Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Xolani Manjo

Patrick Xolani Manjo

BANKER
Durban

Summary

Results-focused Private Banker offering resourcefulness, work ethic and expertise in all areas of banking. Highly polished and driven individual with advanced understanding of sales, customer relations and goal planning. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Personable candidate committed to helping clients meet financial goals. Extensive experience developing and implementing investment strategies tailored to clients' individual needs and objectives. Passionate about providing sound financial advice and helping clients reach financial goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work History

Private Banker

Standard Bank Pty Ltd
Durban
10.2022 - Current
  • Developed tailored solutions to meet individual banking needs.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Helped clients protect assets through variety of strategies.
  • Worked directly with clients investing minimum of $Amount.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Increased daily sales by Number% by upselling banking products and financial services to customers.
  • Worked with clients to address and respond to client and partnership management issues.
  • Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
  • Adapted products and services to suit customers' changing financial circumstances.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Educated clients on financial topics and best practices.
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Recommended specific investments to help clients meet financial goals.
  • Monitored and updated financial plans to comply with client goals.

Prestige Banker

Standard Bank
Bloemfontein
08.2017 - 10.2022
  • Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Worked with borrowing clients to procure updated financial information on ongoing basis.
  • Maintained up-to-date knowledge of competitors' products.
  • Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Discussed financial options with clients and provided informed suggestions.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Created and implemented strategic trading approaches.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Networked to identify potential new clients and expand geographic territories.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Offered competitive commercial banking solutions and retail financing options.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Provided advice on different bank products and financial options.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Processed customer applications and approved loans in accordance with bank policy.
  • Developed and implemented strategies to reduce risk and increase profitability.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Handled various accounting transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Generated monthly reports on customer activity and customer feedback.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed applications for new accounts.
  • Received loan and utility payments, sending funds to correct destinations.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.

Education

Matric Certificate - Grade 12

Sehunelo Secondary School
Bloemfontein
01.2005 - 12.2007

NQF L5 - Business Management

Goldfields TVET College
Business School
01.2007 - 12.2009

Diploma - Banking And Financial Support Services

Milpark Business School
Johanneaburg
01.2021 - Current

Skills

    High net worth individuals

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Timeline

Private Banker

Standard Bank Pty Ltd
10.2022 - Current

Diploma - Banking And Financial Support Services

Milpark Business School
01.2021 - Current

Prestige Banker

Standard Bank
08.2017 - 10.2022

NQF L5 - Business Management

Goldfields TVET College
01.2007 - 12.2009

Matric Certificate - Grade 12

Sehunelo Secondary School
01.2005 - 12.2007
Patrick Xolani ManjoBANKER