Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Abigail Chiteta

Lusaka ,Zambia

Summary

A motivated and organized Human Resource Management graduate with knowledge and skills in office administration, record keeping, payroll administration, data processing, communication and Microsoft office. Able to work with Confidential information, maintain accurate records, and support day to day administrative activities. I am a fast learner with good organizational and communication skills, a positive attitude and the ability to work under pressure.

Overview

3
3
Languages
4
4
years of post-secondary education
7
7
years of professional experience

Work History

Waitress

Mr Pias
Kabwe , Zambia
07.2026 - Current
  • Provided excellent customer service to enhance dining experience.
  • Took and processed food and drink orders accurately.
  • Collaborated with kitchen staff to ensure timely meal delivery.

Customer Service Representative

Mr Lazarus Mutandwa
Lusaka , Zambia
06.2021 - 08.2022
  • Resolved customer enquiries and complaints to enhance satisfaction
  • Maintained accurate customer records and ensured confidentiality to build trust
  • Compiled and analyzed daily reports to support decision-making
  • Demonstrated good communication, organization and problem solving skills

Cashier

Mr Mukwembe
Lusaka , Zambia
02.2020 - 12.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and recommendations during shopping.
  • Maintained clean and organized checkout area to enhance customer experience.

Education

Bachelor’s Degree - Human Resources Management

Mulungushi University
Kabwe , Zambia
08.2022 - 06.2026

Arakan Girls Secondary School
Lusaka , Zambia

Skills

  • Communication skills
  • Organization and Time management
  • Team work and Cooperation
  • Problem solving
  • Ability to work under pressure
  • Office Administration
  • Record keeping and Documentation
  • Data processing and Data Entry
  • Microsoft word, Excel, and PowerPoint
  • Report preparation
  • Payroll Administration and Verification
  • Willingness to learn

Languages

English
Proficient (C2)
C2
Bemba
Intermediate (B1)
B1
Nyanja
Advanced (C1)
C1

References

References available upon request.

Timeline

Waitress

Mr Pias
07.2026 - Current

Bachelor’s Degree - Human Resources Management

Mulungushi University
08.2022 - 06.2026

Customer Service Representative

Mr Lazarus Mutandwa
06.2021 - 08.2022

Cashier

Mr Mukwembe
02.2020 - 12.2020

Arakan Girls Secondary School
Abigail Chiteta