the specific service request
- Gathering and maintaining information and completing the vehicle roster
- Participate in on going staff development and training to ensure the operational status and standard of the centre is maintained
Back Office Administrator
WNS Global Services
10.2017 - 06.2020
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Prepared comprehensive reports on various metrics for upper management''s review on a monthly basis.
- Contributed to a positive work environment with exceptional customer service skills when interacting with both internal teams and external clients.
- Assisted in achieving company goals by providing comprehensive support to management and team members.
- Optimized workspace layout, resulting in increased productivity among team members.
Senior Associate, Customer Service Agent
Capita SA
10.2015 - 04.2017
- Resolve customer complaint via phone and email.
- Use telephones to reach out to the customers and verify the account.
- Greet customer warmly and ascertain problem or reason for calling
- Assist the customer with placement of orders and refunds
- Take payment information, change customer account information such as address and phone numbers
- Work with customer manager to ensure proper customer services is being delivered
Administrator/Sales Assistant
Game Stores
02.2015 - 11.2015
- Filing and Administration
- Assisting walk in customers with queries/returns.
- Signing customers up to new contracts they desire
- Meet deadlines and targets that are set out on a monthly basis
- Exceptional ability to multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers.
- Making sure all filing is in order at the end of every shift.
- I am responsible and enjoy a challenge and work great under pressure
Administrator/Receptionist
ZetaWeb Institute
07.2014 - 02.2015
- Filing and Administration
- Answering call and assisting customers/students
- Taking Meeting Minutes
- Keeping Track of owners’ diary
- Meet deadlines and targets that are set out on a monthly basis
- Exceptional ability to multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers.
- I am responsible and enjoy a challenge and work great under pressure
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Education
Gr. 12 - English 1st Language, Afrikaans 1st Additional Language, Life Orientation, Mathematical Literacy, Accounting, Life Sciences, Business Studies
Oval North High
01.2013
Skills
Verbal communication
Cross-cultural communication
Persuasion techniques
Nonverbal communication
Internal communications
Crisis management
Time management
Excellent communication
Customer service
Time management abilities
Team management
Written communication
Data entry
References
- Nazlie, Martin, 021 376 9700
- Mogamat, Noordien, 021 402 0200
- Tamzin, Jansen, 021 819 6171, 0718724420
- Karen, Ohlson, Mrs, 0215901900, 0823034978
Timeline
Emergency communicator, Dispatcher
COCT Safety and Security: Fire and Rescue Service
07.2020 - Current
Back Office Administrator
WNS Global Services
10.2017 - 06.2020
Senior Associate, Customer Service Agent
Capita SA
10.2015 - 04.2017
Administrator/Sales Assistant
Game Stores
02.2015 - 11.2015
Administrator/Receptionist
ZetaWeb Institute
07.2014 - 02.2015
Gr. 12 - English 1st Language, Afrikaans 1st Additional Language, Life Orientation, Mathematical Literacy, Accounting, Life Sciences, Business Studies
Oval North High
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