Alex Livingstone Mulima Ongwen

Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.

• Certificate in Networking (Cisco – CCNA)
• ITILv3 (ITIL Foundation Certificate in IT Service Management)
• Certified Linux Administrator (LPIC-1)
• Certified DevOps Generalist
• AWS Certified Cloud Practitioner
• AWS Certified Cloud DevOps Proffessional

• MM/DD/YY, Present, Technical Subject Matter Expert, Mpesa Africa, MPesa Africa, Smooth running of daily technical review calls for Normal Changes (ITIL), Minimum service disruption due to technical issues with changes, Minimum operational risk due to changes, High quality of change documentation, Clear and factual feedback to change initiators on issues during review, Feedback to architects and delivery teams on change quality, Support to the L1 team with technical review of minor changes, Support to operational teams on technical topics, Technical guidance to Operational Acceptance Tests (OAT) team
• 02/2021, 02/2022, Senior Technical Manager Digital and Alternate Channels, Faulu Microfinance Bank, Faulu Microfinance Bank, Responsible for the re-engineering and re-design of Mobile Banking, Agency Banking, Internet Banking, H2H integrations, Pesalink services, Bill Payments, and mobile payment systems., Provide strategic direction for implementing digital channels and online technology strategy of the bank and ensuring day-to-day management of digital channels., Responsible for developing and maintaining channels operations policies, procedures, guidelines, and operating standards., Provide guidance to application development for Digital channels and automation interfaces, Providing development framework and developing DevOps strategy for CI/CD for the bank, Support Continuous Integration (CI) / Continuous Deployment (CD) and DevOps transformation initiatives under the guidance of Enterprise Architecture, Responsible for the department's planning, budgeting and operations while implementing initiatives to support the ICT strategy., To provide technical leadership for system administration within the scope of digital channels., Project leadership and decision-making on critical projects related to digital channels operations that pertain to project scope, value, schedule, budget, methodology, and resources., Ensure cyclical assignments such as Disaster Recovery testing, penetration testing, and software and hardware audits are completed promptly.
• 03/2020, 01/2021, Integration Specialist (DevOps), Bring Global, Bring Global, PROJECT: KCB - Kenya| I Middleware Evolution, Working with RedHat Fuse., Working with Apache Camel, Docker, Kubernetes, Java, Integrations, Microservices Architecture., Building and Administering Openshift platform on azure cloud., Developing CI/CD using modern DevOps tools and workflows (Azure devops, Jenkins, Openshift and tekton), Setup/Configuration/Administration of code Repositories – Git/Azue repo, Automation of test plans and deployment pipelines for various applications, Manage Image storage to ensure consistency and recoverability, Development of process and procedures of code versions to ensure proper governance and security, PROJECT: Capital Bank of Jordan (CBoJ) - JORDAN | IBM IIB AND MQ DEPLOYMENT AUTOMATION, Developing shell scripts for IIB and MQ deployment that can do the following:, - Defining Global Variables via a Property file., - Loading such defined variables at runtime., - Stopping Integration Node, derived from Property file., - Backing up the Integration Node before deployment., - Starting Integration Node, derived from Property file., - Creating new Queues, derived from Property file., - Overriding the property files, location derived from Property file., - Deploying barflies to designated Integration Node and Integration server, derived from Property file., Execute script manually and subsequently integrate into CI/CD tools like Jenkins., PROJECT: HFC - KENYA | APPLICATION MONITORING, Installation and configuration of IBM Application Performance Monitoring for monitor IIB, MQ, Jboss, DB2, Oracle DB and infrastructure (windows and Linux)., Creating Monitoring reports for APM, Training users on how to use and add other services to the APM
• 06/2018, 02/2020, Senior Manager, Digital Channels support and Integration, National Bank of Kenya (NBK), Revamp of bank infrastructure from end-of-life standalone servers to virtualized Hybrid cloud infrastructure., Data center co-location to tier 3 data center with near 100% uptime from on premise with 80% uptime and power issues, Lead a Data Center Services team responsible for technical engineering, capacity and infrastructure project planning and oversight, including project management, metrics, reporting, technical services, site effort coordination, and large-scale, long-term planning both primary and Disaster recovery site., Project Management responsibilities include oversight and delegation of project scopes and objectives, project planning documentation, communication, task resource availability management, change and risk management, project performance tracking, ensuring all team managed projects are completed to high standards of quality, on time, within scope and budget., Provide a project tracking/reporting/metrics structure that incorporates NBK methodologies and standards, and that is effective with cross-functional partners and external vendors., Mentor, lead, and develop the project management, presentation, organizational, technical, and leadership capabilities of team members, such that they can develop global technical solutions, oversee small to large scale project efforts, and plan and coordinate daily operations and long-term project efforts with minimal supervision., Create and drive a culture of ownership, innovation, collaboration, accountability, and safety. Support and contribute thought leadership to the development and implementation of business, engineering, and project management practices which support the growth and ongoing management of NBK data center IT footprint.
• 01/2018, 06/2018, Acting Senior Manager, Digital Channels support and Integration, KCB Bank Limited, Implementation of IBM ESB middleware and its integration with VOOMA (Huawei mobile money platform)., Manage CI/CD pipelines and tools in use, My primary role is to lead and coordinate the bank’s Mobile, Internet, ATM, and other emerging channels initiatives integration to middleware’s (IBM ESB, Interswitch and ESB Bridge) across the group (Kenya, Uganda, Tanzania, Rwanda and South Sudan)., My responsibilities include working with the different business, vendors, and development teams in analyzing user requirements and providing solutions, developing business continuity plans for the banking solutions under Channels., Leading a team of 14 (6 people in Kenya and 2 in each subsidiary).
