Elsie Mtshali
Human Resourse Administrator
Centurion, Gauteng, South Africa
Summary
Experienced in sales operations, order processing, great customer service, background with long term exposure into project management customer relations knowledge and understanding of information system. Run efficiently by providing proper communication, accurate data, appropriate scheduling for the team. Analyzing and processing of data using technology distribute and secure information for department. Positive attitude and can work well in team or as an individual career driven and passionate about my work. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff. Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Human Resource Coordinator
Take Note IT
Sandton, Gauteng, South Africa
11.2020 - Current
- Established solid relationships between departments by providing well-rounded support across various teams
- Maintained human resources information system and kept employee files up to date and accurate
- Reduced time-to-hire by streamlining recruitment process and utilizing effective candidate sourcing techniques
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives
- Streamlined HR processes for increased efficiency and reduced administrative workload
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
- Increased organizational effectiveness with data-driven HR strategies based on thorough analytics reports
- Maintained accurate records of employee information using up-to-date human resource databases
- Organized corporate events to foster team bonding experiences that contributed to higher camaraderie among staff members
- Conducted new employee onboarding and provided ongoing orientation training
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
- Coordinated and administered employee health insurance and retirement plans
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
- Complied with labor laws and regulations while managing payroll functions efficiently
- Implemented training programs to enhance employee skillsets, driving productivity improvements across organization
- Coordinated onboarding processes, providing new hires with smooth transition into company culture
- Handled employee inquiries and complaints regarding policy and benefits issues
- Reviewed human resources paperwork for accuracy and completeness
- Developed and implemented effective recruitment and onboarding strategies for new hires
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping
- Led recruitment efforts to attract top talent in competitive job market
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
- Supported employee relations, cultivating retention with welcoming and inclusive work culture
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices
- Developed and administered internal surveys to evaluate employee satisfaction
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures
- Proactively identified opportunities for organizational growth while adhering to budget constraints to optimize financial outcomes
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed
- Supported managers in addressing employee concerns, fostering positive workplace relationships
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Improved employee retention with targeted professional development opportunities
- Championed development of updated employee handbook which clarified company policies for all team members
- Reduced time-to-hire by streamlining recruitment process and utilizing effective candidate sourcing techniques
- Reduced time-to-hire by streamlining recruitment process and utilizing effective candidate sourcing techniques
Sales Operations Administrator
SqwidNet
Centurion
05.2017 - 05.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management
- Completed forms and reports to facilitate admission, transfer or discharge
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
Technical Coordinator
TCS Vodacom Business
Midrand
4 2016 - 4 2017
- Championed change management initiatives within organization by effectively communicating value of proposed technology enhancements or process improvements.
- Managed technical resources for optimal performance, ensuring timely completion of tasks across various teams.
- Organized procedures for supporting hardware, software and mobile devices for users.
- Analyzed resource allocation to identify areas of potential cost savings or efficiency gains without compromising quality or service delivery.
- Technical Coordinator is responsible for capturing business orders, drafting, editing, and reviewing reports, customer quotes, and technical documents. This role involves coordinating and tracking project progress and schedules, liaising with sales teams and solution architects, and managing stock lists and office supplies. Technical Coordinator ensures smooth project execution and supports technical and sales teams to meet organizational objectives.
Sales Administrator
Neotel
Midrand
10.2013 - 06.2016
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to sales team for strategic planning.
- Managed comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Maintained accurate records of client interactions in CRM software for better tracking of communications history and future actions needed.
- Streamlined administrative processes for increased efficiency, implementing organized filing system for easy access to documents.
Education
BCom Human Resource Management -
University of Pretoria
Pretoria 01.2023 - Current
Project Management -
Snaptec
Johannesburg 01.2015 - 04.2015
No Degree - Personnel Management
South West Gauteng College
Johannesbug 01.2006 - 11.2006
Matric -
Forte Secondary School
Johannesbutg 01.2001 - 04.2005
Skills
VIP Payroll
Identitynumber
8711280654082
Race
African Female
Positionapplyingfor
Human Resource Administrator
Notice
1 Month
Summary Of Experience
- Nov 2020 - to date, Take Note IT, Human Resource Coordinator, Current position
- May 2017 - May 2020, SqwidNet, Sales Operations Administrator, Retrenchment
- Apr 2016 - Apr 2017, TCS Vodacom Business, Technical Coordinator, End of Contract
- July 2015 - Apr 2016, Vox Telecom, Sales Coordinator, Relocation
- Oct 2013 - June 2015, Neotel, Sales Administrator, New Opportunity
- Sep 2011 - Sep 2013, Alltech Autopage Cellular, Customer Service Consultant, New Position
- Dec 2006 - Aug 2011, Vodacom customer service, Front Office Administrator, Economical
Skillshighlights
- Strong communication skills (verbal & written)
- Budgeting
- Planning and organizing
- Exceptional networking skills
- Deadline driven
- Information seeking
- Ability to priorities and work under pressure
- Delivering results
- Ability to multi-task
- Attention to detail and problem solving
- Ability to take initiative
- Maintain confidentiality Handle sensitive matters
Personal Information
Nationality: South African
Languages
English
Zulu
Sotho
Sepedi
Timeline
BCom Human Resource Management -
University of Pretoria
01.2023 - Current
Human Resource Coordinator
Take Note IT
11.2020 - Current
Sales Operations Administrator
SqwidNet
05.2017 - 05.2020
Project Management -
Snaptec
01.2015 - 04.2015
Sales Administrator
Neotel
10.2013 - 06.2016
No Degree - Personnel Management
South West Gauteng College
01.2006 - 11.2006
Matric -
Forte Secondary School
01.2001 - 04.2005
Technical Coordinator
TCS Vodacom Business
4 2016 - 4 2017
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