
Customer care
Conflict resolution
Communication skills (verbal and written)
Planning and organizational skills
Ability to work independently
Diagnostic troubleshooting
Engine repair
Electrical system repair
Hydraulic system repair
Vehicle inspection
Transmission repair
Repair order management
Parts quotation
Hybrid vehicle diagnostics
OEM service information
Service estimate preparation
Technical service reporting
Professional Certifications – Volkswagen Group Africa | Emanuel Solly Chauke Successfully completed mandatory High-Voltage safety and compliance training for Audi Aftersales.
• EiP 2023 (Electrically Instructed Person) – 07 Nov 2025
Certified for safe handling, isolation and awareness of High-Voltage systems in line with VW Group safety standards – NSO Volkswagen Group Africa.
• Cyber Security Basic Information (WBT) – 20 Oct 2025
Completed Retail Level Cyber Security compliance, data protection and secure handling of customer systems.
• EiP 4: Plug-in Hybrid Electric Vehicles (WBT) – 05 Sep 2025
Certified in HV awareness and de-energizing procedures for PHEV vehicles, supporting Audi's e-mobility transition.