Owethu Penelope Mncadi
Student
Pretoria,GP
Summary
Proven track record of enhancing customer satisfaction and fostering team collaboration at Mozambik Restaurant. Demonstrates exceptional problem-solving and computer skills, ensuring efficient operations and positive dining experiences. Known for dependability and a friendly, positive attitude, consistently delivering results beyond expectations. Proactive and goal-oriented individual with good time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
Work History
Voluntary - Kids Ministry Assistance
Eastside Community Church
06.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisting with Sunday school preparation.
- Directing and communicating the kids on crafts
Waitress Trainee
Mozambik Restaurant
06.2022 - 06.2022
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Abbotts College
Pretoria 04.2001 -
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
Time Management
Flexible and Adaptable
Dependable and Responsible
Verbal Communication
Excellent Communication
Languages
English
Bilingual or Proficient (C2)
zulu
Bilingual or Proficient (C2)
Interests
General Learning
Arts and Craft
Timeline
Voluntary - Kids Ministry Assistance
Eastside Community Church
06.2022 - 06.2023
Waitress Trainee
Mozambik Restaurant
06.2022 - 06.2022
High School Diploma -
Abbotts College
04.2001 -
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