ABEDNIGO BILA
27 KEMPHAAN SINGEL, BIRCH ACRES EXT3
Summary
Accomplished branch manager with a proven track record of optimizing branch operations and enhancing customer satisfaction. Skilled in leading teams to meet organizational goals, fostering teamwork, and adapting to changing needs. Recognized for strategic planning skills and strong communication abilities. Consistently achieve and exceed performance expectations at both national and regional levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Supervisor
African Bank
06.2024 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Consultant
AFRICANBANK
11.2022 - Current
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Liaised with potential customers to determine needs and provide recommendations.
- Secured new clients through targeted prospecting and networking.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
SALES CONSALTANT
UBANK LIMITED
10.2016 - 11.2022
- Secured new clients through targeted prospecting and networking.
- Shared comprehensive brand and product knowledge to maximise sales.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
ACTING BRANCH MANAGER
UBANK LIMITED
05.2022 - 09.2022
- Designed sales and service strategies to improve revenue and retention.
- Completed audits and checklists to achieve regulatory compliance.
- Mentored staff to increase sales success and productivity.
- Control stock movement using appropriate documentation.
- Cultivated strong industry relationships to promote services and improve business operations.
- Oversaw day-to-day functioning of Branch operation.
- Kept organisation in compliance with regulations and internal requirements.
LONMIN PLATINUM LTD
supervisor
06.2016 - 09.2016
- Supervised work of contracted employees to deliver work on schedule.
ADMINISTRATIVE DUTIES/CLERICAL FUNCTIONS
MANDONDO SENIOR SECONDARY SCHOOL
01.2015 - 06.2015
- Assisted associated departments with clerical and administrative support.
- Maintained organised calendar covering team meetings, trips and appointments.
- Helped staff with special projects by setting up schedules and organising resources.
- Sat in on meetings, hearings and conferences to document activities.
Education
ADVANCED CERTIFICATE IN FINANCIAL PLANNING - finance
MANCOSA
2023
RE05 - financial services
MOONSTONE BUSINESS SCHOOL OF EXCELLENCE
2018
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - MANAGEMENT
TSHWANE UNIVERSITY OF TECHNOLOGY
2016
NATIONAL SENIOR CERTIFICATE - COMMERCE
MANDONDO SENIOR SECONDARY
2009
Skills
- Cultivating collaborative partnerships
- Organizational strategy development
- Regulatory compliance oversight
- Coaching and mentoring
- Knowledge of retail banking practices
- Workplace efficiency management
- Exceptional customer support
- Skilled in conflict resolution through negotiation
- Team coordination
Accomplishments
developed a poor performing team into a strong performing and most celebrated team
collected more than 8 top performer awards over a period of 12 months, which includes an unbroken record of top performer awards consecutive for 6 months while competing at both national and regional level.
Certification
- sales training program
Languages
English
Proficient
C2
seswati
Proficient
C2
Isizulu
Advanced
C1
setswana
Advanced
C1
sesotho
Advanced
C1
Xhosa
Upper Intermediate
B2
xitsonga
Bilingual or Proficient (C2)
Additional Information
- own reliable transport
- drivers license C1
- Willing to relocate
References
MRS AYANDA MABIZELA COMPANY : AFRICANBANK
POSITION : TRADE AREA MANAGER CELL : 081 511 1984 /081 480 7005
.
MR MPHO PETER MAGORO COMPANY : UBANK LIMITED
POSITION : BRANCH MANAGER CELL : 082 853 2053/ 071 760 7564
Education
other
Timeline
Branch Supervisor
African Bank
06.2024 - Current
Sales Consultant
AFRICANBANK
11.2022 - Current
ACTING BRANCH MANAGER
UBANK LIMITED
05.2022 - 09.2022
SALES CONSALTANT
UBANK LIMITED
10.2016 - 11.2022
LONMIN PLATINUM LTD
supervisor
06.2016 - 09.2016
ADMINISTRATIVE DUTIES/CLERICAL FUNCTIONS
MANDONDO SENIOR SECONDARY SCHOOL
01.2015 - 06.2015
RE05 - financial services
MOONSTONE BUSINESS SCHOOL OF EXCELLENCE
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - MANAGEMENT
TSHWANE UNIVERSITY OF TECHNOLOGY
ADVANCED CERTIFICATE IN FINANCIAL PLANNING - finance
MANCOSA
NATIONAL SENIOR CERTIFICATE - COMMERCE
MANDONDO SENIOR SECONDARY
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