Aaron Mathlay
Educator
Strandfontein
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Physical Education Trainer ( Grade 3-7)
Department of Cultural Affairs and Sport
- Taking the learners for physical education following the WCED CAPS curriculum
- Testing and improving the learners fitness levels
- Running the Schools soccer and cricket teams
- Organizing matches and competitions amongst the schools in the community.
Customer Service
Takealot (MR D FOOD)
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Trained new cafe workers in sales, customer service, and safety.
- Monitored customer service operations to confirm compliance with quality standards.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Intern
Department of Cultural Affairs and Sport
2015.04 - 2016.03
- Transmitting documents within department
- Ensuring that urgent documents needed to be transmitted to another component is done timeously
- Receiving and recording incoming documents
- Effective and efficient scanning, and saving all incoming document
- Scanning of existing hard copy files
- Filing transmittal slips
- Answering phones and taking messages
- Assisting in preparation of meeting venues
- Minute taking during meetings
- Working on all different Microsoft office programs
- Working on Persal
- Keeping database up to date
- File Management.
Customer Service Representative
Webhelp South Africa
Cape Town
2016.07 - 2017.01
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bed Education Intermediate Phase - Education
Cape Peninsula University of Technology
Cape Town, South Africa 2020.01 - Current
Western Cape Sport School
Cape Town 2010.01 - 2014.12
Skills
Microsoft Office
Work well within a team
Extremely honest
Hard working always looking to take on new challenges
Confident person ability to speak and interact with anybody
Computer literate
Good listener
Othercoursesseminarsattended
- Work Readiness Training
- Introduction to Office and Project Management
- Sexual Harassment Session
- HIV/AIDS and TB Awareness Session
- Mental Health Intervention Session
- Financial Management Session
- Skills Development training
Areasofcompetence
- Office Administration and Office Management
- Conducting/setting up meetings
- Filing system (numerical and alphabetically)
- Telephonic etiquette
- Record keeping and updating of databases
Tel
084 961 6423
Linguisticabilities
Fluent Bilingual
Health
Good
Computerliterate
Yes
Personal Information
- ID Number: 9607175183089
- Date of Birth: 07/17/96
- Gender: Male
- Nationality: South African
Driverlicense
Yes
References
- Eric Peters (Strandfontein Primary)- 071 880 7106
Timeline
Bed Education Intermediate Phase - Education
Cape Peninsula University of Technology
2020.01 - Current
Customer Service Representative
Webhelp South Africa
2016.07 - 2017.01
Intern
Department of Cultural Affairs and Sport
2015.04 - 2016.03
Western Cape Sport School
2010.01 - 2014.12
Physical Education Trainer ( Grade 3-7)
Department of Cultural Affairs and Sport
Customer Service
Takealot (MR D FOOD)
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