Tumelo Mofokeng
Pretoria
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 1 year 6 months of experience building community and developing social skills through incremental therapeutic techniques.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Volunteer Support Worker
Phyllis Robertson Care homes
04.2023 - Current
- Safeguarded service user confidentiality, respect and privacy related to services and records management.
- Reported dangerous incidents to mitigate further risks to health and safety of staff and service users.
- Supported service users with learning disabilities and autistic spectrum disorders with person-centered approach.
- Informed management of changes in service user situations or needs.
- Supported clients in building appropriate skills to live safely and independently.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
- Helped coordinate appointments for counseling, physiotherapy and occupational health services.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Prepared hot drinks and snacks for service users, offering a warm, welcoming environment for their duration of stay.
Client Liaison Officer
Absa bank
02.2013 - Current
- Educated customers about company products, services and special offers.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Identified and implemented customer service and complaint handling advancements.
- Liaised between customers, staff and stakeholders to maintain constructive communications.
- Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.
- Authorized customer compensation with approval from management.
- Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Requesting documentation
Registration Officer
TOP TV
02.2012 - 12.2013
- Trained and coached staff regarding registration procedures and services.
- Upheld and enforced data confidentiality practices.
- Accurately handled payments for copies of certificates in line with company policy.
- Protected integrity of registration by identifying and reporting fraudulent activities.
- Resolve inconsistencies and prepare adjustments.
- Answer customer inquiries about account status.
- Evaluate claims denied for payment and poor claims.
Home Loan Executive
Standard Bank
11.2009 - 02.2011
- Informed customers of potential legal action and required remediation to avoid escalation.
- Wrote professional correspondence outlining ageing account information.
- Evaluated client credit check outcomes to provide complete financial advice.
- Prompted customers with overdue payments to avoid penalties.
- Analyzed financial statements to identify client viability and risk.
- Prepared documentation on loan repayment feasibility.
- Progressed legal action for overdue accounts.
- Devised credit and repayment plans for secure finance management.
Care Assistant
Voyage care Wakefield Ross Dene
01.2006 - 06.2007
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Optimized patient satisfaction through compassionate, considered care and communication.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Education
Diploma in Mental Health - Health Care
Alison E-learning Academy
uk 04.2023 - 04.2023
Diploma in Nutrition. Therapeutic And Health - Health Care
Alison E-learning
uk 04.2023 - 04.2023
Diploma in Dental Assisting and Dental Hygiene - Health Care
Alison e-learning
Uk online Learning 03.2023 - 03.2023
Diploma in Caregiving -
Alison
UK online Learning 04.2023 - 04.2023
Certificate For Sepsis - Health Care
Care Academy
UK Online Learning 03.2023 - 03.2023
Safeguarding Children (Child Protection) - Health Care
Florence Academy
UK Online Learning 03.2023 - 03.2023
Pathway to Care Program: Module A - Adult Social - Health Care
Florence Care Academy
UK online Learning 03.2023 - 03.2023
Moving and Handling Theory, Health Care - - Health Care
Florence Academy
UK online Learning 03.2023 - 03.2023
Medication Administration, Health Care -
Florence Academy
UK online Learning 03.2023 - 03.2023
Information Governance inc GDPR - Certificate - Health Care
Florence Academy
UK online Learning 03.2023 - 03.2023
Infection Prevention and Control (Level 2), - Health Care
Flagrance Academy
UK online learning 03.2023 - 03.2023
