Ward clerk volunteer
Grootschuur Hospital
CAPE TOWN, South Africa
04.2026 - Current
- Conducted training on Clinicom system for patient searches and information management across inpatients and outpatients.
- Managed photocopying of documents, ensured timely updates to files, and faxed important communications for staff efficiency.
- Received, routed and distributed incoming mail and parcels.
- Handled confidential patient information with discretion, adhering to data protection regulations and policies.
- Processed admission and discharge paperwork efficiently, ensuring timely patient transitions within the ward.
- Managed patient records with strict confidentiality, updating and filing documents to maintain accurate information.
- Managed confidential documents with utmost discretion, ensuring protection of sensitive information throughout processes.
- Oversaw ward security protocols to ensure a safe and secure environment for both patients and staff.
- Monitored and ordered ward supplies, maintaining optimal stock levels for seamless healthcare operations.
- Provided dependable support to sisters and nurses in maintaining smooth, functional ward environments.
- Prioritised tasks effectively to meet administrative needs of demanding, high-pressure ward activity.
- Prepared and distributed patient discharge letters, ensuring accurate details were recorded for ongoing care records.
- Scanned new documentation into system and classified data using standard codes.
- Updated and managed database systems to ensure accurate record-keeping.
- Supported clinical staff during busy periods, helping with non-medical tasks to maintain a high standard of patient care.
- Supported office operations by taking on ad-hoc clerical duties.
- Supported relatives awaiting information on patient wellbeing, providing compassionate care when communicating updates from medical teams.
- Greeted patients with sensitivity and compassion, prioritising positive ward experiences from arrival to departure.
- Kept reception areas spotlessly clean and tidy, minimising risk and optimising patient and visitor comfort.
- Protected sensitive data by diligently following established confidentiality procedures to ensure compliance.
- Safeguarded sensitive and confidential data in compliance with security best practices.
- Reviewed and analysed data to ensure accuracy before systematic input into records.
- Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
- Worked with meticulous attention to detail and accuracy, ensuring reliability of administrative records.