Aadielah Soliman

Case Administrator

• Dictaphone typing (Frisbee).
• Dealing with Personal lines and Commercial complaints.
• Managing complaints by forwarding information to insurers for detailed response.
• Manage diary and do necessary follow ups.
• Screen calls and manage telephonic queries and deal with all walk-in consumers.
• Compiling PR reports on media exposure, marketing, and consumer education.
• Manage social media consumer complaints in writing and telephone.
• Facilitating Consumer and Industry workshops and prepare post surveys.
• CSI - identify charities for the year to benefit and uplift disadvantage communities.
• Evaluated customer needs and feedback to drive product and service improvements.

• Dictaphone typing.
• Manage travel arrangements.
• Draft minutes of meetings.
• Manage cash payments and petty cash.
• Manage account queries.
• Screen telephone calls and forward to appropriate departments.
• Transcribe legal documents and phone conversations.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

• Copy price tapes and allocate to various departments.
• Print supplier invoices.
• Draft reports and set up timing charts.
• Deal with supplier queries.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Volunteered to help with special projects of varying degrees of complexity.