MUZI NHLAPO
Diversey - A Solenis Company
Germiston
3
Languages
1
Certification
15
years of professional experience
Leveraged 5 years in high-volume customer service to building exceptional employee relations and recruitment skills for HR coordination. 4 years supporting hybrid and on-site teams in the manufacturing industry. Experienced in Workday HRIS, employee onboarding, payroll administration, and labour compliance: LRA, EE, & POPI Act. Improved candidate sourcing efficiency and reduced time-to-hire with process optimization. Skilled in Talent & Acquisition, B-BBEE reporting, HR Operations, and HRIS. I bring a unique combination of customer service background and human resources expertise to create meaningful workplace solutions.
Work History
HR Coordinator
2 Years 7 Months- Directed HRIS data integrity for 200 employees, ensuring 100% payroll accuracy and compliance reporting.
- Improved candidate sourcing efficiency by 25% and reduced time-to-hire from 45 to 30 days through a standardized screening matrix and collaboration with stakeholders.
- Enhanced recruitment strategy and managed candidate experience, contributing to Top Employer certification and achieving a 95% retention rate.
- Administered B-BBEE reporting and HR analytics to maintain Level-1 compliance and enhance reporting efficiency.
- Increased employee engagement scores through targeted benefits and streamlined onboarding processes.
- Supported regional recruitment by scheduling and coordinating communications for the MEA hiring team during restructuring.
- Oversaw employee relations, ensuring compliance with LRA, BCEA, and company policies while supporting organizational changes.
HR Learner/Intern
1 Year 8 Months- Assisted in screening CVs, scheduling candidate interviews, and coordinating onboarding logistics for new hire.
- Maintained employee records, updated HR databases with accuracy, and ensured strict data confidentiality.
- Learning during on the job training and applied employment laws, assisting employees in updating compliance checklist.
- Demonstrated proficiency in recruitment, leading to a promotion to HR Coordinator during the internship.
Career Transition Period
3 Years 6 Months- Developed people management skills leading a team of 3 and implemented operational processes that improved team efficiency.
- Managed a team of 3, optimized operational costs, and developed customer service protocols to bridge the gap.
- Optimized operational costs, and developed customer service protocols to bridge the gap.
Waiter
8 Months- Increased customer satisfaction by maintaining high service standards in a restaurant serving over 50 guests.
- Maintained accuracy and attention to detail under pressure.
- Working in team operations and ensured compliance with health & safety standards.
Customer Service Representative
5 Years- Delivered excellent customer service and resolved employee/customer queries within 24-hour SLA.
- Trained 5 new team members on POS systems and service standards.
Education
Bachelor of Commerce - Human Resource Management
Human Resource Management major with focus on Labour Law, Change Management, Employee Benefits, Career Management, Labour Relations, Health & Wellness, Performance, Diversity, Organizational Behavior, HR Analytics, Strategic HRM.
National Diploma - Human Resources Management & Practices
GPA: Merits and Distinctions in Strategic HRM, Labour Legislation, Recruitment & Induction, HR Systems, Training & Development and Change Management
Certificate - Computer Engineering
Certificate
Skills
Talent & Acquisition
Employee onboarding
Employee Engagement
Employee Relations
Workday HRIS
B-BBEE Reporting
LRA & BCEA
POPI Act
Learning and Development
Client Relationship Management
Excellent verbal and written communication skills
HR Analytics
Change Management Implementation
Strategic HR Planning
Compensation Benefits Administration
Certification
- HR Generalist Certificate, Pursuing, 10/26, AIHR | Academy to Innovate HR
- STAR 2000 system training, Kentucky Fried Chicken (KFC)
- Problem Solving & Decision Making, Key Base Training Solutions / Service SETA
- Workplace Communication Skills, Key Base Training Solutions / Service SETA
Languages
South Sotho
English
Zulu
Awards
Employee Recognition Award, Recognized by the Food & Beverage Team members for outstanding teamwork, HR support, reliability, and commitment to service excellence.
Timeline
HR Coordinator
Diversey - A Solenis Company
02.2023 - 09.2025Read More
HR Learner/Intern
Diversey
06.2021 - 02.2023Read More
Career Transition Period
Professional Development
04.2017 - 10.2020Read More
Waiter
Shunammite Resources Pty Ltd
02.2016 - 10.2016Read More
Customer Service Representative
Kentucky Fried Chicken (KFC)
11.2010 - 11.2015Read More
Katlehong High School
Certificate
Read More
Germiston Computer College
Certificate from Computer Engineering
Read More
AEI SKILLS (Pty Ltd)
National Diploma from Human Resources Management & Practices
Read More
MANCOSA
Bachelor of Commerce from Human Resource Management
Read More