Abegail Makhosazane Khoza
85 Elton Place Atholl-Oaklands Johannesburg
Summary
Dynamic and results-oriented professional with a proven track record at Aegis, enhancing customer satisfaction and streamlining operations. Expert in skincare treatments and customer service, I excel in building customer relationships and maintaining high hygiene standards. Achieved significant client retention and sales growth through exceptional consultation and service delivery.
Overview
19
19
years of professional experience
Work History
Senior Beauty Therapist
Self Employed
11.2014 - Current
- Collaborated with team members to maintain a clean and organized spa environment, contributing to a relaxing atmosphere for clients.
- Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.
- Increased client referrals by fostering strong relationships with customers through excellent communication skills and genuine empathy towards their needs.
- Assisted in maintaining adequate inventory levels of salon products, preventing stock shortages or overages that could impact business operations.
- Demonstrated flexibility by adapting quickly to last-minute schedule changes or additional responsibilities as needed within the salon environment.
- Fostered professional growth by actively participating in staff meetings, sharing insights on best practices, challenges faced during work, and potential solutions.
- Streamlined appointment scheduling process by efficiently managing time slots according to availability and demand for services.
- Enhanced overall spa ambiance by contributing to the creation of visually appealing displays promoting services and products offered at the facility.
- Kept up-to-date with the latest industry trends and techniques, ensuring optimal client experience and outcomes.
- Educated clients on proper skincare routines, resulting in improved skin health and increased product sales.
- Delivered exceptional customer service by attentively listening to clients'' concerns and suggesting appropriate solutions.
- Prioritized safety by adhering to strict hygiene standards during all treatments while also educating clients about potential risks or precautions related to specific procedures or products used during their appointments.
- Improved customer retention rate by offering personalized skincare recommendations and follow-up appointments.
- Boosted salon revenue with upselling suitable products and services to clients during their visits.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Styled hair, makeup and nails for customers for special events and occasions.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
Brand Ambassador
Jigsaw
01.2006 - 12.2018
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Facilitated partnerships with complementary brands, creating synergistic marketing opportunities.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Boosted brand visibility at major events by representing and speaking knowledgeably about products.
- Designed and distributed promotional materials, increasing brand recognition at events.
- Managed community forum, encouraging discussions that positively impacted brand loyalty.
Receptionist-switchboard
Aegis
11.2010 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Sales Assistant
Identity Eastgate
01.2006 - 12.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma - Somatology
Hydro International College
Johannesburg 01.2013
Skills
- Client consultation
- Customer care
- Time management
- Cosmetic sales
- Business management
- Cash Handling
- Team building
- Build customer relationships
- Payment processing expertise
- Therapeutic medication use
- Cosmetology
- Skincare treatments
- Bridal styling
- Tanning services
Timeline
Senior Beauty Therapist
Self Employed
11.2014 - Current
Receptionist-switchboard
Aegis
11.2010 - 01.2014
Brand Ambassador
Jigsaw
01.2006 - 12.2018
Sales Assistant
Identity Eastgate
01.2006 - 12.2006
Diploma - Somatology
Hydro International College
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