Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Pravda

Technical Writer/ Sales Assistant/ IT Sales
Durban

Summary

Adept Technical Writer with a proven track record at Square Melon Communications, enhancing document quality and user engagement through meticulous editing, proofreading. Excelled in collaborative writing and project management, significantly improving content accessibility and cross-team coordination. Demonstrated exceptional communication and organizational skills, contributing to a marked increase in documentation efficiency and customer satisfaction. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

Overview

6
6
years of professional experience

Work History

Technical Writer

Square Melon Communications
05.2022 - 10.2024
  • Maintained consistency across company documents by adhering to established style guidelines and templates.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
  • Created comprehensive release notes detailing new features, bug fixes, and known issues for each software update cycle.
  • Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
  • Developed engaging training materials for new employees, contributing to a more efficient onboarding process.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Edited and proofread technical documents for accuracy and consistency.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.

Usher

HR Smart Soloutions
06.2024 - 06.2024
  • Handled crowd control to maintain order and prevent overcrowding.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Enhanced customer satisfaction by providing personalized service and addressing individual needs.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests' experiences.
  • Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Assisted Delegates with needs such as Carrying heavy equipment and setting up of Booths showing empathy and consideration for equipment safety.

IT Salesperson

BT Games
03.2022 - 05.2022
  • Collaborated with technical teams to provide customized solutions for clients, resulting in increased customer satisfaction.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Resolved average of 300 customer issues per month through active communication and dedicated research skills.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Logged reports, expenses, receipts, and sales in company database.

Gym Receptionist

Nazz Fitness And Health
02.2019 - 05.2019
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Coordinated social media updates showcasing upcoming events and promotions which contributed towards increased online presence.
  • Updated social media accounts with new posts to engage current and prospective members.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Trained Clients in boxing and various training methods to achieve their fitness goals

Education

No Degree - Network Engineering, South Africa

IT Heroes
Durban
04.2001 -

No Degree - Creative Development

Vega, South Africa
Durban, South Africa
04.2001 -

High School Diploma -

Solvista Secondary
Durban, South Africa
04.2001 -

Skills

    Documentation Management

    Effective writing

    Collaborative Writing

    Visual Communication

    Software Documentation

    Content Migration

    Editing and proofreading

Timeline

Usher

HR Smart Soloutions
06.2024 - 06.2024

Technical Writer

Square Melon Communications
05.2022 - 10.2024

IT Salesperson

BT Games
03.2022 - 05.2022

Gym Receptionist

Nazz Fitness And Health
02.2019 - 05.2019

No Degree - Network Engineering, South Africa

IT Heroes
04.2001 -

No Degree - Creative Development

Vega, South Africa
04.2001 -

High School Diploma -

Solvista Secondary
04.2001 -

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Aaron PravdaTechnical Writer/ Sales Assistant/ IT Sales