Health, Safety and Welfare ( COSHH & RIDDOR) -
Florence Academy
UK online Learning 03.2023 - 03.2023
Food Hygiene -
Florence Academy
Uk online Learning 04.2023 - 04.2023
Fire Safety - Health Care
Florence Academy
Uk online Learning 04.2023 - 04.2023
Dysphagia Awareness - Health Care
Alison Academy
Uk online Learning 04.2023 - 04.2023
Clinical Governance in UK Adult Care - Health Care
Alison Academy
Uk onlien Learning 04.2023 - 04.2023
Certificate in Dementia Care And Management - Health Care
Alison Academy
UK online Learning 04.2023 - 04.2023
Basic Life Support Theory Certificate - health Care
Florence Academy
Uk online Learning 04.2023 - 04.2023
Diploma in nursing and Patient Care -
Alison Academy
UK online learning 04.2023 - 04.2023
Risk, Compliance and Governance Law - Faculty of Law and Management school of Law
University of the Witwatersrand Johannesburg
Johannesburg, Gauteng 05.2019 - 06.2019
Money Laundering Investigation and Detection - Faculty of economic and Management sciences
University of Pretoria
Pretoria, Gauteng 01.2017 - 02.2017
Criminal Justice and forensic Investigations - Law
University of Johannesburg
Johannesburg, Gauteng 02.2016 - 10.2016
Skills
- Observation
- Sanitation standard
- First aid training
- Community resource referrals
- Meal preparation
- Disability assistance
- Activity planning and management
- Treatment plan development
- Compassion
- Safe patent handling
- DBS compliance
- Following a care plan
- Documenting daily activities
- Social support
- Crisis consultation
- Behavior pattern recognition
- Mobility assistance
- Teamwork
- Influence
- Verbal skills
- Communication skills
- Accountability
Languages
English
Upper intermediate
Afrikaans
Intermediate
Accomplishments
Certificate Of Recognition
- Supervised team and helping out on projects.
- Training new Staff Members
- Documented and resolved, which led to client satisfaction.
Timeline
Volunteer Support Worker
Phyllis Robertson Care homes
04.2023 - Current
Diploma in Mental Health - Health Care
Alison E-learning Academy
04.2023 - 04.2023
Diploma in Nutrition. Therapeutic And Health - Health Care
Alison E-learning
04.2023 - 04.2023
Diploma in Caregiving -
Alison
04.2023 - 04.2023
Food Hygiene -
Florence Academy
04.2023 - 04.2023
Fire Safety - Health Care
Florence Academy
04.2023 - 04.2023
Dysphagia Awareness - Health Care
Alison Academy
04.2023 - 04.2023
Clinical Governance in UK Adult Care - Health Care
Alison Academy
04.2023 - 04.2023
Certificate in Dementia Care And Management - Health Care
Alison Academy
04.2023 - 04.2023
Basic Life Support Theory Certificate - health Care
Florence Academy
04.2023 - 04.2023
Diploma in nursing and Patient Care -
Alison Academy
04.2023 - 04.2023
Diploma in Dental Assisting and Dental Hygiene - Health Care
Alison e-learning
03.2023 - 03.2023
Certificate For Sepsis - Health Care
Care Academy
03.2023 - 03.2023
Safeguarding Children (Child Protection) - Health Care
Florence Academy
03.2023 - 03.2023
Pathway to Care Program: Module A - Adult Social - Health Care
Florence Care Academy
03.2023 - 03.2023
Moving and Handling Theory, Health Care - - Health Care
Florence Academy
03.2023 - 03.2023
Medication Administration, Health Care -
Florence Academy
03.2023 - 03.2023
Information Governance inc GDPR - Certificate - Health Care
Florence Academy
03.2023 - 03.2023
Infection Prevention and Control (Level 2), - Health Care
Flagrance Academy
03.2023 - 03.2023
Health, Safety and Welfare ( COSHH & RIDDOR) -
Florence Academy
03.2023 - 03.2023
Risk, Compliance and Governance Law - Faculty of Law and Management school of Law
University of the Witwatersrand Johannesburg
05.2019 - 06.2019
Money Laundering Investigation and Detection - Faculty of economic and Management sciences
University of Pretoria
01.2017 - 02.2017
Criminal Justice and forensic Investigations - Law
University of Johannesburg
02.2016 - 10.2016
Client Liaison Officer
Absa bank
02.2013 - Current
Registration Officer
TOP TV
02.2012 - 12.2013
Home Loan Executive
Standard Bank
11.2009 - 02.2011
Care Assistant
Voyage care Wakefield Ross Dene
01.2006 - 06.2007
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