Ntlantla Goodman Chiliza
Senior Warehouse Operator, Operations, Solutions • Operations
DURBAN
Summary
With a strong foundation in a fast-paced environment, I have professional developed critical operational skills, including team leadership and process optimization. Through successful project management and complex issue resolution, I have ensured smooth operations and maintained high productivity levels. I am eager to transition into a new field and leverage these transferable skills to achieve impactful results. As an operations professional, I have a proven track record of driving process improvements and enhancing team productivity. I have an ability to foster a collaborative work environment has consistently led to the achievement of operational targets. With expertise in strategic planning and resource management, I am adaptable to changing demands and reliable in execution.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor of Operations
DSV Solutions
DURBAN
08.2022 - Current
- Ensure that all tasks set out for the day are adequately disseminate and efficiently executed ( daily operations meetings)
- Action, investigated and completed CAPA document's if need be, this includes but not limited to nil picks, error percentage, KPI requirements, etc.
- Check mechanical handling equipment and report any discrepancies as necessary ensuring any defect is repaired promptly, and any unsafe equipment is removed until repaired.
- Ensure legislative compliance in all areas.
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
- Priorities staff resources to assist with and complete tasks, according to work load.
- Check and locate stork, reporting ant discrepancies
- Dispatch cargo to vehicles or specified areas in a warehouse, to comply with customer requirements.
- Observe and be alert to security and Heath and Safety requirements and take action where necessary
- Maintaining working environment in safe and tidy manner.
- Identify, fulfill and review and development needs of all subordinates within the department, through the formal appraisal and on a ongoing basis;
- Set department goals wit action plans on reaching;
- Ensure each operational employees knows what she/he is responsible for:
- Ensure staff punctuality an IR issues are addressed immediately.
- Continuous monitoring of staff performances
- Identify and address any irregularities immediately;
- Identify areas for improvement and offer solutions;
- Ensure staff are adequate attired to perform their specific duties;
- Maintaining a clear communication channel across all department to ensure timeous updates and efficient productivity.
- Daily report to respective manager with operational and other issues
- Ensure safety rules and regulations of warehouse is adhere to all times;
- Continuous housekeeping during working hours;
- Adherence to DSV's Code of Conduct, Operating Procedures and Policies;
- Compiling of reports and spreadsheets as per SOP's;
- Appropriate supervising of costs, assets, employees and processes such as services level costs ,labor cost, account costs.
- Adhere to current service level agreement.
- Prioritizing of counts done based on client of Supervisor requirements.
- Handling queries
- Day to day interaction with clients
- Supervising and control of resources such as people management, asset management and processes
- Meeting all deadlines
- Stoke takes
- Drive cost saving
- Protect and control company assets.
- Problem solving and system analysis.
- Administrative duties.
- Adherence to HSE compliance and responsibilities
- Adherence to task not stipulated in job profile i.e audit compliance, adhoc duties due to operational requirements.
- Daily job clocking on RDT scanner or tablets and recording all operational functions or activities perform daily
- Daily approval of tasks performed on job clocking by operational team
- Daily perusal of staff hours on KRONOS, approval therefore as well as approved of any overtime worked;
- Carry out any/all other tasks deemed necessary by management to enhance productivity and achieve operational goal.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
TEAM LEADER
DSV SOLUTIONS
DURBAN
01.2019 - 08.2022
- Receiving and put away inventory
- Picking and packing
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
MATERIAL HANDLER
DSV SOLUTIONS
DURBAN
09.2015 - 07.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Increased customer satisfaction by accurately and promptly processing orders.
- Improved safety standards, conducting thorough inspections of material handling equipment.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Transported inventory items to appropriate locations.
- Received and unpacked shipments and new equipment as directed.
- Packed items into appropriate containers for shipment.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Attached identifying tags to containers to mark with identifying shipping information.
- Negotiated with suppliers to secure more favorable terms for bulk material purchases.
GENERAL WORKER
STAR MARITIME AGENCIES
DURBAN
01.2005 - 12.2012
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Received and processed warehouse orders using handheld scanner.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
- Assisted in the training of new employees, ensuring they quickly became productive members of the team.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Operated RF scanners to track merchandise and verify contents of containers.
- Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
- Participated in periodic physical inventories, assisting in accurate counts and reconciliation efforts.
- Prepared necessary documentation for outbound shipments, ensuring compliance with carrier requirements and regulations.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Operated forklift trucks and other vehicles to transport and stack warehouse goods.
- Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the warehouse setting.
- Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
- Contributed to on-time order fulfillment by consistently meeting or exceeding pick accuracy rates.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Managed warehouse operations and verified proper shipment procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
High School Diploma -
ZAMOKUHLE SECONDARY SCHOOL
UMZIMKHULU 01.1999 - 12.1999
Some College (No Degree) - HUMAN RESOURCE MANAGEMENT, PERSONAL MANAGEMENT N4,N5 &N6, ECONOMICS N4 &N5, COMPUTER PRACTICE N4, ENTERPRENEURSHIP AND BUSINESS MANAGEMENT N4, LABOUR RELATIONS N5 &N6, MANAGEMENT COMMUNICATION, PERSONNEL TRAINING N5 &N6
MSUNDUZI COLLEGE
PIETERMARITZBURG 01.2002 - 12.2002
Skills
Experienced in Microsoft Word documentation
operating system Cargowrite
Excel
Powerpoint
Goal setting
Staff evaluation
Recruitment and hiring
Team leadership
Workflow optimization
Operational planning
Problem-solving
Decision-making
Personal Information
- Place of Birth: DURBAN
- Date of Birth: 12/03/81
- Gender: Male
- Nationality: SOUTH AFRICAN
- Driving License: C1
- Marital Status: SINGLE
Timeline
Supervisor of Operations
DSV Solutions
08.2022 - Current
TEAM LEADER
DSV SOLUTIONS
01.2019 - 08.2022
MATERIAL HANDLER
DSV SOLUTIONS
09.2015 - 07.2021
GENERAL WORKER
STAR MARITIME AGENCIES
01.2005 - 12.2012
Some College (No Degree) - HUMAN RESOURCE MANAGEMENT, PERSONAL MANAGEMENT N4,N5 &N6, ECONOMICS N4 &N5, COMPUTER PRACTICE N4, ENTERPRENEURSHIP AND BUSINESS MANAGEMENT N4, LABOUR RELATIONS N5 &N6, MANAGEMENT COMMUNICATION, PERSONNEL TRAINING N5 &N6
MSUNDUZI COLLEGE
01.2002 - 12.2002
High School Diploma -
ZAMOKUHLE SECONDARY SCHOOL
01.1999 - 12.1999