Abigail Mmaphuti Makgongana
Atteridgeville Ext 4
Summary
Personal Profile Name and Surname : Abigail Mmaphuti Makgongana Nationality : South African Drivers License : Code 8(B) Criminal Record : None Health : Good Gender : Female
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Makro Centurion
07.2025 - 10.2025
- Working at front end responsible for receiving payment and issuing invoice and receipts and ensuring the safe handling of cash.
- Being aware of promotions and communicate them with customers to positively affects sales
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Assisted customers with product inquiries and provided exceptional service support.
- Managed cash register operations, including handling cash and card payments.
- Collaborated with team members to ensure smooth store operations during peak hours.
Scholar Transporter
Self-employed
Tshwane
01.2017 - 09.2021
- Transporting primary and high School leaner
- From home to school and back
Debt Collector
Vertex Solutions
Tshwane
09.2016 - 11.2016
- Working with EDCON and PEP Clients
- Keep tracking outstanding debts
- Plan course of action to recover owed money
- Negotiate payoff deadlines and payment plans
- Communicated with clients through calls and emails to discuss outstanding balances.
- Investigated disputes and worked with clients to clarify debt details.
Cleaner
Tsogo Sun
Tshwane
06.2015 - 09.2015
- Clean and tidy up hotel rooms, hallway, elevators, lobbies, common areas, fitness and restaurants
- Dust and polish various surfaces and furniture
- Vacuum, sweep, mop floors and empty trash bins
- Maintained cleanliness and order in guest rooms and public areas.
- Operated cleaning equipment including vacuums and floor scrubbers.
- Restocked supplies such as toiletries and linens efficiently.
- Followed health and safety standards for cleaning procedures diligently.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Sales Agent
Tele Tech
Tshwane
02.2014 - 06.2014
- Working with ABSA and Bridge loans Clients
- Present, promote and sell insurance
- Perform cost-benefit and need to analysis clients
- Contact underwrites and submits forms obtain binder coverage
Cashier
Evergreen
06.2013 - 10.2013
- Stock-taking of fruits and vegetables
- Scan goods and ensure pricing is accurate
- Dealing with cash, credit cards and debit cards
- Managing customers who buys in bulk
Education
N4-N6- Higher Certificate - Human Resource Management
Denver TVET College
Tshwane 01.2008 - 01.2011
National Certificate - Matric
Lotus Gardens Secondary School
Tshwane 12.2003 - 12.2003
Skills
- Communication &Customer service
- Time Management &multitasking
- Computer Literacy
- Data Capturing
- Problem solving&critical thinking
Accomplishments
- TESHEPO 10 000 PROGRAM CERTIFICATE, 03/01/13
- Certificate- Co-Operation development course, University of Pretoria, 11/14/13
- Certificate- Group Dynamics and financial literacy, ABSA, 04/10/14
- Certificate-Financial Accounting Management by PMTYCOON-21 May 2025
References
- Mr JM Mokgonyana, Tech Express Sales Agent, My Mentor, 011-467-0165, 084 485 4166, joem@techexpress.co.za
- Mr IL Mashilo, Lesiba La Dinoko PTY LTD, 065 969 6032, Isaac.mashilo@gmail.com
Personal Information
- Health Status: Good
- Criminal Record: None
- Gender: Female
- Nationality: South African
- Driving License: Code 8(B)
Timeline
Cashier
Makro Centurion
07.2025 - 10.2025
Scholar Transporter
Self-employed
01.2017 - 09.2021
Debt Collector
Vertex Solutions
09.2016 - 11.2016
Cleaner
Tsogo Sun
06.2015 - 09.2015
Sales Agent
Tele Tech
02.2014 - 06.2014
Cashier
Evergreen
06.2013 - 10.2013
N4-N6- Higher Certificate - Human Resource Management
Denver TVET College
01.2008 - 01.2011
National Certificate - Matric
Lotus Gardens Secondary School
12.2003 - 12.2003