Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Soccer
Generic
AASIF HAMID

AASIF HAMID

HR Benefits & Reporting Supervisor
Johannesburg,GP

Summary

HR Benefits & Reporting Supervisor leading benefits administration, payroll governance, and salary benchmarking across multi-country operations. Supervises a benefits team of four while managing workforce planning, budget and forecast remuneration modeling and reviews, and the entire annual salary increase and bonus processes. Delivers executive reporting through Power BI, SQL Server, and Advanced Excel to support HR, Payroll, Finance, and business leaders.

Overview

2
2
Certifications
14
14
years of professional experience

Work History

HR Benefits & Reporting Supervisor

AGL (Africa Global Logistics)
Johannesburg, Gauteng
04.2022 - Current
  • Supervised Benefits Administrator and two Benefits Analysts to ensure efficient benefits administration.
  • Managed payroll and non-payroll staff cost budgeting and forecasting to align with organizational financial goals.
  • Maintain internal remuneration benchmarks and support market comparisons.
  • Partner with HR, Payroll, Finance and business leaders on workforce planning and reward insights.
  • Manage payroll and non-payroll staff cost budgeting and forecasting.
  • Developed executive dashboards using Power BI, SQL Server, and Excel to provide actionable insights for leadership.
  • Developed and implemented process improvements, reducing operational inefficiencies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Assistant Manager MIS & Business Intelligence

StarTek
Johannesburg, Gauteng
08.2021 - 04.2022

Conducted monthly staff cost analysis, tracked budgets, and managed projects to align with financial goals and operational objectives. Developed and maintained MIS operational procedures and system standards; prepared monthly reports for stakeholders to support decision-making. Monitored and tracked project progress against key performance indicators, ensuring alignment with goals, objectives, timelines, and budgets for successful execution.

Assisted in managing daily operations to enhance team productivity and service quality.

Coordinated training sessions for new hires, promoting efficient onboarding processes.

Implemented process improvements that streamlined workflows and reduced operational delays.

Lead MIS & BA Analyst

StarTek
Johannesburg, Gauteng
12.2018 - 07.2021

Created daily performance dashboards, automated manual tasks using Excel and VBA. I Conduct insights and analysis for sound decision-making. Managed raw data for Telkom project, ensuring historical storage and daily, weekly, monthly performance reporting to stakeholders.

  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
  • Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.

WFM & Dialer Administrator

StarTek
Johannesburg
06.2016 - 11.2018

Forecasted workload and staffing needs to ensure optimal resource allocation. Assigning the right employees with the right skills. Analyzed and monitored entire process to identify areas for improvement. Load leads and track progress for multiple sales campaigns

Monitored and adjusted dialer systems to optimize call flow efficiency.

Trained new team members on dialer operations and best practices.

Analyzed call data to identify trends and improve performance metrics.

Tier 1 Technical Support & CRS

StarTek
09.2012 - 06.2016

Customer service
Responsibility:

• Tier 1 Technical support Agent

• Troubleshooting ADSL connections, software's, Fixed lines, emails and assisting to change domain settings for clients.·

• Set up ADSL routers, USB modems, software, and email accounts for clients.

• Logging faults and cases and following up on faults and cases.

• Activating customers' online access and email account.

• Activating customer’s online access and email account.

• Making Outbound Calls

Education

No Degree - SQL For Data Science

University of California, Davis
Online
04.2001 -

National Certificate - IT Systems Developer

AIE
Johannesburg, South Africa
04.2001 -

Associate of Science - Computer Science

University of The People
Online
04.2001 -

No Degree - AI For Data Analytics, Business Intelligence

Alpha Business Solutions
Johannesburg, South Africa
04.2001 -

No Degree - Power BI For Financial Analysts

NobleProg
Online
04.2001 -

Skills

Reward analytics

Salary benchmarking

Workforce cost modelling

Annual salary reviews

Benefits administration

Staff Cost Analysis

Budget and Forecast workings and processes for multi entities accross Africa

Bonus administration

Headcount planning

Payroll governance

HR reporting

Power BI

Advanced Excel

Payroll reconciliation

HR data analysis

Accomplishments

  • Led migration from Excel reporting to SQL Server and Power BI, reducing reporting time from hours to minutes.
  • Support budgeting, forecasting and remuneration reporting across 18 African entities.
  • Produce monthly staff cost, headcount and budget variance reporting for HR and Finance leadership.
  • Lead a team responsible for benefits administration and payroll validation.

Certification

AI & Data Science certification

Timeline

HR Benefits & Reporting Supervisor

AGL (Africa Global Logistics)
04.2022 - Current

Assistant Manager MIS & Business Intelligence

StarTek
08.2021 - 04.2022

Lead MIS & BA Analyst

StarTek
12.2018 - 07.2021

WFM & Dialer Administrator

StarTek
06.2016 - 11.2018

Tier 1 Technical Support & CRS

StarTek
09.2012 - 06.2016

No Degree - SQL For Data Science

University of California, Davis
04.2001 -

National Certificate - IT Systems Developer

AIE
04.2001 -

Associate of Science - Computer Science

University of The People
04.2001 -

No Degree - AI For Data Analytics, Business Intelligence

Alpha Business Solutions
04.2001 -

No Degree - Power BI For Financial Analysts

NobleProg
04.2001 -

Soccer

Outside of work, I enjoy playing and watching soccer, which has strengthened my teamwork, discipline, and competitive mindset. I also enjoy animation and exploring how technology and creativity come together through animated films and digital media.

AASIF HAMIDHR Benefits & Reporting Supervisor