Abigail Desrëe Wellen
Administrative Assistant
Bloemfontein
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
27
27
Certifications
2
2
Languages
Work History
Programme delivery Supervision Officer
Mangaung Correctional Centre
09.2013 - Current
- Enhanced offender rehabilitation by implementing evidence-based practices and tailored supervision strategies.
- Provided testimony in court hearings when necessary, presenting accurate case information and contributing to fair legal proceedings.
- Reduced recidivism rates by closely monitoring offenders and addressing their individual needs through targeted interventions.
- Implemented crisis intervention techniques when necessary, deescalating tense situations and prioritizing the safety of all involved parties.
- Assisted in the development of departmental policies and procedures, ensuring alignment with industry best practices and adherence to state and federal regulations.
- Provided strong leadership to enhance team productivity and morale.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Maintained database systems to track and analyze operational data.
Admin Assistant Inmate Information Services (IIS)
Mangaung Correctional Centre
12.2011 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Admin assistant (Education)
Mangaung Correctional Centre
10.2010 - 12.2012
Acting Personal Assistant (to the Director of MCC Correctional Centre)
Mangaung Correctional Centre
01.2011 - 10.2012
- Personal Assistant to Director.
- 1. Keep Directors Dairy up to date.
- 2. Organizing and preparing Management Functions
- 3. Typing of minutes.
- 4. Screening telephone calls, enquiries and requests, and handle the situation when appropriate.
- 5. Dealing with incoming mail, faxes and post. (Try to solve the situation before giving the information to manager)
- 6. Preparing Monthly Management Statistics.
- 7. Arrange travel and accommodation.
Admin assistant (Unit)
Mangaung Correctional Centre
10.2008 - 10.2010
Direct Supervision Officer
Mangaung Correctional Centre
04.2008 - 10.2008
- Direct Supervision Officer.
- 1. Responsible for inmate’s safety.
- 2. Open of closing of their cells
- 3. Giving Food
- 4. Cell searching
- 5. Issuing negative or positive case notes.
- 6. Personal Reviews Officer (Monitor inmates behaviour and inspire them to do well)
- 7. Monitor Sash inmates( Self Suicide and Self Harm)
- 8. Handling Complaints and Request.
- 9. Complete occurrence book. (Update every movement of inmates)
Administrative Assistant (Temp at Human Resource), Administrative Assistant (Unit)
Mangaung Correctional Centre
09.2007 - 04.2008
- Administrative Assistant Temp H.R
- 1. Data capturing (Leave. Toil)
- 2. Recruitment assistant for ITC (Psychological, assessment etc)
- 3. Organise training venue.
- 4. Capturing Training Hours.
- 5. Doing Requisitions
- Administrative Assistant
- 1. Cell allocations are correct at all time.
- 2. Time and Attendance update.
- 3. Captured Leave, toil on Vipertex system.
- 4. Assist Employees with Leave enquiries.
- 5. Compile and update monthly statistics.
- 6. Draw E-Mails handed to Supervisor for further Handling.
- 7. Inmate contacts be confirmed and visits activated on system.
- 8. Typing investigations.
- 9. Typing Memo`s
- 10. Capture Complaints and Request of inmates, send to various departments.
- 11. Inmates mails to be captured on system and send out to family.
- 12. Shift Patterns update
- 13. Place orders for employee clothing, inmate clothing, cleaning material, stationary every month.
- 14. Meal list be updated, must correspond with Custos.
- 15. Remind Management of due dates.
- 16. Capturing meals not taken by inmates.
- 17. Capturing Gratuity
- 18. Financial Responsibilities (Internal Stock Ordering, Administer stock and finances within the budget.)
- 19. Logistical Responsibilities (Monitoring of procurement in the department, maintenance of logistical system within the department)
- 20. Maintain Safety and Security information.
- 21. Prepare documents for meetings
- 22. Record and produce minutes for meetings.
