Abigail Moyo
Bulawayo
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Results-driven housekeeper excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly.
Overview
4
4
years of professional experience
Work History
Housekeeper
Elephant Hills Hotel
11.2017 - 12.2021
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Handled requests for extra linens, toiletries and other supplies.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Returned emptied garbage receptacles to proper locations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated electronic backpack vacuums and floor sweepers.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
Education
Zimsec Ordinary Level
Usher High School
Bulawayo Zimbabwe Skills
- Waste disposal
- Hospitality background
- Bathroom cleaning
- Sweeping and Mopping
- Deep Cleaning Protocol
- Housekeeping
- Floor Vacuuming
- Mopping and sweeping
- Carpet cleaning
- Chemical Handling
- Vacuuming
- Upholstery Cleaning
- Cleaning and organizing abilities
- Floor Cleaning, Polishing, and Waxing
- Guest Request Response
- Window Washing
Timeline
Housekeeper
Elephant Hills Hotel
11.2017 - 12.2021
Zimsec Ordinary Level
Usher High School
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