Samantha Sandra Dlamini
Fluerhof
Summary
Dynamic and versatile professional with a strong background in customer support, verification, analysis, and social media management. Started career as a Senior Support Agent, ensuring seamless customer experiences. Developed a keen eye for accuracy and risk assessment, leading to expansion into Verification & Analysis. Currently excelling as a Social Media Manager, overseeing communications, trend monitoring, and community engagement to drive brand presence and audience interaction. Adaptability, attention to detail, and expertise in strategic communication and digital outreach have been instrumental in success. Held positions as an Office Administrator, Debt Collector, Sales Consultant, H.R Assistant, Quality Assurer, and Call Centre Team Leader throughout career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Support, Verifications and Community Management Associate
Rentoza
11.2023 - Current
- Manage social media communications, trend monitoring, and community engagement
- Develop and execute outreach strategies to enhance brand presence
- Conducted verification and analysis to ensure accuracy and compliance
- Assessed risks and streamlined verification processes for efficiency
- Provided high-level customer support, resolving inquiries effectively for different departments
- Ensured a seamless customer experience through problemsolving and assistance
TEFL Teacher
Independent
10.2022 - Current
- International English teacher currently get called in part time
- Teaching about 19 international students English Foundation 1 and 2
- Different ages between 20-40 and above
- Work with different apps that help me in teaching English as a first language online eg
- Teacher Record, Native Camp and Teach away
Quality Assurance Assessor
Netstar
02.2022 - 09.2022
- Quality Compliance Assessing calls
- Development and training
- Collaborations
- Administration
- Product and Quality Training
- Call recording and assessing programs
Debt Collection Officer
Transaction Recoveries Corp
05.2021 - 01.2022
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Working with clients around the clock as it was a campaign in Australia
- Equally offering customer services and learning new programs within the debt collections field
Internet Sales
Liberty Life
11.2019 - 03.2020
- Sales for Long term Insurance
- Exposure to reasons for Fais and accreditations within Financial Sector
- Structure within the training curriculum
Nightshift Customer Services Associate
Telesure Investment Holdings
03.2019 - 07.2019
- Worked Australian day times (1am-9am)
- Took about 150 first resolution calls
- Was awarded my Tier 2 Certificate to give general advice
- Gained skills in a few international programmes within an International Call centre
Team Lead
Imvunge Field Marketing
06.2017 - 12.2018
- Customer Service Personnel/Team Leader leading about 10 people
- Upselling Consumer education
- Distributing Leads
- Conducting workshops and giving more insight on the investment on funeral cover and riders available
- More Computer Skills experience and exposure to customer services and sales programmes
Education
TEFL - undefined
Teacher Record
09.2019
H.R Diploma - Communication skills
University of Johannesburg
Johannesburg06.2017
Office Administration Certificate - MS Office: MS Word+ Excel + PowerPoint, Email & Internet, Hotel + Flight bookings, Windows & File Management, Typing, Business Documentation, Business English, Minutes of meeting & Quick Write, Basic Pastel Accounting, Customer Service
Quest Computer Skills Training Centre
Johannesburg09.2015
Matriculation - undefined
Rand Girls School
Johannesburg11.2011
Skills
- Exceptional Communicational Skills
- Microsoft Office
- Team Player
- Microsoft suite
- Problem Solving skills
- Management Skills
- Time Management
- Attention to Detail
- Work Ethic and Quality
- Listening Skills
Languages
English
isiZulu
seTswana
isiXhosa
References
- Nomfiso Ndlovu, Team Leader, 0671451884
- Morongwa, Line Manager, 0614342654
- Zandile Molefe, Operations Manager, 0822646045
- Lindelani Buthelezi, Manager, 0784696185
Hobbies and Interests
- Reading
- Meditation
- Advertising and P.R
- Yoga and Exercise
- Training and Development
Personal Information
- Place of Birth: Pretoria
- Date of Birth: 01-07-1993
- Gender: Female
- Nationality: South African
- Marital Status: Single
Certification
Drivers Licence: code B
TEFL certificate
Office Administration
Matriculation
Zendesk
Timeline
Senior Support, Verifications and Community Management Associate
Rentoza
11.2023 - Current
TEFL Teacher
Independent
10.2022 - Current
Quality Assurance Assessor
Netstar
02.2022 - 09.2022
Debt Collection Officer
Transaction Recoveries Corp
05.2021 - 01.2022
Internet Sales
Liberty Life
11.2019 - 03.2020
Nightshift Customer Services Associate
Telesure Investment Holdings
03.2019 - 07.2019
Team Lead
Imvunge Field Marketing
06.2017 - 12.2018
TEFL - undefined
Teacher Record
H.R Diploma - Communication skills
University of Johannesburg
Office Administration Certificate - MS Office: MS Word+ Excel + PowerPoint, Email & Internet, Hotel + Flight bookings, Windows & File Management, Typing, Business Documentation, Business English, Minutes of meeting & Quick Write, Basic Pastel Accounting, Customer Service
Quest Computer Skills Training Centre
Matriculation - undefined
Rand Girls School
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