Travel and Tourism
Nzuzo Zungu
Guest Service Agent
Durban
Summary
Driven professional with a proven track record in guest relations and complaint resolution, honed across roles at UShaka Marine World ,CCI Elangeni Southern Sun Hotel. Excelled in maintaining high standards of service and cleanliness, achieving significant reductions in guest complaints. Skilled in both technical support and fostering positive customer experiences, demonstrating exceptional administrative support and interpersonal abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
CCI
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Room Attendant
Elangeni Southern Sun Hotel
Durban ,South Africa
11.2021 - 01.2022
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Work Study Student
UShaka Marine World
Durban, South Africa
11.2020 - 04.2021
- Handled guests related quarries including information on promotions, functions and general questions about UShaka Marine World.
- Ensure prescribed standards are maintained in terms of maintenance, security,marketing, public relations ,operations and hygiene within the working areas .
- • Responsible for and ensuring a high level of personal service and be highly visible to guests and stuff alike .
- Maintained a pleasant, friendly helpful outlook at all times.
- Have a thorough knowledge of all facilities and services offered by UShaka Marine World .
- Assisted with complaints.
Education
National Diploma In Tourism Management - Tourism And Travel Management
Durban University of Technology
Durban , South's Africa12.2021
Skills
Guest relations
Lost and found procedures
Trash waste and removal
Swimming
Service standard compliance
Complaint resolution
Professional telephone demeanor
Administrative support
Technical Support
Order fulfillment
Account management
Staff education and training
Cleaning and sanitation
Interests
References
Oveshan Poovalingham Manager at CCI :
0817361780
Elias Lwabosh Manager at UShaka Marine Work :
0685322306
Timeline
Room Attendant
Elangeni Southern Sun Hotel
11.2021 - 01.2022
Work Study Student
UShaka Marine World
11.2020 - 04.2021
Customer Service Representative
CCI
National Diploma In Tourism Management - Tourism And Travel Management
Durban University of Technology