Senzo Hlophe
IT Support
Palm Bay, Durban
Summary
Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Configurations of Mikrotik Devices as well as operations and dedication to see issues through to end. Works well in remote and desk-side environments creating VPN to assist clients to work from home.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
Work History
Support Engineer
Yourcommunications
03.2017 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Communicated with clients to verify roots and causes of computer problems.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Responsible for Configurations and installation of PBX Systems and Voip Telephones, RICOH Printers
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Connected to computer of client using remote link to install programs and applications.
Quality & Installations Team Leader
Qina Telecomms
08.2018 - 01.2020
- Responsible for upgrades on the RF and microwave for MTN Network under a contract signed with Huawei Technologies job specifics include installations of RRUs, TMAs,RETs and running of Fiber and power cables from the top of the tower to the BTS unit container as well as changing cards on the BBUs, MPTUs and running power for the DCDU in the BTS
- Mentored and guided employees to foster proper completion of assigned duties.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
Customer Support Engineer
Dimensions
Durban
01.2015 - 03.2017
- Answered incoming support inquiries via chat, phone and email.
- Installation of Cisco IP Telephones
- Conduct Trainings for clients on how to use new equipment
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Diagnosed and troubleshot hardware, software and network issues.
Trainee Network Analyst
Ethekwini Municipality
Durban
01.2013 - 09.2015
- Offered technical support and troubleshot issues to enhance office productivity.
- Troubleshot client issues with office tools and equipment, escalating to supervisor where necessary.
- Handled day-to-day customer or client questions via telephone or email.
- Collected, arranged, and input information into database system.
- Build relationships with Vendors and Contractors for installations
Education
Matric -
Sister Joan’s High School, Mangosuthu University of Technology
01.2002 - 01.2007
Diploma Information Technology - Information Technology
Mangosuthu Univesity of Technology
Durban 01.2008 - 12.2011
Skills
Application installations
undefinedCertification
5640 089
Accomplishments
Awarded Deans Recommendation on Excellent Results for two years in a row while studying my Diploma
Timeline
Quality & Installations Team Leader
Qina Telecomms
08.2018 - 01.2020
Support Engineer
Yourcommunications
03.2017 - Current
Customer Support Engineer
Dimensions
01.2015 - 03.2017
Trainee Network Analyst
Ethekwini Municipality
01.2013 - 09.2015
Diploma Information Technology - Information Technology
Mangosuthu Univesity of Technology
01.2008 - 12.2011
Matric -
Sister Joan’s High School, Mangosuthu University of Technology
01.2002 - 01.2007
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