PHILANI SANELE NKOSI
Johannesburg,GP
Summary
Results-driven Sales & Collections Specialist | Candidate Estate Agent Hardworking sales professional and Candidate Estate Agent with a strong background in real estate, client retention, collections, and digital marketing. Skilled in lead generation, contract negotiation, closing property sales, and leveraging CRM tools to build trust and drive revenue growth. Proven success managing payment processing, debt collection, and high-volume customer accounts in fast-paced corporate environments like MultiChoice/Canal+. Known for clear communication, organizational accuracy, and a consistent track record of delivering results.
Overview
7
7
Languages
1
1
Certification
14
14
years of professional experience
Work History
Estate Agent Candidate / Sales Intern
O-Yes Properties
01.2024 - Current
- Engaged in lead generation and cold prospecting to secure new listings.
- Generated leads and conducted cold prospecting, resulting in secured new property listings.
- Supported senior agents with property sales, show days, and client registration.
- Cultivated client relationships, enhancing repeat business and increasing referrals.
- Created marketing materials and helped manage social media campaigns to promote property listings.
- Estate Agent Candidate / Sales Intern
Social Media Manager (Part-Time)
Bold Man Beard
01.2023 - Current
- Developed and executed digital marketing strategies, enhancing sales and brand visibility.
- Oversaw social media pages (Facebook, Instagram, and Twitter) and engaged with audiences.
- Analyzed SEO metrics, driving online engagement through targeted campaigns.
Customer Support/Retention
Spark Schools
11.2025 - 08.2026
- Conducted surveys to gauge customer satisfaction, enhancing reasons for parents to retain enrollment at Spark schools.
- Sales/Enrolling new scholars for all the grades available at Spark.
- Assist credit control with collection where I achieved the organisation target.
- Supported credit control in achieving collection targets.
- Contracted
Letting Agent
Afhco Property Management
06.2022 - 07.2024
- Managed tenant relationships and oversaw rental application processes from listing to move-in, ensuring a smooth transition for tenants.
- Negotiated lease renewals and achieved high tenant retention rates.
- Collaborated with management to enhance property visibility through targeted advertising and online marketing strategies.
- Compiled monthly performance reports and ensured compliance with departmental service standards.
Student Administration Assistant
Afhco
01.2021 - 06.2022
- Managed documentation and administrative operations for student accommodation to ensure compliance and efficiency.
- Assisted with registration and logistics while providing customer service support to enhance student experience.
- Coordinated communication between students and housing departments to facilitate timely resolution of inquiries.
Inbound Call Centre Consultant
Multichoice South Africa (DStv)
01.2013 - 09.2019
- Handled billing and technical queries, contributing to high customer satisfaction scores.
- Upsold product packages, enhancing revenue during telemarketing campaigns.
- Managed large call volumes while ensuring accuracy in customer records.
Education
Diploma - Media Practices
Boston Media House
Johannesburg01-2016
Matric (Grade 12) - Mathematics, Accounting, Business Economics, Economics, English, isiZulu
Phefeni Senior Secondary School
JohannesburgSkills
Prospecting & Lead Generation
Client Relationship Management (CRM)
Sales Negotiation & Closing Deals
Target Achievement & Pipeline Management
Property Sales & Letting
Digital Marketing & Social Media Promotion
Customer Retention & After-Sales Service
Marketing
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Certification
Driver’s License: Code 10
Interests
Sales & Real Estate, Market Trends, Networking, Hiking & Fitness
Timeline
Customer Support/Retention
Spark Schools
11.2025 - 08.2026
Estate Agent Candidate / Sales Intern
O-Yes Properties
01.2024 - Current
Social Media Manager (Part-Time)
Bold Man Beard
01.2023 - Current
Letting Agent
Afhco Property Management
06.2022 - 07.2024
Student Administration Assistant
Afhco
01.2021 - 06.2022
Inbound Call Centre Consultant
Multichoice South Africa (DStv)
01.2013 - 09.2019
Matric (Grade 12) - Mathematics, Accounting, Business Economics, Economics, English, isiZulu
Phefeni Senior Secondary School
Diploma - Media Practices
Boston Media House