• 10/2015, 12/2017, Manager, Digital Channels support and integration, KCB Bank Limited, Worked on a short-term project that focused on improved service offering on the alternative channel space., Part of the team that worked on the implementation of the MobiGrow project, in partnership with MasterCard., Part of the team that worked on the implementation of the Mvisa project both on USSD and KCB App, in partnership with VISA., Part of the team that successfully implemented T24 upgrade to R14, particularly focused on the IBM Enterprise Service Bus middleware implementation and Channel interfaces for the bridge., Successfully stabilized and updated the KCB MPESA platform., Led team in delivery of PESALINK integration and monitoring., Successfully implemented a monitoring system for applications in Channel Support, including KCB MPESA., Team member Core banking EMC flash storage implementation to improve the performance of T24 R14 system, Team member of the EMV migration team and TWO (Transware online – ATM switch) implementation, My primary role was to lead and coordinate the bank’s Mobile, Internet, ATM and other emerging channels initiatives across the group (Kenya, Uganda, Tanzania, Rwanda and South Sudan)., My responsibilities include working with the different business teams in analyzing user requirements and providing solutions, developing business continuity plans for the banking solutions under Channels, monitor and offer second level support to the different channels to ensure uptime, and ensuring compliance of SLAs with system vendors.
• 10/2013, 09/2015, Senior Network Integration Engineer, KCB Bank Limited, Redesigned Network for KCB Rwanda from flat network to segmented network., Deployed Network perimeter security (checkpoint and Cisco ASA) for KCB Tanzania and KCB Burundi., Led Project network technical team for Private cloud implementation working with KCB hardware teams, HP, EMC and GG to deliver the solution. Liaised with support teams, working together to resolve customer issues., Involved in 2014 Network infrastructure budget planning and KCB Tower migration scoping with approximate budget of 600 million., Provided leadership in various areas of my responsibilities and gained skills by supporting various innovations in the business in network and communications team across the group (Kenya, Uganda, Tanzania, Rwanda and South Sudan)., My responsibilities entailed review of the current network environment, system analysis and design, Gather and collate network requirements by working with clients and colleagues, service management, and looking after project deliverables., Monitoring the bank network and working with partners to ensure stable connectivity for the branch and Agent network.
• 08/2012, 09/2013, Network Support Engineer, KCB Bank Limited, Proposed and implemented Solarwinds NCM taking backup of all network equipment and providing scheduled change management., Upgraded VSAT Gilat hub in Kencom Data center to 6.5NMS software successfully, leading to improved hub performance hence improved service delivery at service points., Merchant POS and Agency banking network infrastructure setup in Kenya, Rwanda, Uganda and Burundi, During my time as a Network Support Engineer in the KCB bank Network team, my responsibilities included Provision and Support of dependable, high quality and cost effective network infrastructure for data and voice services, improving network security for reduced threat of network attacks through configuration and administration of checkpoint and Cisco ASA firewalls, Reduction of network downtime for improved online business transactions for all the dependent channels and Configure and manage Virtual private networks (VPN) to facilitate internal resource access for staff.
• 09/2010, 07/2012, Customer Service Consultant – Kilindini Branch, KCB Bank Limited, Driving customer service in the retail banking sector, Support branch in collection of bank charges/fees, Proper coding and classification of accounts to stop revenue leakage, Support branch in control of costs within budget, Daily inspection of service area for branch cleanliness and stationary checks, Log Service issues on LAN SUPPORT & follow up for resolution, Organize service focus teams (SFT) meetings to improve service delivery, Collect Customer Feedback forms (compliments & complaints) and follow up on issues to be addressed.
• 11/2008, 08/2010, Graduate Clerk (Accounts and Administration) – Thika Branch, KCB Bank Limited, Developed branch performance dashboard to highlight the key indicators driving the branch business., Managed to successfully lobby for the upgrade of all the computers in the branch hence improving the customer experience with better machine speeds., Working in the Accounts and administration Department, my duties entailed Management of Cost /Containment of Expenses, Daily reports are checked and any entries that need reversal acted upon, Ensure that there is adequate stationery in the branch always, Ensure equipment are serviced as per service contracts in place, Adequate stationery maintained at the branch always, Tracing of system issues and ensure is up and running any mitigating issues are taken up with it within 5 minutes, Ensure to facilitate action plans and progress reports in audit follow ups and Train other staff on IT aspects, that is the use of computers, photocopiers, printers and scanners effectively on personal basis and during morning briefs.
• 02/2008, 10/2008, Web/Software Developer and It Support, FineSoft Consult, Gained experience working with PHP frameworks and Content Management Systems., Improved ability to work in a team., Developed web applications for different clients, ensuring that their requirements were met., I worked as a web developer at the company. My duties entailed developing web applications mostly in PHP, developing websites in Content Management [CMS] formats and customizing web templates from basic HTML sites to CMS templates, working around Joomla, WordPress and Drupal.
• 11/2007, 01/2008, IT Support (eHospital), Gertrude’s Children’s Hospital, While on attachment at the Hospital, I provided system support for the IT helpdesk system, E-hospital management and user support, ICT training (in-house training of staff), Network maintenance and network point termination, Data entry and application support and Repair and maintenance of computers.

