

HR Benefits & Reporting Supervisor leading benefits administration, payroll governance, and salary benchmarking across multi-country operations. Supervises a benefits team of four while managing workforce planning, budget and forecast remuneration modeling and reviews, and the entire annual salary increase and bonus processes. Delivers executive reporting through Power BI, SQL Server, and Advanced Excel to support HR, Payroll, Finance, and business leaders.
Conducted monthly staff cost analysis, tracked budgets, and managed projects to align with financial goals and operational objectives. Developed and maintained MIS operational procedures and system standards; prepared monthly reports for stakeholders to support decision-making. Monitored and tracked project progress against key performance indicators, ensuring alignment with goals, objectives, timelines, and budgets for successful execution.
Assisted in managing daily operations to enhance team productivity and service quality.
Coordinated training sessions for new hires, promoting efficient onboarding processes.
Implemented process improvements that streamlined workflows and reduced operational delays.
Created daily performance dashboards, automated manual tasks using Excel and VBA. I Conduct insights and analysis for sound decision-making. Managed raw data for Telkom project, ensuring historical storage and daily, weekly, monthly performance reporting to stakeholders.
Forecasted workload and staffing needs to ensure optimal resource allocation. Assigning the right employees with the right skills. Analyzed and monitored entire process to identify areas for improvement. Load leads and track progress for multiple sales campaigns
Monitored and adjusted dialer systems to optimize call flow efficiency.
Trained new team members on dialer operations and best practices.
Analyzed call data to identify trends and improve performance metrics.
Customer service
Responsibility:
• Tier 1 Technical support Agent
• Troubleshooting ADSL connections, software's, Fixed lines, emails and assisting to change domain settings for clients.·
• Set up ADSL routers, USB modems, software, and email accounts for clients.
• Logging faults and cases and following up on faults and cases.
• Activating customers' online access and email account.
• Activating customer’s online access and email account.
• Making Outbound Calls
Reward analytics
Salary benchmarking
Workforce cost modelling
Annual salary reviews
Benefits administration
Staff Cost Analysis
Budget and Forecast workings and processes for multi entities accross Africa
Bonus administration
Headcount planning
Payroll governance
HR reporting
Power BI
Advanced Excel
Payroll reconciliation
HR data analysis
Outside of work, I enjoy playing and watching soccer, which has strengthened my teamwork, discipline, and competitive mindset. I also enjoy animation and exploring how technology and creativity come together through animated films and digital media.