Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clemence Momberume

Warsaw

Summary

Accomplished AML Analyst with a proven track record at NatWest Bank, enhancing compliance and mitigating risks through advanced due diligence and suspicious activity reporting. Skilled in Microsoft Office, adept at fostering client relationships and developing targeted training solutions. Demonstrates exceptional analytical capabilities and leadership qualities, driving significant improvements in transaction monitoring and AML compliance.

Overview

11
11
years of professional experience

Work History

AML Analyst

NatWest Bank
09.2022 - Current
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
  • Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
  • Analyzed large datasets using various analytical techniques to identify patterns indicative of potential money laundering activities.
  • Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
  • Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.

Customer Service Professional

Sitel Group
10.2021 - 10.2022
  • Assisted customers by answering questions and responding to inquiries.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Responded to customer calls and emails to answer questions about products and services.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.

Financial Advisor

Zimnat Life Assurance
01.2019 - 09.2020
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

Management and Leadership Consultant

Skills4U
03.2013 - 06.2018
  • Incorporated real-world case studies into training curriculum for practical application of leadership concepts in daily operations.
  • Mentored high-potential employees for accelerated career advancement within the organization through targeted skill development initiatives.
  • Collaborated with stakeholders to identify leadership gaps, designing customized training solutions to address them successfully.
  • Empowered employees to take ownership of their development by providing guidance on goal-setting and self-assessment techniques.

Education

Master of Arts - International Business

Collegium Civitas
Warsaw, Poland
09.2022

BBA - Finance

Solusi University
Bulawayo-Zimbabwe
09.2006

Skills

Enhanced Due Diligence

Suspicious Activity Reporting

Microsoft Office Proficient

Transaction monitoring

AML Compliance

Know Your Customer

Languages

Polish
Beginner
A1
English
Proficient
C2

Timeline

AML Analyst

NatWest Bank
09.2022 - Current

Customer Service Professional

Sitel Group
10.2021 - 10.2022

Financial Advisor

Zimnat Life Assurance
01.2019 - 09.2020

Management and Leadership Consultant

Skills4U
03.2013 - 06.2018

Master of Arts - International Business

Collegium Civitas

BBA - Finance

Solusi University

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Clemence Momberume