AADILA HOOSAIN
Supervisor
Durban
Summary
I am an individual who can perform tasks and duties when assigned to me in an efficient and effective manner. The concept of stress is bound to occur in the working environment, and I have maximum confidence in myself that even though stress may prevail in an environment I can still attain the companies or organizations goals in an efficient and effective manner. Due to my academic qualification, work experience and interpersonal skills I strongly view myself as a valuable asset to whom I may seek employment with. My level of motivation is high, and I have a lot of confidence to attain what may seem like a challenging task, goal or objective without any difficulty. Due to my efficient intellectual, interpersonal and constructive communication skills I can function at all levels in any organizationʼs hierarchy in an effective manner.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader and FAIS Supervisor
Standardbank
3 2021 - Current
- To complete supervision checks for staff members for Experience, Qualification and RE5
- Complete FSCA checks
- Monitors telephony activity and quality of staff interaction
- Monitoring of feedback and quality controls of all applications
- Facilitate the resolution of escalated applications received internally or externally
- Identify risks and inconsistencies regarding systems and processes
- Control and manage risk and costs
- Ensure that all controls are understood and followed
- Scope, plan, implement and conclude operational tasks within specified timelines
- Prepare and present team Scorecards and Process Charts
- Proactively make recommendations to system/process/people/customer service enhancements
- Monitors and samples applications, identifying errors and gaps that differ to the signed of processes
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Mentored and guided employees to foster proper completion of assigned duties.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Conducted regular reviews of operations and identified areas for improvement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Developed effective improvement plans in alignment with goals and specifications.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sales Consultant VAF
Standardbank
09.2015 - 03.2021
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address concerns.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
Consultant- Direct Channel Sales
Standard Bank
02.2013 - 08.2015
Consultant Credit Card
Standardbank
07.2010 - 11.2011
Education
Bcom in Financial management -
Mancosa
01.2021 - 05.2023
Certificate in Management Development - undefined
Regent
10.2022 - 05.2022
Banking Certificate -
Cornerstone
01.2021 - 05.2021
RE5 - undefined
Moonstone
11.2016 - 05.2016
Skills
- Process Improvement
- Sales expertise
- Team motivation
- Audit reporting
- Reliability
- Team Collaboration
- Client Support
- Organizational Skills
- Multitasking Abilities
- Data Analysis
- Client Service
- SMART goals
- Data Management
References
- Audrey Ndleleni, 082 705 3605, Audrey.Ndleleni@standardbank.co.za
- Dayshree Perumal, 0713828747, Dayshree.Perumal@standardbank.co.za
- Geraldine Botha, 0845144026, Geraldine.botha@standardbank.co.za
Timeline
Certificate in Management Development - undefined
Regent
10.2022 - 05.2022
Bcom in Financial management -
Mancosa
01.2021 - 05.2023
Banking Certificate -
Cornerstone
01.2021 - 05.2021
RE5 - undefined
Moonstone
11.2016 - 05.2016
Sales Consultant VAF
Standardbank
09.2015 - 03.2021
Consultant- Direct Channel Sales
Standard Bank
02.2013 - 08.2015
Consultant Credit Card
Standardbank
07.2010 - 11.2011
Team Leader and FAIS Supervisor
Standardbank
3 2021 - Current
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