- 23. General Admin duties (Filing etc)
- 24. Sending Letters to Courts, regarding inmate enquiries (Sentence details, Parole enquiries, reduction of sentences, etc.)
- 25. Opening of new files.
- 26. Transferring of inmates to other prisons.
- 27. Handling Complaints and requests
- 28. Audits Warrant files
- 29. Updating Amended Warrants.
- 30. Ad-hoc tasks.
Teller
Simphiwe`s Video Shop
04.2007 - 09.2007
- 1. Start with a financial Float
- 2. Booking movies in and out
- 3. Ordering movies
- 4. Balance the financial float at the end of day.
- 5. Banking the money
Teller, Customer Services Clark
Absa
01.2002 - 01.2006
- Teller
- 1. Open with Float.
- 2. Doing Transfers, Withdrawals (cash or cheques) and Deposits.
- 3. Doing Bulk cash transaction.
- 4. In control of the Treasurer.
- 5. Receiving cash from Fidelity and sent out the cash to Head Office.
- Customer Service Clark (Enquiries)
- 6. Capturing of leave
- 7. Issue out Cheque books.
- 8. Received credit cards and issue to clients.
- 9. Opening of accounts
- 10. Monthly audits for other tellers and customer services Clark.
- 11. Co-ordinator of the Causal Day.
- 12. Keep Managers dairy updated. (Meetings, Functions etc.)
- Achievements
- Employee (Teller) of the month
Education
Grade 12 (Matric) - Afrikaans 1st language HG, English 2nd Language HG, Economics Language HG, Biology SG, Business Economics HG, Accounting SG
Weslaan High School
Bachelor of Arts - Correctional Management
UNISA
Bloemfontein, South Africa 04.2001 -
Certificate - Employee Wellness
UNISA
BLOEMFONTEIN 04.2001 -
Certificate - Human Resources Management
UNISA
BLOEMFONTEIN 04.2001 -
Skills
Coaching and mentoring
Strategic planning
Reporting management
Certification
Institution: Mangaung Correctional Centre
References
- Albert, None, Residential Campus Director, 051 406 5411, IPO Maja Program Delivery Director 051 406 5476
- Essendran, Naidoo, Residential Campus Director, 051 406 5464
Disclaimer
I declare that the information provided above is correct to the best of my knowledge Signature: Date: 2023-08-22
Addendums
- Certified Copy of certified of Competence
- Certified Copy of Matric Certificate
- Certified Copy of Identity Document
Contact Numbers
- Cell: phone: 076 480 4123
- Tel: 051 406 5411
- Fax: 086 568 0612
Timeline
Programme delivery Supervision Officer
Mangaung Correctional Centre
09.2013 - Current
Admin Assistant Inmate Information Services (IIS)
Mangaung Correctional Centre
12.2011 - 08.2013
Acting Personal Assistant (to the Director of MCC Correctional Centre)
Mangaung Correctional Centre
01.2011 - 10.2012
Admin assistant (Education)
Mangaung Correctional Centre
10.2010 - 12.2012
Admin assistant (Unit)
Mangaung Correctional Centre
10.2008 - 10.2010
Direct Supervision Officer
Mangaung Correctional Centre
04.2008 - 10.2008
Administrative Assistant (Temp at Human Resource), Administrative Assistant (Unit)
Mangaung Correctional Centre
09.2007 - 04.2008
Teller
Simphiwe`s Video Shop
04.2007 - 09.2007
Teller, Customer Services Clark
Absa
01.2002 - 01.2006
Bachelor of Arts - Correctional Management
UNISA
04.2001 -
Certificate - Employee Wellness
UNISA
04.2001 -
Certificate - Human Resources Management
UNISA
04.2001 -
Grade 12 (Matric) - Afrikaans 1st language HG, English 2nd Language HG, Economics Language HG, Biology SG, Business Economics HG, Accounting SG
Weslaan High School
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