Summary
Work History
Education
Certification
Timeline
References
Education
Languages
Generic
Abel Mutombo-Kalala

Abel Mutombo-Kalala

Customer Sale Service Representative
114 Alexander Street, Parow

Summary

Energetic Customer Service Consultant with strong focus on client satisfaction and resolution. Skilled in communication and problem-solving, consistently delivering positive outcomes. Proven track record of fostering strong client relationships and enhancing service processes. Ready to bring expertise and enthusiasm to drive customer engagement and loyalty.

Work History

Customer Sales and Service Representative

Mindpearl
09.2025 - Current
  • Processed orders, service requests and applied information to customers.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
  • Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
  • Completed call documentation while speaking with customers.

Customer Service Consultant

Lufthansa Intouch
11.2022 - 07.2025
  • Handled complex customer issues, applying problem-solving skills to achieve satisfactory outcomes.
  • Kept detailed records of customer interactions for future reference.
  • Addressed customer service enquires quickly and accurately.
  • Actively participated in team meetings, providing input on how to enhance customer service strategies.
  • Assisted customers with product-related questions, feedback and complaints.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Built rapport with customers through courteous and professional communications.
  • Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
  • Upheld high standards of professionalism and confidentiality in all customer interactions.

IT Support Technician

Vespali System Solutions
03.2011 - 11.2022
  • Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
  • Helped customers set up new systems, applications and software.
  • Updated software for new functionality and improved security.
  • Installed new hardware and software to meet system specifications and user needs.
  • Resolved connectivity issues, including Wi-Fi and LAN problems, to sustain uninterrupted network access.
  • Installed and set up applications for clients, including anti-virus software and Microsoft office.
  • Organised and maintained a clean and efficient working environment within the IT support area for optimal productivity.
  • Resolved service user requests within target timeframes.
  • Managed installation, configuration, and troubleshooting of computer systems and network devices for optimal performance.
  • Conducted tactical troubleshooting to identify faults.

IT Technician

Sunset Tech
12.2009 - 02.2011
  • Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
  • Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
  • Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
  • Monitored computer system performance and intervened in identified problems.
  • Conducted tactical troubleshooting to identify faults.
  • Optimised system configurations to improve speed, efficiency, and reliability of IT operations.
  • Updated software for new functionality and improved security.
  • Managed inventory of IT assets, ensuring adequate supplies for operations and timely upgrades of equipment.
  • Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
  • Installed new hardware and software to meet system specifications and user needs.
  • Maintained and repaired peripheral equipment connected to laptops and desktops.

IT Technician

Budget Computers CC
12.2007 - 12.2009
  • Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
  • Updated software for new functionality and improved security.
  • Conducted tactical troubleshooting to identify faults.
  • Installed new hardware and software to meet system specifications and user needs.
  • Upgraded hardware promptly to minimise service disruptions.
  • Performed recovery operations to restore systems following failures.
  • Arranged computers, routers and printer for designated personnel to establish productive well-equipped workstation.
  • Assessed hardware, mouses and keyboards to verify performance.
  • Responded to customer queries and provided resolutions to maintain smooth communications.

Network Administrator

Ogefrem
07.2005 - 09.2006
  • Installed, configured and maintained LAN software and hardware related to servers, personal computers and printers.
  • Installed hardware and software components for reliable network system.
  • Managed network infrastructure, including routers, switches, and firewalls, to maintain operational efficiency and security.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Administered user accounts, permissions, and access rights, safeguarding data integrity and access.
  • Diagnosed hardware and software issues, implementing action to prevent reoccurrence.
  • Managed system cybersecurity, implementing firewall, anti-virus software, and VPN for fewer cyber attacks.

Education

Bachelor of Science - Computer Science

ESMICOM
Kinshasa, DRCongo

Higher National Diploma - Biology-Chemistry

KAPIA Institute
Tshikapa, DRCongo

Bachelor of Science - Cyber Security

CISCO Academy
Online
04.2001 -

Certification

Amadeus certified

Timeline

Customer Sales and Service Representative

Mindpearl
09.2025 - Current

Customer Service Consultant

Lufthansa Intouch
11.2022 - 07.2025

IT Support Technician

Vespali System Solutions
03.2011 - 11.2022

IT Technician

Sunset Tech
12.2009 - 02.2011

IT Technician

Budget Computers CC
12.2007 - 12.2009

Network Administrator

Ogefrem
07.2005 - 09.2006

Bachelor of Science - Cyber Security

CISCO Academy
04.2001 -

Bachelor of Science - Computer Science

ESMICOM

Higher National Diploma - Biology-Chemistry

KAPIA Institute

References

  • AMADEUS GDS
  • A+ Computer Training
  • Microsoft Office suite

Education

other,other

Languages

English and French

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Abel Mutombo-KalalaCustomer Sale Service Representative