• IBM Integration Bus V9 Application Development 1
• IBM Integration Bus V10 System Administration
• IBM MQ V8 System Administration
• IBM Datapower V7.1
• IBM Qradar security SIEM
• IBM WebSphere Operation Decision Management V8
• JB248 JBoss Application Administration I
• RH255 Red Hat System Administration III
• T24 R14 and R16 front end user training and channel interfaces
• Huawei Mobile Money training G4
• Red hat OpenShift container platform
• Azure DevOps and AWS DevOps training
• Continuous integration tools (Jenkins, Azure pipeline, Tekton, AWS pipeline)
• Google Cloud Associate training
• AWS Cloud Practitioner training, Solution Architect
• Kubernetes Administration and Development training
• Container security (Anchore, Qualys, Aqua Security)
• Infrastructure as code (Ansible, Puppet, Shell scripting)
• Software builds tools (Maven, Gradle)
• Code scan and review (SonarQube, Aqua Security, OWASP)
• Fintech concepts and integrations
• Business management for Tech space

• Jackson Mulutu, Head, Digital Channels, National Bank of Kenya, P.O. BOX 72866, Nairobi, 00200, +254-720-844418, mulutujackson@gmail.com/jamulutu@ncba.co.ke
• Alice Mwihia, Senior Manager, Enterprise Architecture IT, KCB Bank, P.O. BOX 48400, Nairobi, 00100, +254-720-846139, amwihia@kcbgroup.com/amwihia@gmail.com
• Kennedy Kipkemboi, Head of ICT, Faulu Microfinance Bank (Old Mutual Group), P.O. BOX 60240, Nairobi, 00200, +254-722-519076, kennedy.kipkemboi@faulukenya.com