Remember Mugari
Azure Cloud Engineer
Cape Town,WC
Summary
Dedicated Information Technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Cloud Support Engineer
TB HIV Care
Cape Town, South Africa
08.2020 - Current
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Help Desk Technician
Netsurit
Sandton, South Africa
06.2019 - 07.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Monitored systems in operation and input commands to troubleshoot areas.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Trained and supported end-users with software, hardware and network standards and use processes.
Education
Diploma - Information Technology Management
Rosebank College
Pretoria 02.2015 - 12.2018
High School Diploma -
West Ridge High School
Roodepoort 01.2014 - 12.2014
Skills
Network support
Staff assistance
Decision Making
Flexible and Adaptable
Interpersonal Communication
Self-Motivated
Attention to Detail
Certification
CompTIA A+ Certification : CompTIA
Personal Information
Linkedin : www.linkedin.com/in/remember-mugari-a0547510b
Accomplishments
- Collaborated with team of two in the migration of shared network drives to Sharepoint Document Libraries
- Collaborated with team of two in the deployment of Intune and OneDrive
- Supervised team of one staff members.
Timeline
Cloud Support Engineer
TB HIV Care
08.2020 - Current
CompTIA A+ Certification : CompTIA
01-2020
Network Security Expert Certification : Fortinet NSE Institute
10-2019
Network Security Associate Certificate : Fortinet NSE Institute
10-2019
Help Desk Technician
Netsurit
06.2019 - 07.2020
Diploma - Information Technology Management
Rosebank College
02.2015 - 12.2018
High School Diploma -
West Ridge High School
01.2014 - 12.2014