Aashiel Valjee
Currently Unemployed
Benoni
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Care and Sales Agent
MetroFibre Networx
05.2021 - 02.2022
- Assisting clients with connectivity issues
- Sales and Activations of new fibre lines
- Communicating with clients via email and social media (Facebook,Twitter,Instagram & Hello Peter)
- Logging fault tickets for clients on WebHelp Desk (WHD)
- Dealing with Internet Service Providers (ISP's)
- Midbase Operating System.
Call Center Agent
Ismail & Dhaya Attorneys
06.2020 - 08.2020
- Debt Collection
- Performed debt collection activities telephonically and according to company guidelines.
- Communicated the issue to the appropriate person or department efficiently and professionally.
- Conducted collection activities in a friendly manner to resulting in payment done.
Admin Clerk
Consulate General of India - Parktown
11.2017 - 05.2020
- General Admin, Filing
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
Document Controller
Abeerate Verification Agency
08.2017 - 10.2017
- Procurement - B-BBEE Certificates
- Updating of various element spreadsheets
- Collating, Filing and Archiving of documents
- Preparation of files
- On-site stock counts
- Assisted in the preparation of regular document control reports for senior management, providing valuable insights into project progress and areas requiring attention.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Converted documents from one application to another.
Contract Position - Warehouse Manager
Willowton Logistics (Employed by Capital Labour Broker)
09.2016 - 07.2017
- Dispatching and receiving of stock
- Stock counts
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Organized records of vehicles, schedules and completed orders.
Temp Position
VW Benoni Citi (Employed by Surburban Services- Labour Broker)
06.2015 - 08.2015
- Picking and Packing of motor vehicle parts
- Assisting customers with queries and stock items
- Stocktake
Temp Position
Standard Bank SA (Quest)
03.2013 - 08.2013
- GOSS - Group Operation Services
- QA - Quality Assurance
- IPS - Integrated Processing Solutions
- Fraud Training
- Account Checks and Clearances
- Assisting administrator and other departments with adhoc admin duties
- Verify and control documents and data
- Maintain a filing system
Office and Admin Support
Brash Enterprises And Construction Pty Ltd
01.2011 - Current
- Building Projects and Maintenance at Swissport - ORT International Airport
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
Education
Liverpool Secondary School
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Skills
Outspoken with good communication (written and verbal) and interpersonal skills, enjoys personal interactionHonest, discreet, trustworthy, punctual, applies maximum potential ability, ability to handle pressureProactive and also shows initiativeResponsible, reliable & creativeProblem solving, can adapt easilyGood JudgmentMS WordMS PowerPointMS ExcelMS OutlookBDS - Branch Delivery Systems
Personal Information
- Health Status: Excellent
- Date of Birth: 01/24/93
- Nationality: RSA
- Driving License: Code 08
- Marital Status: Single
Telephone Number
071 355 9728
Alternate Telephone Number
084 037 3420
References
- Anand Valjee, 084 327 8877, Brash Enterprises CC
- Sheron Maseko, 011 299 4087, Standard Bank
- Shabir Mohammed, 082 888 7813, Willowton Logistics
- Atish Dhaya, 082 550 2680, Ismail & Dhaya Attorney
- Nandi Slabbert, 083 456 3611, Metrofibre Networx
Community Service
I am a member of the youth group at our temple and assist at cultural events and functions.
Timeline
Customer Care and Sales Agent
MetroFibre Networx
05.2021 - 02.2022
Call Center Agent
Ismail & Dhaya Attorneys
06.2020 - 08.2020
Admin Clerk
Consulate General of India - Parktown
11.2017 - 05.2020
Document Controller
Abeerate Verification Agency
08.2017 - 10.2017
Contract Position - Warehouse Manager
Willowton Logistics (Employed by Capital Labour Broker)
09.2016 - 07.2017
Temp Position
VW Benoni Citi (Employed by Surburban Services- Labour Broker)
06.2015 - 08.2015
Temp Position
Standard Bank SA (Quest)
03.2013 - 08.2013
Office and Admin Support
Brash Enterprises And Construction Pty Ltd
01.2011 - Current
Liverpool Secondary School